ADAMA BINEH SUNDU KUMARA

Address: Mongo Chiefdom, Falaba District, Sierra Leone.

Current address: Conakry, Gbassaia.

Phone Number: +224612346386

WhatsApp (+23276292315/+224612346386

E-mail: adamabskumara@outlook.com

PROFESSIONAL EXPERIENCE:

Experience in delivering customer service and administrative excellence. Including clerical support
and public interactions. Excels in calendar management, scheduling, data entry, and database
administration. Friendly receptionist with a background in various office settings. Knowledge about
Security, service, and clerical requirements. Takes on multiple tasks with excellent time management
and a resourceful approach. Well-organized professional equipped with various experiences in
administrative roles. Driven to increase overall efficiency while maintaining filling systems and
screening and answering numerous phone lines daily. Dedicated with excellence assigned tasks with
a focus on quality. Dependable and quick-learning team player with effective communication and
organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled
at coordinating appointments, organizing emails, and collecting messages to facilitate office
communication. Skilled at supporting customers with simple and complex needs with
professionalism. Professional and knowledgeable office clerk offering several years of experience in
administrative support and customer service. Highly efficient planning, problem-solving, and
communication skills. Welcoming clerical professional with several years of experience in an office
setting assisting customers and teammates. Upbeat attitude while greeting and interacting with
customers. Accurate when entering information in software and keeping organized filling systems.
Ready to help the team achieve the company goals. To seek and maintain a full-time position that
offers professional challenges utilizing interpersonal skills, excellent time management, and problem-
solving skills. team player with strong organizational skills. Ability to handle multiple activities
simultaneously with a high degree of accuracy.

SKILLS

Organization skills Correspondence distribution

Office administration Customer/client relations

Security skills Documentation and reporting skills

Telephone skills Computer skills

Administrative skills Business administration

Time management Staff management

Office management Mail handling

 WORKING HISTORY OR EXPERIENCE.

OCT. 2018 RECEPTIONIST

NOV. 2020 Catholic Relief Service (CRS-SL)

ROLES AND RESPONSIBILITIES

• Responded to inquiries from callers seeking information.

• Answered central telephone and directed calls accordingly.

• Confirmed appointments, communicated with clients, and updated clients' records

• Kept reception area clean and neat to give visitors a positive first impression.

• Answered phones promptly and direct incoming calls to the correct offices/staff.

• Resolved customers' problems and complaints.

• Maintained confidentiality of information regarding clients and the company.

• Greets incoming visitors and customers professionally and provides friendly, knowledgeable
assistance.

• Managed multiple tasks and met time-sensitive deadlines.

• Provides clerical support to company employees by copying, and filing documents.

• Maintained visitor logbooks for entering and leaving the facility for security purposes.

• Assists, answers questions, and addresses customers' issues adequately.

• Organized, maintained, and updated information in computer databases.

• Assist internal staff with clerical and administrative needs to maximize efficiency and team
productivity.

• Tracked important information in software/notebook and ran reports on them.

• Welcomed customers with friendly greetings answer general questions, gathered the nature of the
visit, and direct them to the specific offices.

MARCH 20217 WAREHOUSE/STOREKEEPER WORKER.

SEPT 2018 Médecins Sans Frontières (MSF-SPAIN.SL)

ROLES AND RESPONSIBILITIES

• Cleaned and maintained the warehouse in compliance with organization'ssafety standards.

• Labeled and accurately moved customers’ orders to meet shipment timetables and minimized
errors.

• Checked packages and merchandise for damage and notified vendors.

• Inspects work areas for cleanliness and obstacles and removed cartons and boxes to keep work
areas organized and hazard-free.

• Filled a shortage in available goods by requesting merchandise from suppliers based on space,
demand, and current pricing.

• Labeled boxes, crates, and containers with accurate order information, destinations, and codes to
maximize shipping errors.

• Collects, analyze, and modeled sales trends and customer preferences data to inform inventory
development decisions

• Record daily activities for inventory control.

• Worked with customers to pack items according to specific desires and requirements.

JAN 2017 WATCHMAN

FEB 2017 Medicines Sans Frontiers (MSF-SPAIN. SL)

ROLES AND RESPONSIBILITIES

• Check and verified photo identification before granting facility access.

• Protect the facility and proper guests by regularly patrolling the premises and monitoring
surveillance feed.

• Patrolled and monitored premises to check the company materials are in good order

and report any suspicious activities to your supervisor.

• Write detailed reports, before over-duty to another watchman.

• Act quickly during emergencies to reduce opportunities damaged and injury.

• Gather information, identified, and implement the security rules, follow-up, and filled all reports to
successfully manage complaints.

• Execute security rules and procedures calmly and promptly to ensure non-compliant individuals are
out of the building.

• Check the identification of persons entering and exiting the ability to eliminate unauthorized
visitors.

• Monitor and authorized the entrance and departure of vehicles, trucks, materials, and visitors.

AUG 2018 OFFICE CLEANER

OCT 2018 Catholic Relief Services (CRS-SL)

ROLES AND RESPONSIBILITIES

• Clean desks, office equipment, walls, files, and countertops by dusting them.

• Organized and used industrial cleaning products following strict safety procedures.

• Used time management and efficient cleaning methods to meet deadlines

• Dusted and polished furniture, surfaces, and equipment, to remove dust and grime.
• Disinfected high-touch surfaces doorknobs, and light switches to prevent the spread of germs and
illness.

• Dusted windows and mirrors allow natural light inside the office to maintain a clear view of the
outside.

• Tided lobby and reception areas to create a professional and welcoming impression for visitors.

• Sanitized office spaces bathrooms and kitchens to maintain a hygienic work environment for
employees and visitors.

• Emptied waste paper and other trash from premises and move them to appropriate receptacles.

• Supervised supplies in inventory and submitted records requests.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways, and collecting
trash.

EDUCATIONAL BACKGROUND

2008 Basic Education Certificate Examination (BECE.SL): General Studies

2011 Mongo Bendugu Agricultural Secondary School, Mongo Chiefdom. Sierra Leone.

2011 West African Senior School Certificate Examination (WASSCE.SL): General Studies

2016 Mongo Bendugu Agricultural Secondary School, Mongo Chiefdom. Sierra Leone.

CERTIFICATIONS AND BEST AWARDS.

2019 Diploma. Human Resources (HR) Training

2021 Gateway, Ireland Alison E-learning (Online Education).

2021 Diploma. English Education

2022 United States of America, World English Institute(WEI) E-learning

2022 Best Traders Certificate in Falaba District.

Radio Salone. Sierra Leone

2021 Teachers professional training projects certificate

PROFUTURO Teachers training.

LANGUAGE(S).

English Language, Mandingo, Krio, and Kuranko.

ACCOMPLISHMENTS

• Respond to over 100 to 200 customer inquiries every day

• Update and maintain company database to reflect current and accurate client records to more than
60 accounts

• Supervised a team of 50 staff members.

• Collaborated with a team of 25 in the development of the village savings and loan association
(VSLA) in Mongo Chiefdom

• Achieved results by completing, data entry operations for World Vision, Red Cross, MSF-Spain,
National Electoral Commission (NEC.SL), and World Food Programme (WFP) by creating results in
entrepreneurship (Selling mixed items) to my community people.

INTERESTS

Football, writing, reading, and listening to the news.

REFERENCE

Momoh Sieh MSF SPAIN Log Manager momohsieh86@gmail.com

Angel Tinoco MSF SPAIN Log Manager angeltinoco_ing@hotmail.com