CURRICULUM VITAE

PERSONAL DETAILS

FULL NAME: JUDITH MFUNDA KISITE

GENDER: FEMALE

MARITAL STATUS: SINGLE

NATIONALITY:: TANZANIAN

LANGUAGES: ENGLISH, SWAHILI

TEL NO: 255655363921

EMAIL: judith.mfunda16@gmail.com

PERSONAL PROFILE

I’m highly organized, focused and results- driven with certification in Human resource management ,
Highly skilled in managing operational duties of Human Resources and propelling teams towards success.
I am seeking a position in an Organization so as I can share my experience, expertise, and skills in
contributing to the continued success of your widely respected company.

EDUCATION BACKGROUND

2013 – 2015 Diploma in Human Resources Management at Tanzania Institute of

Accountancy (TIA).

2011 - 2012 Certificate of Librarianship at School of Library archives and

documentation studies (SLADS).

2009 – 2010 Certificate of Basic Computer Application at Eagle wings training

college..

2005 – 2009 Ordinary level of Secondary Education at Dar es Salaam secondary

school, Tanzania

1998 – 2004 Primary education at Montfort Primary School, Tanzania.

EXPERIENCE

2015 – 2017. ISON

POSITION: Customer care representative

RESPONSIBILITIES:
 • Attending to all inbound calls by answering all customer enquiries
• Escalating customer’s complaints to the concerned departments.
• Initiate customer’s transactions.
• Compile reports on overall customer satisfaction.
• Up selling services and products.
• Handle product recalls
• Work with customer service management to ensure proper customer
service is being delivered

2017 – To date PCCI

POSITION: Digital Care (Social Media Agent)

RESPONSIBILITIES:

• Attending to all inbound calls by answering all customer enquiries

• Escalating customer’s complaints to the concerned departments.
• Initiate customer’s transactions.
• Compile reports on overall customer satisfaction.
• Up selling services and products.
• Handle product recalls
• Work with customer service management to ensure proper customer
service is being delivered.

SKILLS

§ Superior leadership skills

§ Innovative problem solving abilities
§ Excellent team building abilities
§ Exemplary written and spoken communication skills

Computer Literacy

§ Regular PC and internet user, confident in ability to grasp new skills.

§ Literate in Computer Applications.
§ Microsoft Office. (Ms. Word, Ms. Excel, Ms. Power Point).

INTEREST

§ Sports: swimming, dancing.

§ I enjoy hiking. Aerobic.
§ Travel.
§ Others: Spanish films, modern literature.
REFEREES

1. Neema Sakanga

Supervisor Tigo -Ison BPO

Mobile no: +255 655 777 139/0712 549 111

Email: Neema.Sakanga@isonbpo.com

Dar es Salaam

2. Moshi Ngwele

Supervisor Tigo-Ison BPO

Mobile no: +255 714 443 144

Email: Moshi.Ngwele@isonbpo.com

Dar Es Salaam

3 Jombo Mkono

Call Centre Manager-/Tigo -Ison BPO

Mobile: +255 658 777 124

Email: Jombo.mkono@isonbpo.com

Dar Es Salaam