Elizer S.

Dagohoy
Del monte, Buug,ZamboangaSibugay
09190926759
elizerdagohoy@hotmail.com
Date of Birth: April 8, 1985
Place of Birth: Zamboanga City, Philippines
Gender: Male
Citizenship: Filipino

CAREER PROFILE:
Detail-oriented, efficient and organized professional with extensive experience in accounting
systems.
Possess strong analytical and problem solving skills, with the ability to make well thought out
decisions.
Excellent written and verbal communication skills.
Highly trustworthy, discreet and ethical.
Resourceful in the completion of projects, effective at multi-tasking.

EXPERIENCE:

Transportation Supervisor
Rental Agent
Customer Service Agent
Alfardan Group (Qatar) Prestige Cars
June 2016- January 2018

• Frequently assimilated information like needs and budget via casual conversation
• Communicated detailed contracts, rental policies, and procedures
• Frequently marketed and suggested upgrades and various high grade amenities
• Provide excellent customer service in completing car rental contracts offering additional
coverage's and upgrades to meet customer needs. Train and assist new agents in company
policies and procedures. Assist in handling upset customers, conflicts and challenging
situations. Handle cash transactions. Results:
• Promoted to Lead Agent. Made sure all new policies were known and practiced by all
agents.
• Assisted in move to new facility-organizing all work necessities making sure all work
areas were in place and ready for agents.
• Assisted with training of new agents being sure all policies and procedures were
understood and followed.

• Became the "go-to" person for agents both new and established for problem resolution
and spokesperson to management.
• Handled upset customers, conflicts and challenging situations.
• Assisting customers by finding out their needs then providing quotes and booking
reservations both at the counter and over the phone
• Creating and managing corporate accounts
• Actively managed vehicle maintenance, inventory, cash sheets and daily business reports
• Provide high quality customer service
• Process transactions of vehicle rental, insurance coverage and processing payments in
connection with credit card using the computer system
• Receive the vehicle and check tires accessories among others, and proceed to process a
complaint for damages
• Respond to phone calls and referred to different places
• Update inventory of vehicles that are in use or in maintenance
• Responsible for answering all inquiries, including price quotes, telephone calls, and all
promotional deals.

Al Mulla International Exchange Company ( Kuwait)

March 10, 2011 to December 5,2014
Sales Executive

• Investigates tracers received from Foreign Branches/ Subsidiaries, correspondent banks,

remittance tie-ups and domestic branches.
• Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic
branches via telephone or counter inquiries.
• Prepares replies to remittance inquiries/tracers of foreign branches and domestic
branches.
• Encodes/upgrades/maintains a database system for ATMs, Passbook / Time Certificate of
Deposit (TCDs) / Confirmation of Investment (COIs) of remitter of the Bank’s foreign
branches/ subsidiaries.
• Monitors/processes incoming passbooks/ TCDs/ COIs and signature cards for remitters of
foreign subsidiaries.
• Reconciles statements of long outstanding payment instruction sent by correspondent
banks regarding payment orders.
• Transmits daily feedback report on remittances to foreign branches/subsidiaries and
remittance tie-ups.
• Entertains/assists inquiries of foreign banks, foreign branches/ subsidiaries, tie-ups and
domestic branches via telephone or over the counter inquiries regarding remittance.
• Encodes accounting entries in the Multi-Currency Account (MCA) system.
• Processes Certification of Inward Remittances on a per request basis.

Kout Food Group ( Kuwait)

January 8,2008 to January 30,2011
Service Crew

• Oversee all front and back of the house restaurant operations

 • Ensure customer satisfaction through promoting excellent service; respond to customer
complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff

Rural Bank of Katipunan Inc. Pagadian City Philippines

June 2005 – June 2007
Loan officer / Project officer

• Evaluates loan applications and documentation by confirming credit worthiness.

• Improves loan applications and documentation by informing applicant of additional
requirements.
• Rejects loans by explaining deficiencies to applicants.
• Approves loans by issuing checks or forwarding applications to loan committee.
• Completes loan contracts by explaining provisions to applicant; obtaining signatures and
notarizations; collecting fees.
• Helps customers by answering questions; responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in professional
organizations.
• Accomplishes bank mission by completing related results as needed.

EDUCATION:
Primary Education: Del monte Elementary School 1992-1998 Philippines

Secondary Education: Mindanao State University Buug College 1998-2002 Philippines

Tertiary Education: Pagadian Capitol College Inc. 2002-2006 Philippines

BS in Commerce Major in management accounting

COMPUTER SKILLS:
Microsoft Word, Excel, PowerPoint, Outlook Express, Microsoft Windows XP, FMIS, POS,
EMOS. CAR-PRO,

MANAGEMENT SKILLS
Ability to work under pressure, budgeting, customer service, dealing with complaints,
Decision making and quick learner.

Trainings and Seminars

IOSH- Managing SafelyTatweer Consulting and Training May 14, 201

Shielded Metal Arc Welding NC II TESDA- Region IX2015-2015

Basic Occupational Safety and Health October 2012

Customer service Kout Food Group training center November 2008

Basic Food Hygiene Kout Food Group training center March 2008

Micro Enterprise Access

To Banking Services Rural bank of Katipunan main office June 2007

Accounting and audit

Practice Junior Philippines of Management