Recruit, select and induct staff

Table of Contents
Task 1
Executive Summary

Introduction (50)
Recruitment, selection and induction process is an important part in an organisation. It is the
responsibility of the management team to check the number of staff required for their
organisation to satisfy their customers demand . In this report PAX Hotel is chosen to conduct
this study. This report sheds lights on the recruitment process of the applicant, selection process
and the suitable criteria for their applicants.
● Number of staff required: The organisation required 03 employees which are as
follows:
1. 1 Permanent employee for the post of receptionist.
2. 1 Casual employee for the post of Sales assistant.
3. 1 volunteer for the post of customer assistant.
● The employee structure:The employee structure of their employee is as:
1. Permanent employee: Receptionist welcomes the guest and assist them on the preparation
of their bills and their transaction.
2. Casual employee: Sales assistant increase the hotel publicity in the market and generate
the hotel sales.
3. Volunteers: Customer assistant helps the guest in the floor and take the feedback from the
guest.
● Process of application: The applicant can apply for the vacant post through email and
with the help of online job search portal that is Seek.
● Schedule the interview for the applicant: The panel interview requires to fill the vacant
post.
● Selection criteria for the post: The selection criteria is the applicant shortlisted
according to their educational qualification and experience. Additionally, applicants have
to undergo for the general english and mathematics assessment. Moreover, if the
applicants qualify both levels then the applicants send to the interview panel for their
final selection. The selection criteria for the various types of employees requires are as
follows:

Employee Type Assessment Criteria

Permanent employee Face to face and written assessment of

general aptitude.

Casual employee Face to face interview and written

assessment on business ethics.
 Volunteer Face to face interview and the applicant
draws the criteria how to manage the floor
guest.
Table 1: Employee type with their assessment criteria
(Source: Created by Author)

Job description Template

Job Title: Receptionist

Job Type: Full Time
Location: Melbourne Club Center
Supervisor/Manager: Receptionist report to the hotel manager.
Main Responsibilities and duties:
The key responsibilities of the receptionist is to welcome the guest, manage their billing part
and maintain the strong relationship with the guest.
Skills & Experience Profile
Qualification
The applicant must qualify the master degree in hospitality management with 70% marks.
Experience
The applicant must have 02+ years of hands on experience as a receptionist.
Skills
● Well versed with the latest technologies and has process strong sound in microsoft
office.
● The applicant must have excellent verbal and communication skills.
Performance Goals
● The candidate should be able to take the risk and achieve their goal in the stipulated
deadline.
● The receptionist must be deals confidently with the guest and assist the guest
everytime.
Table 2: Job description template for Receptionist
(Source: Created by Author)

Job description Template

Job Title: Sales assistant

Job Type: Part time
Location: Melbourne Club Center
Supervisor/Manager: Receptionist report to the sales manager.
Main Responsibilities and duties:
The key responsibilities of the sales assistant is to maximize the publicity of their hotel and
generate sales for the business.
Skills & Experience Profile
Qualification
The applicant must qualify the master degree in master of business administration in marketing
with 80% of the mark.
Experience
The applicant must have 03+ years of hands on experience as a sales assistant.
Skills
● The applicant must have excellent verbal and communication skills.
● The application should have the knowledge of marketing sales.
Performance Goals
● The applicant must have the ability to generate sales for the business.
● The sales assistant must be deals with the client for maximize the sales and have the
ability to take the risk to achieve their target.
Table 3: Job description template for Sales assistant
(Source: Created by Author)

Job description Template

Job Title: Customer assistant

Job Type: Casual
Location: Melbourne Club Center
Supervisor/Manager: Customer assistant report to the floor manager.
Main Responsibilities and duties:
The duties of the customer assistant is to support the guest in the floor and manage the seating
arrangement of their guest.
Skills & Experience Profile
Qualification
The applicant must qualify the bachelor degree in bachelor of business administration in
marketing with 70% of the mark.

Experience
The applicant must have 01+ years of experience as a customer assistance.
Skills
● The candidate must possess strong reproval and communication.
 ● The candidate should be aware about the managing techniques .
Performance Goals
● The applicant must have the ability to handle the guest and maintain the cordial
environment inside the floor.
● Applicant must be well dressed and groomed.
Table 3: Job description template for Customer assistant
(Source: Created by Author)

Job Advertisement Template

Business Name: PAX Hotel

Title: Receptionist, Sales Assistant, Customer Assistant.

Title Pay (In Month) Type of Expected Benefits of the

employment working hours job

Receptionist $6000 Permanent 30 hours per Fixed hours of

employment week working and in
house desk job.

Sales Assistant $5500 + Part time 30 hours per Attractive

Incentive employment week incentive and
able to know the
current market
taste and
recruitment.

Customer $3700 Volunteer 19 hours per Shifting

Assistant week working hours.

Short Description of your business

The PAX Hotel is one of the best hotels in Melbourne and secure 5 star rating from star rating
system. The hotel have luxury seating arrangement and the quality of food is awesome. The
management team of the hotel always concern about their guest. The PAX hotel is situated at
the best place of Melbourne and have the 24 X 7 transportation availability with specified
parking slot.
Description of the job/type of work
Details of the job are as follows for the desire post:
● Receptionist: Welcome the guest and manage their guest in billing and transaction.
● Sales assistant: Generate the hotel sales and make the publicity in the market.
● Customer assistant: Volunteer the customer seating arrangement and maintain the
 cordial environment.
Reporting person:
The candidate report to the respective manager are as follows:

Reporting Manager

Receptionist Hotel Manager

Sales assistant Sales Manager

Customer assistant Floor Manager

Title Skills required for qualification Experiences

the job

Receptionist Ability to welcome Bachelor degree in 02+

the guest and strong Hospitality
sound with the latest management
technologies

Sales Assistant Assistant must aware Master degree in 03+

about the current MBA marketing
market with fluency
in communication

Customer Assistant Ability to manage the Bachelor degree in 01+

floor and assist the BBA
guest to arrange the
seats.

Table 4: Job advertisement template

(Source: Created by Author)

How to apply
The desired candidate able to apply through direct login into PAX hotel career section.
Additionally, the candidate can apply through seek or any other online job search portal. The
candidate can able to submit their application till the last date of the current month.
Conclusion:
This can be concluded that it is the responsibility of the hotel management team to hire the best
suitable candidate for their business who have the ability to manage the guest and generate sales
in the market.The desired candidate must be able to meet the desired job description and the
skills to meet the business needs. Additionally, the candidate can apply through the online portal
as well through the hotel career website.
Assessment Task 2(500)
Introduction (50)
Selection is the process to fill the right candidate in the desired post. It is a process by which an
organisation can select the best candidate among all and who have all the desired skills and have
the ability to take the challenge. The desired candidate can meet the company recruitment and
needs. This study shed light on reviewing the candidate CV and select those who meet the
criteria of the organisation. The candidate must undergo for the interview panel and after
selecting the suitable applicant for the post.
Reviewing the applicant CV (100)
Reviewing the applicant CV I would like to focus on the following point which judge the
applicant potential which are as follows:
● Cover Page: I would check the presentation of the applicant cover page. Additionally,
the way the applicant can present their potential and weakness.
● Career Objective: Career objective is the part by which candidate can able to judge
about their target towards in future.
● Education Qualification: The candidate must meet the educational requirement which
states by the management. According to me I am not so much interest in the education
qualification of the application.
● Skills : I would like to depict on the applicant interest and innovative skills. Additionally,
I am also concentrate on the candidate hobbies.
Shortlisting the desired candidate (50)
I have shortlisted those candidates who are able to meet the educational qualification criteria.
Additionally, those candidates who present their CV and cover page in the sequence manner as
well. According to Aziz et al. (2017), career objective is the first step to judge the best applicant
because in career objective candidate shows their potential and future aspects. On the other hand,
I select those candidates who have innovation skills and achievements.
Interviewing the candidates (150)
I would like to conduct the face to face interview with the applicani so I am able to judge the
applicant's potential and skills. I would like to ask the following questions to the applicant which
are as follows:
HR: Your CV seems to be likable. Let me know something about yourself.
Interviewee: Thanks! I would like to introduce myself as a fresher eager to get acquainted with a
corporate culture. I have graduated with a masters in business administration and waiting to get
the best out of my degree.
HR: Suppose you are posted to high topographical cities, how you can manage your lifestyle and
habits as you are from metropolitan city.
Interviewee: Yes, all willingly I would efficiently love to join on such topography experiencing a
new lifestyle.
HR: Why would you like to join our business and let me know about your expectations.
Interviewee: I would certainly love to, however if my selection is approved. My expectation
would be the best as per industry standards.
Selecting the best suitable candidate among all (100)
I am selecting those applicants who are able to take instant decisions and apply their education
knowledge in the practical life. Additionally, according to me the applicant who have strong
passion of travelling. According to Wu et al. (2016), salary should not be the only motive of an
applicant. The applicant must be passionate about their work and ready to take new challenges in
their daily life as well.
Conclusion (50)
It is concluded that a desired candidate always focus on the work and always have the interest to
take challenge about their work. According to my point of view, the candidate who have the
passion of travelling can be the best suits because without proper travel a candidate never able to
achieve their targets and goals. It is the responsibility of the management team to select the best
best candidate from all the applicants and those who can easily answer all the interview
questions easily. I would like to select those candidates who are able to meet the deadline of their
respective works.
Assessment Task 3 (400)
Introduction (50)
Organisation always searching for the candidate who are able to meet the business target.
Checklist is the note reminder for those who are able to submit some documents in an
organisation. Applicant can check those checklists and bring the necessary documents for their
requirement. This study sheds light on the preparations of checklist and follows the organisation
rules for the organisation betterment.
Preparation of checklist for the selected candidate (200)
The selected candidates must follow the following checklist provided by the company to
maintain their joining process.
Documents required Checklist

● Duly filled the application form for the joining process

● Education documents till the last qualification

● Passport size for the identity card

● Relieving letter from the previous organisation

● Last 03 months salary slip

● Complete medical report

● Australian citizenship certificate

Employee Handbook (200)

Organisation have their own rules and regulations for their respective employees. In employee
handbook there are employee acceptance and confidentiality policies are present which are as
follows:
1. Employee acceptance letter: It is an acceptance letter from the company side that the
employee satisfy from the terms and conditions of the organisation and the pay a gesture
of the employee.
2. In an organisation every employee have to maintain the cordial environment in their
workplace.
3. There are some policies of an organisation which are prohibition of sexual of secual
harasment, harassment regarding reporting.
4. In the employee handbook there are specific column for employee attendance rules and
their daily working hours, numbers of holidays.
5. Every organisation have their own overtime policies and the rates which is described in
the employee handbook and the employer pay the employee according to the employee
handbook.
6. Employee handbook contains the employee insurance and benefits provided by the
organisation.
Conclusion (50)
It is concluded that in an organisation there are own rules and regulations which every employee
have to follow in their workplace. On the other hand, if the candidate is not passionate about
their work, they never give their best for the organisation growth.Additionally, a checklist plays
an important part in the new candidate joining because at the time of joining the applicant must
have to submit the required documents. Checklist helps the candidate to arrange all the
documents and submit it to the concerned department.
Assessment Task 4
31. All the applicant must be notified of the outcome because it helps the candidate to rectify
their fault and the weak areas. Additionally, candidate work on their weaker part and helps them
to crack the next round of interviews.
The unsuccessful candidate must focus on their communication skills and their analysis
power.On the other hand, Shahmohammadi (2015), mentioned that the applicant must be focused
on their weaker part and tries to implement the rejection as the success for their next step.
30. The three various different advertising media and the advantages and disadvantages are as
follows:

Types of Media Pros Cons

Advertisement

Radio Advertisement ● Radio advertisement ● This advertisement is

requires less amount only have voice.
of perks. Additionally, in bad
● In radio advertisement weather the listener
the user can increase cannot properly hear
or decrease the the radio.
frequency of the ● In radio advertisement
advertisement. the user need to adjust
the frequency.

Television Advertisement ● Television ● In television

advertisements always advertisement the user
attract their users have to spend extra
because of amount of perks.
digitalisation. ● There is no clarity is
● It also works on the the message of the
bad weather. television
advertisement.

Print Media Advertisement ● Prime media ● In this advertisement

advertising always user are not able to get
attracts user by means the information
of magazines. instantly.
● It engagement user to ● The quality of the
read the whole print is dull so the user
documents carefully. cannot able to read the
article of news
properly.
Table: Advertising media Pros and Cons
(Source: Created by author)
29. In today’s fast forwarding world, the job advertisement plays an important role. According to
Christensen and Haugen (2018), a job advertisement is the announcement for the organisation
vacant post. The aim of job advertisement is to notify the potential applicant about the job and
helps them to apply for the vacant post. Job advertisement increase the job sourcing visibility.
On the other hand, it helps the candidate to apply for their vacant in a less cost and effort.
28. Staffing needs is mainly controlled by the human resource management and the team leader.
Additionally, there are some issues which have to rectify by the human resource management
team to maintain the colloidal environment in the workplace. Human resources are the main
bodies who have control over their employee.
27. The police check is important for the job because it is the responsibility of the cop
department to know about the candidate background and their previous records.There are some
jobs which required proper police checks are as follows:
1. Government authorities position job
2. Gaming and Racing sectors jobs.
3. Driving jobs .
26. There are following jobs which requires working with children checks are as follows
1. Children Attender: The attender required child check because in the absence of their
parents the attender take care of their children.
2. Teacher: Teachers requires children check because teachers are the only person who can
spend lots of time with them.
3. Library Service Officer: They requires proper check because the library officers always
deals with the children and students.
25. The various documents required in the recruitment selection and induction process are as
follows:
1. Proper job description and the position description letter.
2. Personal details application forms
3. Employment contract details documents.
4. Previous company relieving letter and the resignation letter.
5. CV
6. Educational qualification documents.
24. The various roles in a large organisation required for the recruitment process and in induction
process are as follows:
1. Induction manager is responsible to conduct the training for the new joiner.
2. Human resource manager:It is the responsibility of the HRM to arrange the process and
conduct the induction session smoothly.
23. The applicant who successfully qualify their educational qualification and well known with
the latest technologies and already process the ongoing industrial training meet the criteria of an
apprentice.
The applicant who are still under training and learning the organisation outcomes and gather the
knowledge about their works meet the criteria of a traineeship.
The difference between apprenticeship and traineeship are as follows:
 Apprentice Traineeship

● It is a combination of classroom and ● Traineeship is the kind of learning

on the job training learning. which the organisation provide during
their training.

● The apprentice get paid from the ● In traineeship the employer is not
employer . supposed to pay the trainee.
Table: Differentiate between apprentice and Traineeship
(Source: Created by author)
22. Skill test: the Skill tests are the assignment which check the candidate ability in verbal and
communication. Skill sets helps applicant to prepare the candidate for the particular profile. In
skill test candidate have developed their initial stage and prepare them for the desired
position.The job role which requires skill test are as follows:
1. Operation related job: In operation jon the applicant must know how to solve the analytic
problem while in danger.
2. Information Technologies job
3. Manager related job.
21. Skill profile is the essential parts in summarise the skills, experience and
knowledge.According to Alahmadi and Qureshi (2015), manager generally use the skill profile to
perform their daily activities and manage their juniors in an organisation.
Skill profile must be implemented within an organisation where there are a number of people
working under a single head like manager, operation head.