Jonathan David Philippe
206-2110 rue Caroline Beique, Montreal, Quebec, H4N 3K2, Canada, 514-691-2413, jondphilippe@gmail.com
PROFILE
E M P L OY M E N T H I S TO RY
Aug 2020 — Present
May 2019 — Aug 2020
Nov 2017 — May 2019
Jan 2013 — Nov 2017
Jan 2010 — Jul 2012
Jan 2008 — Jan 2010
E D U C AT I O N
Sep 2006 — Apr 2009
Highly motivated with a diverse background of skills and experience acquired over years of management, sales,
accounting and customer service.
Accounts Payable/Receivable and Payroll Administration, P.E
Santé Montreal, Quebec
•Accounts Payable: Processing invoices, ensuring that all payments are made in a timely manner. Resolving
vendor queries and issues
•Accounts Receivable: Issuance of invoices and posting of customer payments by recording checks, transactions
and bank transfers
•Support Payroll Processing: Processing payroll, including the management of timesheets, overtime, leaves, and
benefits. Ensure all data entry is accurate and timely
•Data Management and Reporting: Preparation of monthly, quarterly, and yearly financial reports. Support
during audits by providing necessary information and preparing requested documentations
Territory Account Manager, TELUS Montreal, Quebec
•Territory Account Manager for Business-to-Business (B2B) sales, part of the Business Client Experience -
Loyalty, Sales & Support team with a strong knowledge of telco and IT industry
•Sell various product and service solutions to SMB customers in accordance with premium sales objective sales
practices, guidelines and approaches
•Understanding and supporting customer business requirements
•Provide updates to senior leadership through regular and/or ad-hoc performance reports, resourcing
requirements, issues/resolution recommendations
• Collaboratively negotiate positive outcomes in multidimensional, multi-stakeholder discussions
•Partner with customer, sales and marketing team to ensure order requirements are understood and met resulting
in high order quality
Team Manager, TELUS Montreal, Quebec
•Leading and developing a team of dedicated Customer Service and Sales Professionals focusing on the retention
and growth of TELUS mobility customers
•Managing and coaching to individual and team performance to ensure that quality and organizational standards
are met and exceeded
•Live monitoring of employee quality and productivity of inbound and outbound queues
•Collaborating on projects related to the continuous improvements of TELUS mobility processes, procedures
& service.
Loyalty & Retention Specialist III, TELUS Montreal, Quebec
Retention/Customer Service sales objectives for TELUS customers
Loyalty & Retention Agent, Shaw Direct Montreal, Quebec
Retention/Customer Service, sales objectives for Shaw customers.
Customer Service , BMO Financial Group Montreal, Quebec
Retention/Customer Service, sales objectives for BMO Mastercard customers
Bachelors, Concordia Univerisity Montreal, Quebec
L A N G UAG E S English Native speaker French Highly proficient

REFERENCES References available upon request