Harshit Kothari

Ahmedabad, Gujarat
harshit241194@gmail.com
9898263327

My goal is to get associated with a company where I can utilize my skills and gain further experience
while enhancing the company's productivity and reputation.

Personal Details

Total years of experience: 3

Work Experience

Mortgage Process Associate

Ascendum KPS Pvt Ltd. - Ahmedabad, Gujarat
August 2020 to July 2022
1. Process all loan types which may include conventional, FHA & VA.
2. Maintains contact internal customers to ensure workflow and deadlines are met.
3. Proactively communicates status on the loan with the Mortgage Loan Originator and manages process
flow and deliverables in order to meet the Customers expected closing date.
4. Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions
per delegated authority.
5. Responsible for updating the file and file notes as the loan progresses through the company’s loan
origination system such as (Empower & Encompass)
6. Accountable for always doing the right thing for customers and colleagues and ensures that actions
and behaviors drive a positive customer experience
7. Ensure accurate, complete, and timely loan data on processing system
8. Document Indexing for easy reviewing of the files.

Sales Executive
Acura Composites - Ahmedabad, Gujarat
February 2018 to June 2020
1. Selling products and services using solid arguments to prospective customers.
2. Performing cost-benefit analysis of existing and potential customers.
3. Maintaining positive business relationships to ensure future sales
4. Reach out to customer leads through cold calling, and other revelant sources (Indiamart, Trade india,
Justdial, LinkedIn etc.)
5. Achieve agreed upon sales targets and outcomes within schedule.
6. Coordinate sales effort with team members and other departments.
7. Analyze the territory/market’s potential, track sales and status reports.
8. Supply management with reports on customer needs, problems, interests, competitive activities, and
potential for new products and services.
9. Continuously improve through feedback.
Technical Support Analyst
Dependable IT - Hamilton, ON
November 2016 to December 2017
1. First level technical support for all Cogeco products (e.g. Analogue / Digital TV, Internet, VOIP, etc) and
answers other types of inbound customer inquiries for all systems.
2. Offers customized solutions and options while responding to questions or problems that are raised
by the customer.
3. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
4. Handle escalations from French customers as required.
5. Responsible for accurate data input using prescribed applications.
6. Analyses customer requests for locates, burials and service calls and takes appropriate action.
7. Identifies area-wide service interruptions for all locations and alerts appropriate staff in a timely
manner.
8. Resolves service discrepancies and credits customer accounts.
9. Highlights the features and benefits of cable television and broadband services by confidently handling
competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service
provider.
10. Make all required efforts to retain customers that express their intent to cancel their subscription
or downgrade their services.
11. Assists with other departmental requests as required and performs special projects as assigned.

Education

Post Graduate Diploma in International Business

Mohawk College - Hamilton, ON
September 2015 to September 2016

BACHELORS OF BUSINESS ADMINISTRATION (MARKETING) in Business

Marketing
MKG UNIVERSITY - Bhavnagar, Gujarat
April 2012 to April 2015

HIGH SCHOOL CERTIFICATE in COMMERCE

AJSV INTERNATIONAL SCHOOL - Bhavnagar, Gujarat
March 2011 to March 2012

Skills / IT Skills
• Cash Handling (1 year)
• Office Administration (1 year)
• Sales (2 years)
• Team worker (2 years)
• Problem solving (1 year)
• Great communication skills (1 year)
• Organizer (1 year)
• Microsoft Office (4 years)
• Customer Support (1 year)
• Retail Management (1 year)
• Marketing (3 years)
• Customer Service (3 years)
• Network Support
• Salesforce
• Team Management (1 year)
• Microsoft Windows
• Software Troubleshooting
• Business Analysis

Languages

• English - Expert
• Gujarati - Expert
• Hindi - Expert

Additional Information

• Demonstrated interpersonal skills with a winning customer service attitude and professional phone
etiquette. 
• Detail oriented with the ability to analyze and troubleshoot customer issues. 
• Self motivated with the ability to take initiative and resolve problems independently. Monitors own
quality of work. 
• Open to change with a learning attitude towards work and to contribute to teams. 
• General understanding of broadband, telecom, cable and internet industries is an asset. 
• Flexibility required with respect to hours of work as the incumbent may be required to work rotating
shifts in a 24/7 environment including days, evenings, weekends and general holidays. Hours of work
are subject to change as business needs evolve. 
• Demonstrated knowledge of Browser settings (Internet Explorer) and e-mail (Outlook Express). 
• Strong troubleshooting skills. Detail oriented with the ability to analyze and resolve customer
issues. 
• Self motivated with the ability to take initiative and resolve problems independently. Monitors own
quality of work. 
• Must have previous experience working PCs and demonstrated navigation abilities within a Windows
environment 
 
• Got cerficate by Acura Composites for achieving sales targets for 3 months.