Harjitsingh Ahluwalia

M : +91 98980 49719; email: harjitsingh.ahluwalia@gmail.com

C/403, Shreeji Villa, Behind Ambica Nagar, Gotri, Vadodara-390021

Seeking a Senior Management assignment in…

Customer Care / Marketing / Operations
A result oriented and innovative professional with over 20 years’ experience in Men
Management in Customer Care, Operations, Sales & Marketing, Brand Management for Business
Development with leading companies in the FMCG, Telecom, DTH & RO Project sectors and for
Logistics - Transportation Management.

⮊ Currently managing own business and handling Sales & Marketing, Customer Relationship and complete
Operations, in Max Logistics India with a strong career track record as per Business objectives.

AREAS OF EXPERTISE

Customers Care / Operations

​ Customer satisfaction for all levels.
​ Event planning to delight activities for Corporate clients.
​ Regular service satisfaction to customers and to get feedback from customers.
​ Implements better services as per feedback from important clients.

Sales & Marketing / Brand Management

​ Brand Management of direct, indirect Marcom activity for scheme & products at Retail / Morden Trade.
​ Event Managements for Corporate Meet or Customer/Retailers Delight activities, indoor or outdoor.
​ Innovative marketing strategy - promotion activities with team members to achieve sales target.

Business Development / Team Management

​ Business Develop and increase market share with Brand Values.
​ Appropriate training / motivations with R&R to grow business and achieve targets
​ Interact closely with team members to enable better business focus, understand ground level problems
and provide operational solutions and guidelines.
​ Communication with customers

PROFESSIONAL EXPERIENCE

MAX LOGISTICS INDIA, VADODARA

Proprietor (May 2018 to April 2022)

Max Logistics India is an expert Transportation service provider for Exim container movements as an
important task to Logistic Solutions. We arrange fleets for clients from Hazira Port and Ankleshwar ICD in
coordination with Forwarders and Custom Clearance Agents for successful transit.

Key Responsibilities: Business development & execution through sales & marketing strategies.
Relationship development with new prospective clients and existing clients by providing the best service
across industry. Handling fleet owners, other Transporters to fulfill Customer service. coordination with all
container depots & port Operation departments for successful container loading.

Key Accomplishments
​ 100% customer satisfaction as providing best service
​ Solo handling of business to serve the best service to customers as per commitments
​
 MAX SHIPPING & FORWARDING PVT. LTD., Surat
Asst. General Manager – Unit Head (May 2017 to May 2018)

Max Shipping & Forwarding Pvt Ltd is a pioneer service provider in Transportation & Export - Import for
complete Logistic Solutions. Activities like Freight Forwarding, Container movements, offers sea cargo
consolidation and warehouse facilities. Having offices/associate offices across India. With time I have built
trust and strong relationships with existing clients.

Key Responsibilities: Heading for Unit for Hazira – Surat location, Customer service, Team Handling for
Operation & Maintenance. Business development & execution through sales & marketing strategies.
Relationship development with new prospective clients and existing clients by providing the best service
across industry.

Key Accomplishments
​ 100% customer satisfaction as providing best service
​ Planning targets new prospective clients to get business from.
​ Complete supervision of Operations to serve customers as per commitments.
​ Visit to premium clients for Sales & Marketing and Business Development.

DOSHION VEOLIA WATER SOLUTIONS P. LTD., Ahmedabad

Manager O&M, Sales & Marketing (Oct 2013 to Apr 2017)

Doshion has tied up with French based company VEOLIA, who are a leader in RO+UV technology, for
purified drinking water and Power plants. I am heading for Operation & Maintenance, also for all Sales &
Marketing activities for Rajasthan RO Project.

Key Responsibilities: Team Handling for Operation & Maintenance. Brand Awareness & Management /
Business development & execution through sales & marketing strategies. Product awareness program to be
conducted in rural areas with presentations. Communication with Govt. Officers - Rajasthan

Key Accomplishments
​ O&M with 100% customer satisfaction.
​ Designed & prepared Marketing materials for Rajasthan's project of RO Plants.
​ Recorded 100% coverage for marketing in Rajasthan
​ Planning strategy for Sales & Marketing and Business Development

BHARTI AIRTEL LTD., Baroda

TSM - DTH Promotions (Feb 2013 to Sep 2013)

A leader in DTH services. Reporting to Zonal Sales Manager (DTH). Direct Sales & Brand Promotions through
Marketing activities, Tie-ups for MDU units & leading a team of 10 ISD, 10 Merchandisers responsible for
Brand & Business Development at KRO and ARC, AEO, market expansion.

Key Responsibilities: Key Retail Accounts Management / DTH ( Scheme & products) sales/brand
development & execution through marketing strategies / visibility based target Generating Additional
Revenue by promotions of Product schemes. Team Development & Brand Management.

Key Accomplishments
​ Recorded 250% growth in ISD Sales Productivity for DTH.
​ Special self-made creativity for Schemes Communications by OnePagers across Gujarat.
​ Brand awareness & visibility Highest growth in Baroda region.
 BHARTI AIRTEL LTD., Baroda
Zonal Marcom (Sep 2007 to Feb 2013)

Brand Management - Promotions Activities, Road Shows, Marketing activities. Taking care of all ARC and all
Prepaid, Post-paid Retailers for Brand visibility and noticeability, Delight activity for corporate clients.
After successful performance, got transferred to bigger and important Baroda Zone in May 2009, And
achieved Makeable heights of Marketing and Communications.

Key Responsibilities: Monthly Zonal Marcom Budget Planning, Branding - Visibility of POS for all new
campaigns - Scheme & products Management. TOMA development & execution through marketing
strategies / visibility based target Achievement through major Market share. New Town Launches for
emerging area / New campaign, BTL Activities, promotions of Product schemes with Brand Values

Key Accomplishments
​ Certified with "Team Excellence" for Outstanding Performance - Q3/2007-08
​ Certified with "Star Performer" for Creative Branding Strategy in July 2010
​ Certified with "Gold Award - Team Excellence" for Navratri Fest in November 2010.
​ Achieved rank "1st in Gujarat & 2nd in India" Highest Noticeability / Visibility all India in Q2/2012-13

ING VYSYA LIFE INSURANCE Pvt. Ltd; Ahmedabad

Sales Manager (Aug 2006 to May 2007)

A Joint venture of Vysya Bank & ING providing insurance & related solutions. Reported to the Branch
Manager and lead a team of 12 Finance Advisors.

Key Responsibilities: Recruitment / Training / Motivation of FAs, Development of New Marketing Concepts,
Target Achievement, Sales Promotion, Primary Underwriting - Risk Management, Sales of Life Insurance &
Pension Products, Key Account Management (HNIs & Corporate), Support to Customer Service Dept. for
After Sales Services / Collection of Premiums / Policy Services, Focus on Corporate Clients for Key man
Insurance Solutions (Human Asset Protection)

Key Accomplishments
​ Consistently achieved and surpassed given business targets.
​ Recruited 5 HNI profiles as Insurance Advisors
​ Topped in sales for the last 3 crucial business months of the year (Dec 2006 to Feb 2007).

THE SANDESH LTD., Ahmedabad

Marketing Executive (Jul 2005 to Jul 2006)

Gujarat's one of leading newspapers - Gujarati Daily. Managed 50 Key Corporate Accounts & conducting the
business. Business development / customer care and handled marketing & promotion activities.

Key Accomplishments
​ Provided support and guidance to enable the sales achievements through product promotions.
​ Advised several innovative marketing schemes & Communications to clients.
​ Personal care for artwork / wright-up to upgrade and maximize customer satisfaction.

RELIANCE INFOCOMM LTD., Ahmedabad

Business Executive - Sales (June 2003 to June 2005)

Provides Wireless Communications / Telecom services. Reported to the Branch Manager, I was responsible
for direct sales target achievement, business development and tapping new market segments.

Key Accomplishments
​ Recorded an average 175% target achievement in direct sales.
​ Won 2 time Best Sales Executive of the quarter.
​ Achieved 25% of the team targets individually for a year.
 TITANIC - A SHIP OF CARDS & GIFTS, Ahmedabad
Proprietor (Feb 1997 to May 2003)

A Shop of Cards & Gifts owned by myself, in the very posh residential & commercial area of Ahmedabad.
I myself was doing a marketing & product search to purchase for a shop. All Greetings were from standard
companies like Archie's, Hallmark, ITC, Greetwell, Mark's etc...

Key Accomplishments
​ One of the most popular showrooms of greeting cards & gift articles in Judges Bungalow area.
​ Over 150 customers were regular visitors of that showroom.
​ Gentle PR with all customers with product satisfactions.

GODREJ & BOYCE MFG.CO. LTD., Ahmedabad

Company Canvasser (May 1995 to Jan 1997)

Provides the latest introduced technology of conferencing equipment can be used for educational, corporate
conference purposes. Reported to the Branch Manager, was responsible for conducting demonstrations of
LCD projectors, products canvassing & business development by new market segments.

Key Accomplishments
​ Sold 3LCD Projectors of Rs. 6.5Lack
​ Conducted 46 Demonstrations for Corporate, Hotels & Educational institutes.

Professional Job Work Experience - Summary TOTAL

Brand Business Operation &
Fields Sales Marketing 6 Fields worked for
Management Development Maintenance
Years 7 15 7 9 5 20 Years
Bharti Airtel
ING VYSYA Godrej &
Ltd
Reliance Boyce Mfg.Co.
Airtel DTH Bharti Airtel LTd
Infocomm TITANIC
Sandesh Ltd Doshion Ltd Doshion Ltd 6 companies
Company Airtel DTH Airtel DTH
Godrej & Boyce Max Shipping Max worked with
Max Doshion Ltd
Mfg Co. Shipping
Shipping Max Shipping
Doshion Ltd
Max Shipping

ACADEMIC QUALIFICATIONS

​B.Com from Govt. Commerce College, Gandhinagar of Gujarat University.

​Diploma in Multimedia from Image Institute of Digital Technology - Ahmedabad

Date of Birth: 2 November 1973 Languages Known: English, Hindi, Gujarati & Punjab

HARJITSINGH AHLUWALIA