Eloisa F.
Dumael
Deira, Dubai
United Arab Emirates
+971 543210624
iamramen21@
gmail.com
OBJECTIVE:
A hardworking and dedicated
professional looking forward to
working in a reputed organization
that provides opportunities
for career growth and
advancement, actively participate in
the achievement of its objectives,
and strive to bring continuous
accomplishment to the company.
SKILLS
• Computer savvy (Microsoft Office
applications, the Internet, and email)
• Can write and speak proficiently in English
• Has good facilitation and communication
skills
• Dependable, decisive, can work well under
pressure and with minimum
supervision.
• Has excellent interpersonal communication
skills.
• Capable of providing customer service
• Effective and Efficient, Disciplined, and Fast
Learners
EXPERIENCE
SOCIAL MEDIA EXECUTIVE / CUSTOMER CHAT SUPPORT
Pinoy Tourism & Travel LLC UAE (January 12,2021-January 28, 2023)
• Account management and social media platforms (WhatsApp, Facebook,
Instagram, E-mail/ Google Messenger/Google My Business, Tik Tok-Vlogger:
Bheng's Hyu, and Tik Tok)
• Respond to all communications from all platforms, including client queries,
consultations, complaints, and ideas.
• Putting the company's social media strategy into action and keeping an eye
on it
• Producing content, promoting items, and broadcasting across all platforms.
• Producing 150–200 leads daily across all platforms
• Preparing daily, weekly, and monthly reports for our marketing strategy
based on referrals and client demand.
• Performing Google reviews on a daily, weekly, and monthly basis.
ACCOUNTS ASSISTANT
Saud Shehatha Construction Dubai, UAE (January 2020– November 2020 )
• Handling Petty Cash (E-Dirham) Account and Noqodi Account in the Data
Base
• Filing the bank files and the monthly bank reconciliation
• Entering journal vouchers, cash payment vouchers, and payment vouchers
in the system using Tally ERP 9
CUSTOMER SERVICE ASSISTANT-
Fresh Concept Foods, Dubai UAE ( July 2017 to July 2019 )
• Answering customer inquiries and giving information about the products
and the new products
• Guiding and giving the customers satisfactory service
• Maintaining the facility area control sheets
• Checking and monitoring the equipment
• Support the merchandiser, preparing LPOs
• Updating the supervisor regarding customer feedback, suggestions, and
complaints on a timely basis
EDUCATION
SLSU – Judge Guillermo Eleazar 2005-2009
Tagkawayan, Quezon, Philippines
Degree: Bachelor of Science in Business Administration
REFERENCE
[Available upon request.]