CURRICULUM VITAE

Mohammed Kaleem
Phone: +91- 9738838137
Email ID: mohammed.kaleem137@gmail.com

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Career Synopsis

A result oriented professional with 8 years 5 Months of experience working in and along with Retail Banking operations, Servicing
and Transaction.

Currently, handling the profile of Retail Banking Operations, related to Account Opening, Maintenance, Card and Sigcap Team. The
project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation
performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and On-
boarding client to Business.

Work Experience

Standard Chartered Bank (Global Business Services) Mar’2017 to Present

Profile: - Retail On Boarding, Servicing and Transactions Operations
Designation – Senior Officer

Roles & Responsibilities: -

 Raising RMS (Resource Management system) for Agents based on process.

 Launch of new migration Digital On boarding for Africa Market.
 Responsible for smooth client on-boarding of Individual clients with clear verification of provided documents as per the
regulatory requirements.
 Processing the NTB and ETB Individual Customers and handling their accounts.
 Handling Team of 7 Member’s.
 Coordinating between country operations RM and ARM’s and collecting the required information for the received
instructions and review these documents.
 Verifying KYC documentation of the Clients to be on-boarded.
 Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with
regulatory requirements and the bank’s internal policies.
 Ensuring all the required documents are in place as per the present requirement for on-boarding the Client.
 Identifying the client as per ID proofs (Passport, Visa, Residence certificate etc) submitted.
 Retail Account Maintenance- Performing maintenance on Ownership/ closing accounts/ Stop Payments/ KYC/ Pre-
Authorized Transfer’s/ Link/Delink accounts/ placement and removing blocks and risks on accounts/ contact details and
other related requirements.
 Dealing with FATCA as per US regulations. Identified accounts for high risk or negative information using CDD checklist.
 Working with KYC, CDD checklist, Generic Department and Initial Doc Verification to identify risks early on and make
recommendations to mitigate them in the process as well as on the floor and performing financial entries on account.
 Making financial entries, setting up Term deposits and Standing orders for the customer as per their request with valid
documents.
 Handle one level escalation, for process related issues.
 Clarifying the queries of the team members and reach out to onshore support team for further assistance (if required).
 Attending the front end mails as part of helpdesk and assisting for the priority clients.
 Ensure effective and even distribution of workload on daily basis and conducting quality checks.
 Doing quality check daily on the work done by agents.
 Collating NSA (Night Shift Allowance) report and sending to Payroll team.
C2 – Vodafone Idea Internal
  MIS preparation of and sending of Daily/Weekly & Pending reports to the Senior Level Management Officers including
Country level Management people.
 Interacting with Onshore team/Clients through e-mails and daily Conference Calls to review and resolve operational issues
as well as implement new process & procedure changes.
 Complete operation knowledge on Retail, fixed deposits, Standing instructions, account maintenance, account opening,
claims and chargeback, card operations, etc.

Capita India Jan’2012 to Aug’2015

Profile: - Insurance (Royal London-UK) Corporate insurance (Zurich-UK) and Investment Banking (Zurich International Life)
Designation – Senior Executive

Roles & Responsibilities: -

 Maintained the productivity, utilization and quality every month.

 New queues as per the process requirement was executed and quality check with feedback was updated.
 Helped Team members in solving process related queries.
 Maintained the query log wherein the agents put their query regarding the case.
 Assigning works to agents.
 Worked with Payment team.

Anti-Money Laundering Certified:

 Actively involved in the Process Migration and in process related training.

 Successfully passed the FSA exams (Financial Service Authority) (Data Protection Act, Information Security).
 A competent professional with rich experience in Quality service to customer.
 Excellent communication & organizational skills with proven abilities in customer relationship.
 Qualified in “Time Management” and implementing it in professional & personal life.
 Qualified in “Soft skill & communication” and implementing it in professional & personal life.

Academic qualification:

 Master of Business Administration from DR.C.V. Raman University in 2017.

 Bachelor of commerce from DR.C.V. Raman University in 2012.
 PUC from Almighty College, Bangalore in 2009.

Computer Proficiencies:

 Operating system support skills.

 Microsoft office/Excel/Ms Access/Outlook.
 Installing Configuration and Troubleshooting of External devices (Printer).

Personal Details:

Date of Birth: 08/03/1991

Father’s Name: Sardar Ibrahim
Address: #573/A Flat No 007 3rd Floor, 5th Block, 8th Main HBR layout Near Forest Park,
& Day to Day Supermarket, Bangalore 560043
Language Known: English, Hindi, and Kannada.
(Place: Bangalore Mohammed Kaleem
Date:

C2 – Vodafone Idea Internal