Meher Rao

MOBILE: 9014443128
E-mail: ultimatebeast854@gmail.com

Career Objective:
To work in association with professional +groups who offer me the opportunity for career
advancement and professional growth. And also put my best efforts towards the growth of the
organization.

Education:
Qualification Institution Year
B.com Siddhartha Degree College affiliated to Osmania university 2012
C.E.C Agarwal College, Hyderabad 2009
(Intermediate)
SSC Nagarjuna High School 2007

Skills:
● Have Good communications and public relations skills.
● Outgoing and result- oriented.
● Very good Listener.
● Hard worker.

Computer Skills:
SAP, MS Windows, MS Office (Word, Excel, Power Point).

Professional Experience:

Indotronix Avani Group Dec 2020 – Feb 2023

Executive – Talent Acquisition

Responsibilities:

● US IT staffing on on C2C and W2 Terms.

● Holding strong communication and act as a barrier between Clients and candidates.
● Ensuring a candidate is best for the position and performing background or reference checks for
candidates.
● Manage the details of interviews between candidates and company representatives. And
Facilitate effective communication between candidates and companies.
● Screen and interview candidates to better understand their potential and their specific
aspirations.
● Filtering, tag and sort candidates and match them to client or company needs.
● Create efficient systems for finding the best candidates.
● Assessing the scope of work and necessary skills when determining the staffing needs for a
company.
HSBC Bank International Limited Jun 2015 - Nov 2019
RCC: Customer Service Representative

Responsibilities:

● Providing product services information and resolving any emerging problem that a customer
account faces with accuracy and emergency.
● Answering customers queries & help resolving problems, Processing Refunding, Making
suggestions regarding purchases on additional products and services.
● Targeted to ensure excellence services standards, responds efficiently on to customer queries &
maintain high customer satisfaction.
● Handling queries made via telephone & emails concerning to their queries related to product
and services and provide information about policies and procedures.
● Handling queries related to Banking queries, Billing Statements, checking the progress on
existing queries, Credit cards and Debit cards operational issues, Request for new Cheque
books, SMS alerts on billing statements and emails etc...,
● Helping businesses developing strong connections with their client & customers.
● Maintaining AHT 3.30 – 4.00mnts average.
● Handling 150-200 inbound calls a day.
● Assisting Clients with new A/C Creations.
● Handling all Banking queries including placing the request for the New Cheque book, Credit and
Debit cards, Bank Statements.
● Doing all maintenances on the Bank A/C as per the Customer request on HUB and Echamps
screens.
● Forwarding the requests to the Action parties for detecting issues and trouble shooting.
● Probing and understanding the need and pitching the right product to the Customer. (Loans,
Credit Cards, Term deposits).

Accomplishments:

● Appreciations received by the customers for providing best services on the call.
● Frequently received 'Best Employer of the Month' Awards for maintaining the best AHT and
making sales.

United Healthcare Group ‘on contract’6months 2014 Sep – Apr 2015

(Associative Analyst) Associated with Techno soft Global solutions: (Healthcare Domain, Semi voice
process) (Joined as- Associative Analyst)

Responsibilities:
● Creation and Modifications of the Customer policies in ACIS (Automated Case Implementation
System)
● Reverting on client queries and troubleshooting though VC and calls.
● Authentication of Policies.
● Maintenance on SAP base tool called GTOP.
● Identifying and escalate priority issues.

Accomplishments:

● Rewarded with the best performance award for the month of Oct.
● Received Best Trainee Award.

Shree Infra Projects & Private Limited Sep 2013 – Aug 2014
Assistant Manager
Responsibilities:

● Answering any incoming requests and questions from customers and Taking ownership on
customer issues and providing resolutions.
● Acting as a liaison with the appropriate departments in order to resolve problem or obtain
necessary.
● Technical troubleshoot and gathering information from customers to identify root causes of
customer issues and/or dissatisfaction.
● Escalate unresolved issues to the appropriate internal teams.
● Collect prompt and accurate feedback from customers.
● Document knowledge in the form of solution articles.
● Master the use of a helpdesk, Negotiated and resolved executive complaints, billing inquiries
and customer questions with a high degree of courtesy and professionalism.
● Determine appropriate courses of action to ensure result is a win-win and documents
interaction through contact tracking.
● Provide accurate product information and serving as a knowledgeable resource to customer.

Hobbies:
Playing Chess, watching movies, listening music and Social Networking.

Personal Details :

Date of Birth: 30/12/1988

Fathers Name: Mohana Rao. A
Marital Status: Single
Languages: English, Telugu, Hindi.