SKILLS BASED RESUME Virtual Assistant

CONTACT
Phone Adaptable, independent, and organized Virtual Assistant with 6+ years’
(703) 239-9712 experience providing multi-functional administrative support. Adept in project
management, scheduling, data entry, and communication. Keen to leverage
Location technological competence and time management skills to support senior leaders
Alexandria, VA to thrive in their field.

Email
awa.diallo@gmail.com RELEVANT SKILLS
LinkedIn Administration and
linkedin.com/in/awa-diallo/ Documentation
 Manage administrative tasks for various clients, including scheduling
appointments, managing emails, proofreading and editing documents,
EDUCATION generating progress reports, and other tasks as needed
High School Diploma  Perform data entry for various standard forms and human resources activities
Oakton High School, Vienna, as needed, including payroll processing
VA  Ensure effective file management with a discrepancy rate of less than 2%

May 2017
Customer Service
 Provide exceptional service to clients by maintaining consistent
communication, promptly resolving issues, and proactively identifying areas
WORK EXPERIENCE for improvement, resulting in a 96% customer retention rate

Remote Virtual Assistant  Assume responsibility for phone and email communications, directing
Multiple Clients – Upwork, individuals through appropriate channels, with an average of 17 inquiries per
Freelancer.com hour answered

(2019-Present)  Developed and implemented a customer onboarding program that resulted in

a 40% decrease in customer churn rate within the first 90 days of service

Sales Associate
Francesca’s, Arlington, VA Organization and Time Management

(2017-2019)  Maintain a 48-hour turnaround rate for 97% of projects by employing

effective prioritization techniques
 Multi-task to manage calendars and communications for 4 consultants across
multiple teams and time zones
 Implemented electronic filing system to ensure compliance with data
protection procedures and boost productivity
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Best regards,

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