Chandni Bhatt

Customer Success Consultant

Dedicated and results-driven Customer Success professional with a proven track record of driving
customer satisfaction and retention. Seeking to leverage strong communication and problem-solving
skills to exceed customer expectations and contribute to the growth of a dynamic organization.

chandnibhatt333@gmail.com 9289421448

Gurgaon, India linkedin.com/in/chandni-bhatt-78b460149

WORK EXPERIENCE SKILLS

Senior Customer Success Executive - MS Word MS Power Presentation MS Excel
Zimyo Consulting Pvt. Ltd.
10/2022 - 03/2024, Jira Operations Problem-solving
Achievements/Tasks
Customer Experience
Proactively managed a portfolio of clients, resulting in a 20%
increase in customer satisfaction scores.
Customer Success Management Management ability
Led the implementation of a new client onboarding process,
resulting in a 30% increase in customer satisfaction. Business Analyst Coaching and training
Transformed onboarding processes through client data
analytics, resulting in shorter time-to-value and consistently
high satisfaction rates. Drove client growth initiatives
through in-depth demos and product presentations.
LANGUAGES
Customer Success Specialist English Hindi
Pickrr Technologies Full Professional Proficiency Full Professional Proficiency
05/2022 - 09/2022,
On-board and train new customers.Build & strengthen customer
relationships. Address, resolve, and record any customer issues that arise
pertaining to business growth, billing, and general account satisfaction. INTERESTS
Achievements/Tasks
Handling Escalations
Traveling Listening to music Dancing
Configuration and customer implementation
Handling customer operations and client engagement Interacting with people

Customer Experience & Guest Service

Agent
Le Meridien Gurgaon ( Marriott International)
10/2019 - 05/2021,
Achievements/Tasks
Customer Engagement
Increasing customer satisfaction and loyalty
Managing customer needs and customers life cycle

EDUCATION
Bachelor of Tourism Studies
New Delhi
06/2018 - 03/2021,

Diploma in Hospitality and Hotel

Management
YMCA New Delhi
08/2017 - 09/2019,