PHONE: +254729914561

LIZBETH MAKENA
EMAIL: lizbethmakena@gmail.com

PROFFESSIONAL PROFILE

Dual lingual customer service professional with a proven track record in the retail sector, combined with a
customer focused approach to business. With experience in customer facing roles for retail organizations. I
am able to provide an outstanding service withing any environment and deal with a broad range of
customer needs from initial enquiries through to sales, transactions and complaint handling. I am proven
in my ability to maintain the security, operational efficiency and cleanliness of high volume.

SKILLS

• Payment processing
• Complaint handling • Microsoft Office suite
• Attention to detail • Microsoft word
• Problem Solving • Inventory management

EXPERIENCE

ZUSARU HARDWARE : SOLE PROPRIETOR

outline

Acting as the main point of contact for clients has equipped me with the necessary knowledge
in the managerial and operational aspect of running and Maintaining an organization while
maintaining upmost levels of professionalism and adherence to strict procedures relating
client handling.

Key responsibilities

• Managing the front of the store’s reception area, maintaining cleanliness in line with all
the company guidelines.
• Handling and processing payments made by clients to the store
• Maintaining a detailed log of clients’ design and measurement.
 • Handling of customer complaints
• printing up invoices and keeping records of the materials entering or leaving the store.

EDUCATION

09/2018 Kenya school of Law

01/2012-08/2017 Graduate, Bachelors Degree in Laws

Catholic University of Eastern Africa

02/2008-01/2011 Certificate of Secondary Education,

Previous Blood,Kagwe–

Kiambu ,Kenya

01/2004-09/2006 Certificate of Primary Education,

Kiera Academy – Meru county

REFRENCES

DANSTAN OMARI

CATHOLIC UNIVERSITY OF EASTERN AFRICA,

P.O Box

0725333913

HOBBIES AND INTRESTS

• Travelling
• Reading
• Social media