BRENDA BERENICE
GONZÁLEZ GÓMEZ
CONTACT
Jacaranda trees #51, c.p 54954,
Tultitlan by Mariano Escobedo,
Edo. Mex.
5528229312
brengomez859@gmail.com
APTITUDES
 I work under pressure.
• Excellent customer service.
• Advice and resolution of doubts
• Telephone attention.
•Active listening.
• High level of office automation.
• Maintenance of cleanliness and
order in the work space.
•Customer orientation.
•Work for objectives.
1. Telephone executive - Coppel
S.A de C.V | Tlalnepantla de Baz
08/2020 – Current
PERFIL PROFESIONAL
Young professional with passion for his work and excellent organizational and planning skills. With ease
of adaptation to changing environments and clear goal orientation. I am a communicative and friendly
person, with a demonstrable track record in customer service and care.
EMPLOYMENT HISTORY
 Adequate and efficient use of the corporate tools available to attend to the
customer requests.
Advice to users, providing information and resolving doubts and incidents about
the different services of the company.
 Support by phone, chat and email to customers.
 Use of Salesforce to manage and perform assigned daily tasks
2. Floor salesperson - Restaurant “Huaraches de Rossy” | Atizapan of Zaragoza
11/2017 – 07/2020
• Preparation of the tables before the arrival of the clients and regular cleaning of the service area.
• Taking orders and coordinating with the team of waiters to ensure prompt service at the table.
• Answering telephone calls and reservation management.
• Collaboration with the kitchen staff to process the orders and serve more than 200 daily meals.
• Preparation of orders, updating of inventory and control of replenishment of products.
3. Saleswoman - ”Michelita” grocery store |Nicolás Romero 01/2016 – 09/2017
• Serve the customer and offer him the products he needs so that he feels satisfied with his
purchases.
• Creation of a pleasant and organized environment for the client.
• Specialized customer service with the aim of achieving more sales and more satisfied customers.
EDUCATIONAL HISTORY
• Management development (in process) – Coppel Ag College University.
• Land transport logistics (technical degree) – Fidel Velázquez University.
• Programming (technical degree) – College of Scientific and Technological Studies of the State of Mexico
CECYTEM.
• Office Package (basic) - School of Scientific and Technological Studies of the State of Mexico CECYTEM.
Languages: Spanish – native.
BRENDA BERENICE
GONZÁLEZ GÓMEZ