Annaliza M.

Maramot
San Luis, Batangas, Philippines
Mobile: 09292666656
izamaramot88@gmail.com

OBJECTIVE
To be a part of a reputable company, where I can contribute my knowledge, abilities and skills that
would help in my career & seek a challenging and rewarding career that will utilize my knowledge and skills to
contribute to the growth and development of the company.

EMPLOYEMENT HISTORY
Company: Teletech Offshore Investments
Address: Robinson Place Lipa, 2nd Flr. Lipa, Batangas, Philippines
Position: Operation Team Leader /Customer Service Representative/ Technical
Support (US Account – United Health Group)
Duties:
• Educate members on eligibility, and medical and pharmacy benefits
and how to access services in a manner that achieves excellent
service standards and maintains high customer satisfaction.
• Updates job knowledge by participating in educational
opportunities.
• Enhances organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments.
• Attend and actively participate in daily, weekly, and monthly
departmental meetings, in-services, training and coaching sessions.
• Build sustainable relationships and trust with customer accounts
through open and interactive communication.
• Assist Medicare and Retiree member for registration and
troubleshoot on the website and check the eligibility of their
account.
• Receiving payment for their monthly premium through credit card
and EFT checking account.
• Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts
and file documents.
Team Leader Duties:

• Set clear team goals and KPIs.

• Oversee day-to-day teams' operation and performance.
• Create a healthy and motivating work environment and
atmosphere.
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or
conflicts
 • Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Performs call monitoring and provides trend data to site
management team.
• Participates in customer and client listening programs to identify
customer needs and expectations.

Dates: November 2018 – December 20, 2020 – Customer Service Representative

December 21, 2020 – May 15, 2021 – Temp Team Leader
May 16, 2021 – Present - Permanent Operation Team Leader

EMPLOYEMENT HISTORY
Company: ALORICA (COMCAST ACCOUNT – BPO)
Address: SM Lipa, Batangas, Philippnes
Position: Technical Support Representative/ Customer Service Representative
Duties:
• Answer incoming customer calls and provide assistance for registration, email
creation, physical line signal testing, modem/filter set-up, plus email, browser,
and modem troubleshooting
• Interact and coordinate with other departments to resolve customer issues
• Determine further action or final completion on customer cases received.
• Sell additional products or services. (Telemarketing)
• Make notations via computer terminal.
• Prepare reports and process paperwork
• Interpret customer records and repair tickets
• Escalate customer trouble issues when appropriate

Dates: December 2016 – July 2017

EMPLOYEMENT HISTORY
Company: Dr.Rocco’s Specialized Dental Centre
Address: Khalidiyah Street, Abu Dhabi, UAE
Position: Personal Assistant, Healthcare Officer, HR Manager, Administrative
Assistant
Duties:
• Perform other function as required. organize and coordinate
meetings, conferences, travel arrangements
• Responsible for the renewal of the facility license, doctors and
nurses license.
• Monitoring the CME of the doctors for the renewal.
• Responsible for handling the renewal of visas, labor cards, company
license etc.
• Arrange and confirm appointments of the patients.
• Maintain a positive attitude with team/unit
• Interview patients in order to complete documents, case histories,
and forms such as intake and insurance
• Transmit correspondence and medical records by mail, e-mail, or
fax.
• Perform bookkeeping duties, such as credits and collections,
preparing and sending financial statements and bills, and keeping
financial records.
• Perform various clerical and administrative functions, such as
ordering and maintaining an inventory of supplies.
• Responsible for the processing for all the required papers for HAAD
and MOH
Dates: December 2009 – October 2016

EMPLOYEMENT HISTORY
Company: Thermofire Middle East Insulation
Address: Electra Street, Abu Dhabi, UAE
Position: Administrator Assistant
Duties: • Screening telephone calls, enquiries and request and handling them
when appropriate.
• In-charge on checking and purchasing of office supplies.
• Issue Official Receipt on every money or check received.
• Develop and maintains a systematic filling systems.
• Maintains clients confidence and protect operation; keeping
operation confidential.
• Prepare reports for money reimbursement.
• Encoding of Memo’s and other letter from the manager.
• Perform other function as required.

Dates: December 2008 – November 2009

EDUCATION
High School : Sta Monica National High School
Address : San Luis, Batangas City, Philippines
Schhol Year : 2000-2004

Certificate : Computer System and Design Programming

June 2008 – October 2008
Batangas City, Philippines

Diploma : Human Resources Management

Alison – Advance Learning Interactive Systems Online (Recognized
by UNESCO)April 8, 2015

SKILLS/QUALIFICATION
• Business machine proficient and literate in computer applications such as; MS Word, MS Excel, MS
PowerPoint, MS Office
• Excellent written and verbal English communication skills

TRAINING & SEMINAR

• October 31, 2015 – Process Management for Healthcare Administrator
Organized by INFORMA (Abu Dhabi National Exhibition Centre, Abu Dhabi, UAE)
• November 1, 2015 – HR in Healthcare Conference
Organized by INFORMA (Abu Dhabi National Exhibition Centre, Abu Dhabi, UAE)

PERSONAL INFORMATION
Citizenship : Filipino
Sex : Female
Date of Birth : May 16, 1988
Civil Status : Married
Religion : Roman Catholic
Language : English & Tagalog