Profile

Hardworking College Student seeking employment. Currently studying Software

Engineering on 2nd Semester. Had to drop out of Medical School due to economic
Abdul Castaneira issues on the family.

Bringing forth a motivated attitude and a variety of powerful skills. Adept in various
COLLEGE STUDENT social media platforms and office technology programs. Committed to utilizing my
skills to further the mission of a company. Dedicated to identifying customer needs
and delivering effective solutions to all problems.
Details
Terracota #117, El Encanto II Excellent time management skills combined with a superior knowledge of the
Monterrey, 64988
customer service industry. Bilingual, hardworking, and ready to join my next team.

Mexico
+528261060504 Employment History
abdulcastaneira@hotmail.com
Customer Service Representative, Sitel - Comcast, Monterrey
N AT I O N A L I T Y M AY 2 0 1 9 — O C T O B E R 2 0 2 2

Mexican • Brought forth a self-motivated attitude.

• Brought forth a high-energy and engaging spirit.
DRIVING LICENSE
• Helped to achieve increases in sales.
Yes
• Communicated effectively with colleagues and superiors.
D AT E / P L A C E O F B I R T H • Developed sales campaigns and made calls to potential customers.
March 5, 2001
Tijuana, Baja California
Customer Service Representative, Sitel - FuboTV, Monterrey
FEBRUARY 2021 — NOVEMBER 2022

• Brought forth a self-motivated attitude.

Skills • Brought forth a high-energy and engaging spirit.
• Helped to achieve increases in sales.
Microsoft Office
• Communicated effectively with colleagues and superiors.
Fast Learner • Developed sales campaigns and made calls to potential customers.
• Accurately verified information and updated information databases as
Adaptability necessary.
• Redirected calls as needed and worked with my supervisor to address any
Ability to Work Under Pressure outstanding issues or concerns.
• Discussed promotions, products, and anything pertaining to better and more
Ability to Work in a Team satisfactory service for the customer.
• Demonstrated advanced organizational and communication skills.
Ability to Multitask
• Remained knowledgeable about company policies and procedures.
• Recorded notes and kept accurate work logs.
Communication Skills
Sub-Manager, Wing's Army, Monterrey
Problem Solving FEBRUARY 2020 — DECEMBER 2020

• Led recruitment efforts and training of new employees.

Effective Time Management
• Successfully handled visual merchandising, and worked to promote company
vision.
Critical thinking and problem
solving
• Provided optimal assistance to the General Manager and handled a variety of
tasks.
Customer Service • Worked to ensure a neat and attractive sales environment, and assisted in the
setup of visual displays.
Computer Skills • Answered all customer queries with friendliness and expertise.
• Served as a successful leader, promoting and achieving store success.
• Worked to provide optimal browsing and buying experiences for all visitors
Languages and customers.
• Continually adapted and excelled in a fast-paced environment.
Spanish; Castilian

Education
English High School, Universidad de Monterrey (UDEM), Monterrey
A U G U S T 2 0 1 6 — M AY 2 0 1 9

• Graduated with a 3.6 GPA.

Hobbies • Was the Sports Coordinator and Student Advisor on the Student Council.
• Studied in a completely Bilingual environment on which only Spanish Class
Playing videogames. Reading.
Soccer. was a non-English subject.
• Made 100+ hours of social service. Working with kids with special needs along
with elderly people.

Bachelor's Degree on Software Engineering, Universidad Autónoma de

Nuevo Leon, Monterrey
AUGUST 2021 — JUNE 2026

Currently Studying

References
Carlo Olmedo from Sitel
carlo.olmedo@sitel.com | +538115555362