Mariangela Carolina Rojas García

PERSONAL PROFILE
Senior Technician in Marketing and Advertising, Graduated from the
University Institute of Management and Technology, with more than 10
years of experience in customer service.

I am a professional specialized in the area of customer service. I characterize

myself for being oriented to achievements and organization, I execute my
work with responsibility and professionalism. I have high problem solving
capacity and empathy. In addition to team leadership, I manage areas
adapted to highly demanding and agile work contexts. I am fully focused on
32 years old customer needs and satisfaction.

EDUCATION
Venezuelan nationality
SENIOR TECHNICAN, MARKETING AND ADVERSITING
Chilean Permanent resident
University Institute of Management and Technology (2010 - 2012)
permit
SASI ONLINE COURSE
July 25, 1991 March 2022
Leadership and Management of Remote Teams

(56)976955455 COURSERA ONLINE COURSE

June-July 2023
mcarolina@gmail.com Sales and CRM Overview (SalesForce)

MASTER SEIDOR GROUP

Puerta del Sol 151,
Duration, three months (In process)
Las Condes September 2023-December 2023
SAP BusinessOne
Married
SKILLS
• Pro active
Native Spanish • Capacity for teamwork
• Leadership
Studying English
• Problem resolution
• Adaptability
Driver's license type B • Customer Success
(Chile))
REFERENCES
Interests
Felipe Novaes / Align Technology
+55 11 995113229

Gabriela Gonzalez / Align Technology

+56 9 4579 9268
 PROFESSIONAL EXPIRIENCE

Align Technology. July 2021 – Present

Supervisor Customer Support.

Align Technology is an American manufacturer of 3D digital scanners and Invisalign clear aligners used in orthodontics.It
has a presence in North America, Latin America, South America, Europe, the Middle East, Africa and Asia-Pacific

Principal functions:

• Analyze frequent requests

• Submit proposals for continuous improvement
• Coordinate and execute procedures
• In charge of the customer service team for Latin America, Central America and the Caribbean Islands
• Raise and control the KPIs
• Generate control metrics
• Guarantee customer satisfaction
• Manage shifts, schedules and assignment of team tasks
• Daily monitoring of the customer service team

Align Technology. November 2019 – June 2021

Customer Support Specialist

Principal functions:

• Maintain records of transactions and customer interaction, documenting details of conversations, as well as
actions taken, on Salesforce.com.
• Identify potential cross-sell opportunities and route them to the appropriate member of the sales team.
• Propose ideas for procedures and processes to promote better service and customer satisfaction, as well as
general department improvements.
• Achieve and maintain established KPIs
• Provide technical and product support to customers

DispatchTrack in Spanish (formerly Beetrack). November 2017 – November 2019

Customer Support Specialist

Beetrack is a leading last-mile logistics SaaS company.

Principal functions:
• Give instructions, technical assistance, answer questions through: chat (Intercom), telephone, mail and
videoconference.
• Carry out training for clients who contract the software (in-person and remote) for the different countries where
we are located: Chile, Peru, Colombia, Ecuador, Argentina and Mexico.
• Run QA tests on both the web platform and mobile app
• Manage Intercom, Hubspot, Trello, Crisp platforms.