Syarifudin .

+6281381318456 syarif.spv@gmail.com https://www.linkedin.com/in/syarifudin-9965011b9

EXPERIENCE
Customer service / admin & cashier at RSCM

Rumah Duka Abadi May 2023 - Present

key responsibility: a. Received IPRI ( death patients information) to proceed Form A. from the
nurse. b. Helping and assist death family member in order to provide services for deceased at
mortuary. c. provide embalming certificate for the members d. coordinate with the family in
regards of repatriation the death body with deceased car. e. collect payments after service, such
as, administration cost for death certificate, transportation cost, and washing death body,
embalming, repatriation cost returns to nearest home or arranged for cargo with airport. f. reports
daily and petty cash all the payment g. provide casket for the death family member . provide room
for praying. h. assist family member to provide cremation and embalming information .

Digital service lead

Ivosights May 2020 - May 2023

HSEQ Officer

Thiess May 2019 - October 2019

• Quickly learned new skills and applied to daily tasks, improving efficiency and productivity. •
Participated in continuous improvement by generating suggestions, engaging in problem-solving
activities to support teamwork. • Used coordination and planning skills to achieve results
according to schedule. • Identified issues, analysed information and provided solutions to
problems. • Maintained excellent attendance record, consistently arriving to work on time. •
Manage and receive daily report from all sub-contractor • Report all activities on CIMIC record
applications • Record and report daily meeting for plant site • Record and report daily meeting
result for main office site • Report and analyse fatigue check record to safety management •
Follow daily tool box meeting with all section department • Proved successful working within tight
deadlines and fast-paced atmosphere. • Collect daily inspection & weekly report from all section

Operations coordinator medical assistance

Allianz Partners August 2018 - May 2019

Medical Consultation, Evaluation & Referral. • Received email and phone call from hospital
evaluate medical report to compare which is guarantee or not based on insurance benefit product
such: • GBG insurance = handling Jakarta intercultural school (JIS), Surabaya intercultural School
(SIS), Price water cooper (PWC). • AWP: Allianz worldwide partner • AWC: Allianz Worldwide
care • MAI: Medical Administrators International – Europe • FWD: Singapore Insurance Company
- Singapore • Allianz Utama Indonesian Travel Insurance – Indonesia – Europe - Asia • Received
email and Phone call from company member or the participant • Allianz Utama Indonesia • AWC-
AWP Europe, France, Polka, India, Thailand, Philippines, Malaysia, Singapore. Indonesia. - To
Assist member from around the world by placing GOP (Guarantee of Payment) to Hospital and
monitoring until discharged from Hospital. • Hospital Admission Guarantee • Validating member /
Participant health coverage by advancing fund to the hospital which is whether it is our panel or
not panel hospital and responsible for costs incurred for medical services rendered during treating
medical facility. • Medically Supervised Repatriation - When medically necessary as determined
by medical advisor, proceed to evacuate a participant to the nearest appropriate facility or return
back to member hometown. • Return of Mortal Remains. • Upon the death of participant while
traveling Assistance all necessary services to bring the participant home.

Customer Service Specialist

Travel Recommends October 2016 - May 2018

• Manage and monitor service operations daily to supervise the service operations as well as
providing the best solution in accordance with the applicable procedures for maintaining the trust
of consumers. • Doing coaching discipline and teamwork within the counter under good
responsibility. • Supervise the implementation of CRM (customer data). • Handle customer
complaints Fostering relationships to create collaboration and customer trust. • Arrange schedule
for rent and return Wi-Fi product • Escalate to related division regarding troubleshoot • Provide
best solution for customer and product information • Listed rent and return product from the
customer • Creating work schedule and KPI for team members • Proceed information and
escalate request or complaint from customer during rent and return the product .

Project call centre supervisor

Koperasi Konsumen Karyawan PT. Aplikanusa Lintasarta

June 2013 - July 2015
(Kopkarla)

• Handling Lintasarta client, also provide trainee for call Centre agent to manage and giving a
standard of serving in call centre area to fulfilled client wanted in our company agreement,
between Lintasarta and client. • Lintasarta Client: Globalindo (outbound Call Centre for credit
card); Xpress air (airline bureau – inbound Call Centre); Papua Bank (Inbound call Centre for
banking). • Maintain our new agent to create a satisfactory to the customers by giving more
information about products they used, I make greeting and standard to serve the customer, and
how to maintain client satisfaction. • Ensures the Customer Service team is to meets quality and
productivity standards. • Control the Customer Service team in terms of providing product
information through phone call, email, and or call back. • Answering question from Customer and
provide guidance and feedback. • Optimize procedures and keep staff motivated as well as
measure Customer Service team performance with key metrics such as call abandonment, calls
waiting etc. • Creating work schedule and KPI for team members • The Contact Centre functions
as communication access and distribution channel, also enhances customer relationship
management, forming a seamless bridge between companies and customers, improving
customer satisfaction and build customer loyalty.

Call Center Representative

October 2010 - November

Telkomsel
2012

• Provide product information as inbound call center for customer • Maintain request and reported
to related department and process following SLA • Manage customers complaint about products
they used and reported to related department to process and escalate following SLA • Ensure KPI
achieve for every month review • Manage time discipline and work habit with all team • Achieve
target for first respond time and average respond time based on application report. • Problem
solving for any case or trouble shoot before escalate and report customer issue.

EDUCATION
Universitas Wijayakusuma Purwokerto 2001 - 2004

Associate's degree , Economics

SKILLS
• Negotiation

• Customer Relationship Management (CRM)

• Retail

• Administrative Assistance

• Daily Reports

• Medical Assisting

• Insurance

• Customer Support

• Customer Service

• Claims Handling

• Insurance Claims

• Claim

• Server Admin

• Database Administration

• Process Scheduler

• Schedules

CONTACT DETAILS
Phone No. :
+6281381318456 (Personal Number)

Email : syarif.spv@gmail.com

Address : Jakarta, Jakarta, Indonesia