Nitish Chandra

E-mail:-Chandranitish1995@gmail.com Phone: +91 8273732429

About Me

Sales Professional with 7+ Years of experience in, Key Account management and Business Development, in a
Leading logistics company DTDC ExpressLtd, logistic aggregator WareIQ (3 Months), Delhivery (1.6year), KAM in
leading Logistic aggregator Shiprocket.com (1.3 year), Vedantu innovations (5 Months), a leading Online
marketplace for Travelers (Travel Triangle) (2.3 Years) and Online Education Organization (Byju's.com) (1.4
Years). Noted for being an excellent problem-solver and team- player. Proven ability to adapt to ambiguity and
provide continuous delivery of results.

Work experience

DTDC Express Ltd November 2023 -Present

Regional Product Head: Ecom

 Responsible for UP and Uttarakhand E commerce business (MOM business growth ~ 20%)
 Retention and new client acquisition
 Team Management, Handling and creating a strategy to meet the monthly growth target
 Sales Forecasting (Weekly and Monthly)
 Maintaining sales Hygiene
 Commercial negotiation
 Travel to meet channel partners, existing clients and new clients across UP and Uttarakhand for the growth in
SOW
 Conducting Monthly and Quarterly branch meetings (to meet Channel partners for new initiatives and launched
products by company)
 Tracking revenue and number of consignments on daily basis and highlighting dip to the respective team member
for controlling the churn.

WareIQ July 2023 – October 2023

Senior Sales Manager:
 Team Management, Handling and creating a strategy to meet the monthly growth target
 Sales Forecasting (Weekly and Monthly)
 Tracking Input and output Matrix
 Maintaining sales Hygiene
 Commercial negotiation
 B2C and B2B On boarding using inbound and outbound
 Liaised with multiple teams to solve operational and tech issues for on boarded accounts

Delhivery Ltd. January 2022 – July 2023

Assistant Manager April 2023 – July 2023
 Sales forecasting
 Churn controller
 B2C & B2B On boarding (SME)
 Managed shipment volume and revenue growth of 80+ key accounts in SME
  Liaised with multiple teams to solve operational and tech issues for assigned accounts
 Created performance reports including key metrics like Zone bifurcation, RTO and TAT performance
 B2C & B2B On boarding (SME)
 Commercial Negotiation with Existing clients (B2C, B2B under SME)
 Re-activation POC (The business partners who left the platform/move to other platforms due to some issues,
resolve them and make them the highest shipper of the month).

Senior Account management (Sr. Associate), Growth Management January 2022 -March 31st 2023
 Accountable for 60+ Key Accounts (D2C Brands, working under SME Vertical).
 Maintain a good relationship between our key accounts and our Admin panel.
 Chaos handling (social media escalation, management escalation etc).
 Reducing the gap in between Customer support team (Delhivery) and seller.
 Liaised with multiple teams to solve operational and tech issues for assigned accounts

Big Foot Retail Pvt Ltd. (Shiprocket.com) October 2020 – January 2022
Key account management (Specialist), Growth Management
 Accountable for 150+ Key Accounts.
 Account management.
 Re-activation expert(The business partners who left the platform due to some issues, resolve them and make them
the highest shipper of the month).
 Churn controller.
 Maintain a good relationship between our key accounts and our Admin panel.
 Chaos handling (social media escalation, management escalation etc).
 Client growth, business growth, helping seller to increase the business and grow into his/her business segment.

Vedantu Innovations Pvt Ltd. May 2020 – September 2020

Senior Business Development Executive, Business Development & Sales
 Counseling session expert.
 Achieved sales targets which include B2C domain (individual customers).
 Maintaining sales Hygiene.
 Maintaining team player role by closing the sales of other members inside the team.
 Awarded As V-achiever in 3 months only by hitting 20% extra revenue as per the target.

Travel Triangle Pvt Ltd. February 2018 – May 2020

Business Development Executive, Business Development & Sales

Sales
 Achieved targets and play a team player role in my Team.

 Handling a team of 5 employees as team lead.

 Responsible for Team conversions, and achieved that as well.
 Cold calling for 3 International markets (Cambodia, Vietnam, Sri Lanka, Turkey).
 Lead Generation for International market as well as Domestic market from different available sources.
 Maintain a good relationship between our customers and our Admin panel.
 Attend 2-5 business meetings with Suppliers / Agents for business expend in other countries as well.
 Successfully set up Cambodia, Vietnam, Turkey as a stable destination in 1 months of efforts.
 Awarded for meeting target in the month of March2018.
Strategy and Planning
 Contributed towards company growth by suggesting improvements at both operational level and execution
level, derived from research, our competitor analysis and day to day work challenges.
 Maintained relationship with key customers.
 People Management.

Think & Learn Pvt. Ltd. (Byju's.com) August 2016 — November2017

Business Development Associate, Business Development & Sales

Sales
 Achieved regional sales targets which include B2C domain (individual customers) (3 lakh+ per month in DTA).
 Maintained relationship with key customers.

Team Management (Team Lead) :-

 Handling a team of 12 employees for lead generation (NIE campaign).

 Handling a team of 4 employees for sales follow up in Bangalore.
 Provided leadership, motivation, control and direction to the field sales team on an ongoing basis focused
on performance.
 Keep a real-time track of leads given to staff.
 Ensuring Sales target achievement as per business plan and devise market strategy to increase the volume and
market share.

Sales Process Execution and Review

 Keep a real-time track of leads given to staff.
 BTL Activities Manage sales promotion activities. Also Plan &Execute.
 People management.

Education

Class School/University Marks

X Saraswati Vidya Mandir Satpuli (UK) 64.60%
XII Government Inter College Barkholu (UK) 67.60%
B.Tech. Graphic Era University Dehradun (UK) 6.5 CGPA

Key Skills:
 CRM: Lead Squared, Salesforce
 Operating Systems: MS DOS, Windows 98/2000/XP.
 Basics: MS Office, Adobe Photo shop

Strengths:

 Ability to grasp the new skills quickly.

 Hard -working.
 Adaptive.
 Optimistic
 .
Co-Curricular Activities:
 Participated in EMBORIA, a workshop on Embedded System at Graphic Era
University, Dehradun.
 Participated as a volunteer in THE MARATHON LECTURE for GUINNESS WORLD RECORD held
atGraphic Era University, Dehradun.
 Selected as Head Boy of school during session 2008-2009.

Nitish Chandra