Vidyullatha Shridhar

Proven skills in increasing customer engagement and business visibility in setting

customer Success team through successful strategic planning. Experienced in
developing marketing initiatives,boost revenue generation by controlling churn
and adoption to latest techniques and best practices.
Goal driven, award winning account manager with excellent analytical, organisational and decision making abilities.

vidyul88@gmail.com 8553322156 Hebbal, Bangalore, India

WORK EXPERIENCE SKILLS

Strategic Manger Executive Team Leadership Process Improvement
Tricog Health India Pvt. Ltd
08/2019 – Present Client Relations Customer Need Assessment and Retention
Achievements/Tasks
Implement, run and manage successful customer pilots involving Strategic Business Planning and Development
hiring resources, setting new processes and systems,
segmentation analysis and providing inputs to business case.
Lead ongoing strategic planning meetings,analysis of customer
performance metrics, churn,Lifetime value, MRR, ARPU, CAC, CRC EDUCATION
to drive maximum Return on investment.
Manged an 8 member team, conceptualizing effective MBA- Marketing & HR
marketing/sales solutions to realize improved customer retention. RV Institute of Management
Identification of CRM tool, defining metrics, alerts,health 2015
configurations,milestones and product integrations with other
internal tools.
To collaborate internally and cross functional team, Product, PGDM
finance,legal, Sales,Inventory and Marketing to deliver RV Institute of Management
effective solutions and drive revenue. 2015

Assistant Manager- Client Engagement B.E- Electrical and Electronics

Qwikcilver Solutions Pvt. Ltd HKBK College of Engineering
07/2018 – 08/2019 2012
Achievements/Tasks
Managed Amazon gifting solutions page, to consult over 150+
brands to provide strategic recommendations and engagement.
ACHIEVEMENTS
Responsible to leverage, update and mange client portal, involving
on-boarding of new brands, marketing research, contractual
Initiated online payments and increased the revenue
documents,,reports, SOP's and achieve weekly sales targets.
collection from 45% to 62% (2019)
Managed internal teams and participated in requirements
gathering,design configuration,testing, deployment and Exceeded annual goals with churn for the quarter being
business readiness to take clients live on Amazon Gifting less than 5% (2017)

Best Team-Bangalore Zone (2017)

Team Lead- Central Account For least Tab churn recorded and highest multiyear renewals
Manager Practo Technologies Pvt. Ltd
07/2015 – 08/2018
Best On-boarding Performer (2015)
For highest successful boarding of clients with greater than 85% adoption
Achievements/Tasks consistently for 60 days
Managed a portfolio of 3500 accounts with a 12-member team,
responsible for on-boarding and month-on month renewals. Stood first in National conference paper presentation on
Influence future lifetime value through higher product "Good business to Great Business" (2014)
adoption,customer satisfaction and churn targets of the team.
Scale the team by capitalizing opportunities for up-sell and new sale
opportunities. Strategise, analyse and plan to reduce churn. INTERESTS
Manage day-to-day operations, goal setting,careers,
performance management and growth of team members.
Dance Travelling Social Service Organizing events

Technical Associate Choreographing

IBM India
07/2012 – 06/2013
Achievements/Tasks
Assists customers by diagnosing problems and providing resolutions
for technical and service issues.