UDEOBI VIVIAN EZINWANNE

vivianudeobi@gmail.com
https://www.linkedin.com/in/udeobivivianezinwanne
Lagos State, Nigeria

EXECUTIVE ASSISTANT
I am a proficient Executive Assistant with a strong focus on achieving outcomes, possessing notable
expertise in Virtual Assistance/Customer Support and leveraging my extensive administrative skills and
experience in providing top- notch support to executives and professionals, enabling them to focus on
strategic tasks and achieve their goals. I am dedicated to enhancing productivity, streamlining operations,
maintaining confidentiality and ensuring seamless coordination in a dynamic virtual environment.

STRENGTHS AND EXPERTISE

Digital Project Management Graphic Design Organization Skills

Email Management Multitasker Communication
Customer Service/ Chat Support Client Relationship Management Reliability

PROFESSIONAL EXPERIENCE
Quiet Pols-Inn and Residence January - September 2023
Executive Assistant
Demonstrated exceptional organizational skills by managing a complex calendar, email and
project.
Minimized scheduling conflicts by ensuring appointments ran smoothly, prioritizing tasks and
meeting deadlines consistently, even under high pressure situations.

Accomplishment
Maintained a client retention rate of 95% through exceptional communication, reliability and
responsiveness.

Ola Cabs 2022

Customer Service Representative
Spearheaded the management of clients’ inquiries, solving of issues and complaints. Provided
exceptional customer support through various channels, including email, chat and phone calls.
Implemented new customer service protocols that reduced average response times to customer
inquiries by 20% leading to improved customer experience.
Actively participated in process improvement initiatives, leading to the streamlining of internal
workflows and greater efficiency in handling customer requests.

Accomplishments

Consistently met or exceeded monthly performance targets, including call handling times, customer
feedback scores and sales quotas
Hanny Media House 2021
Personal Assistant

Implemented new workflow processes, reducing document processing time by 95% and improving
overall office efficiency.
Answering phone calls and running errands.
Scheduling meetings and taking notes and handling correspondence on behalf of my client.
Demonstrated exceptional calendar, email and project management skills, ensuring that client’s ’
schedules were organized and optimized, leading to 15% reduction in scheduling conflicts.
Accomplishments
Achieved a 75% increase in team productivity and reduced operational bottlenecks by successfully
managed and prioritizing a high volume of tasks

TECHNICAL EXPERTISE
MS Office, Google Workspace, MailChimp, ClickUp, Asana, Trello, Doddle, Calendly, Outlook, Google
Calendar, Corel Draw, Canva, Chat GPT, LinkedIn Sales Navigator, Office 365.
EDUCATION
Les Cours Sonou University
Bachelor of Science in International Relations
Second Class Honours
OTHER CERTIFICATION
Jobberman
Jobberman Soft Skills Certification

REFERENCE
References are available on request.