ELSIE GRACE A.

LARYEA
|+233 (0) 502 315 058 │ elsiegalaryea@gmail.com | https://www.linkedin.com/in/elsie-laryea/

PROFESSIONAL SUMMARY
A highly motivated and resourceful individual who is dedicated to both personal and professional growth. One
with expertise and some experience in administration, customer service excellence, critical thinking and
problem-solving. Skilled in maintaining effective communication over different time zones. Autonomous and
adaptable, capable of managing time effectively in a fully remote and flexible work environment.

KEY SKILLS & COMPETENCIES

• Excellent communication & interpersonal skills
• Lead Research and Cold Outreach
• Ability to operate Office equipment (telephone, computer, copier)
• Outstanding work attitude, eager to learn, very punctual, dedicated and reliable
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Skilled in the use of digital tools (Slack, Microsoft teams and Work Composer)
• Transferrable Skills: Quick Learner, Relationship Building, Executive Time Management, Interpersonal &
Multitasking Abilities, Emotional Intelligence
• Technical Skills: Business Development, Project Management, Customer Relations

EDUCATION
JPCANN ASSOCIATES GROUP| June 2023
Certified Customer Service Excellence Associate

UNIVERSITY OF GHANA (UG), LEGON |2017 – 2021

Bachelor of Arts (BA) in Sociology with Swahili

ABURI GIRLS SENIOR HIGH SCHOOL |2012—2015

General Arts

WORK EXPERIENCE
DATA ANNOTATOR/ IMAGE LABELER (REMOTE) | February 2023 - May 2023
Pallon AG – Switzerland
• Accurately labelled/annotated defects in underground sewage footage using the Pallon App
• Contributed to training AI software in identifying defects in sewages and labelling them correctly
• Conducted in-depth research on sewer components, rehabilitation methods, defects, and
documented findings.
• Stayed abreast with Pallon’s defect coding standard by continuous learning on Pallon’s Defect Wiki
daily.
PHONE VERIFICATION SPECIALIST (REMOTE) │ May 2022 - July 2022
Aqility Inc. dba INFUSEmedia – Ukraine
• Researched and verified the contact information of leads in the company’s database for further
outreach
• Performed cold calling of multiple leads across the world to confirm their details in the database
• Professionally maintained an up-to-date database in the corporate program

JUNIOR REVENUE OFFICER (GRADUATE TRAINEE) │November 2021- September 2022

GHANA REVENUE AUTHORITY (GRA), SPINTEX TAXPAYER SERVICE CENTRE
• Filed taxes paid by companies and business owners.
• Assisted Revenue Officers prepare Tax Clearance Certificates (TCC) for taxpayers.
• Visited taxpayers and ensured they comply with the tax rules.
• Prepared weekly and monthly reports for the Central Filing Office (CFO).

CUSTOMER SERVICE REPRESENTATIVE (INTERN) | August 2019—September 2019

GOIL GHANA, LASHIBI FILLING STATION
• Noted complaints and suggestions from customers
• Documented complaints and suggestions of attendants
• Assisted Attendants in the scanning of transaction coupons of customers

PERSONAL BANKER (INTERN) | August 2018- September 2018

GCB Bank, TRADE FAIR – GHANA
• Collaborated with the personal banker on activating and updating the accounts of customers
• Aided the operations manager in confirming the balance of unlearned customers
• Verified the availability of chequebooks and ATM cards requested by customers
• Recorded cheques sent to other companies

EXTRA-CURRICULAR & VOLUNTEERING ACTIVITIES

• Member of the renowned Springboard Roadshow Club founded by Albert & Comfort Ocran
• Member of the Melodious Missionaries (MM) choir of Assemblies of God Campus Ministry (AGCM).

REFERENCES
1. Mrs. Georgina Owusu
Operations Officer (Trade Fair)
GCB Bank
Email: geoowusu@gcb.com.gh
Mobile: +233208202049

2. Mrs. Edith Esi Amegee

Junior Revenue Officer (Spintex)
Ghana Revenue Authority (GRA)
Email: esiamegee@gmail.com
Mobile: +233244842603