Mark Jennyson Tabalin

Social Media Manager

Executive Assistant
Property Management (Real-Estate)
Profile Summary:
Front-of-the-house representative with over 12 years of experience in customer service, telephone,
and face-to-face. Possesses a college degree and knowledge of Microsoft Office, Canva, and Google.
Great ability to promote excellent quality good customer service, cleanliness, and excellent
communication skills.

A Customer Service expert who is committed to dealing with inquiries, complaints, and other
concerns about a specific business. Quick resolution and satisfaction to customers by building
relationships. Strong leadership abilities and the ability to assist others in need with excellent
communication skills in an innovative work environment.

Skills:
● Ability to Multitask and Excellent time management
● Well-developed organizational skills Attention to details
● Professional discretion and great verbal and written communication skills. Deadline Adherence
● Works Independently
● Self-Motivated, Flexible, and Adaptable in Planning and Coordination
● Good Telephone Etiquette

Work Experience:
Virtual Assistant

Executive Virtual Assistant & Social Media Manager

May 4, 2020 - Present

Responsibilities:
● I am responsible for developing strategies, creating and overseeing social campaigns, and
producing content for our social media channels or platforms, which include Instagram,
TikTok, Twitter, Pinterest, and Facebook.
● Social Media engager, replying to DM’s, comments, tweets, or queries.
● Create scheduled content, publish content to all social media platforms,

● Timekeeping, checking voicemails and keeping accounts up-to-date, setting appointments,

making phone calls, making travel arrangements, and managing email accounts
 ● Assist with booking management and customer support. Ensure proactive communication,
ensuring that the listing scheduling is accurate and guests have a smooth check-in and
check-out.
● Facilitate the home admin website, manage Airbnb listings, prepare the welcome template
for pre-check-in, and check-out reminders, and above all,l answer guest inquiries.
● Prepare a month-end report that includes the total projected sale earnings, net profit
income, occupancy rate, average nightly rate, expenses, and utilities.
● Familiar with Canva, Microsoft Office, Adobe, Excel, iMovie, and Adobe Photoshop.

Technologies used: Canva, Microsoft Office, Adobe, Excel, iMovie, and Adobe Photoshop.

Reason for leaving:

● Client end her subscription due to low funds and an unstable account.

Receptionist – Singapore

Bread Street Kitchen by Gordon Ramsay

(April 2018 - February 2020)

Job responsibilities:
● Responsible for greeting guests at the door, and answering customers’ inquiries and
reservations.
● Present the guest menu in a friendly, professional manner.
● Process customer orders, generate bills, and help do an inventory before and after work
duties.
● Provide excellent qualitative services to guests and customers.
● Requires great leadership skills, ability to multitask, and excellent skills.
● Calculate payments, and total transactions, and receive payment by cash, credit cards, and
vouchers.
● Interact with management and co-workers in ensuring the best service to customers and
guests

Technologies used: MS Office Application.

Flight Attendant

November 2015 - November 2017

Jetstar Asia Singapore

Responsibilities:
● Primarily to provide for the safety and welfare of the passenger.
● We sell duty-free, food, and beverages on board and pursue sales targets.
● Crews are there to reassure passenger’s safety in case of an emergency, such as cabin fires
and first aid situations
● We ensure that at the end of the flight; passengers disembark the aircraft safely.
● Complete paperwork, including flight reports and sales.
● We ensure that we provide excellent customer service at all times.

● Reason for leaving: Contract Completed

Airport Representative

Changi Airport Singapore

April 2014 – October 2015

Recruiting Manager (Collaboration)

Responsibilities:
● Primarily to provide the Changi Experience performing counter and roving operations.
● Counter Duties (answering all types of inquiries, WIFI passwords, wayfinding, and Lost
and found)
● Rovers with iPads while moving around the airport terminals, reaching out to passengers.
● Requires good communication and interpersonal skills to interact with passengers and
make friendly depositions with warm smiles.
● Able to work in a fast-paced and challenging environment.
● We also ensure to help passengers and the public by checking and administering first aid
if needed.

Reason for leaving: Completed collaboration agreement

Education:

University of Mindanao
BS - Hotel and Restaurant Management
2007-2011

Previously used tools & apps:

● Microsoft Outlook Skype
● Microsoft Office Microsoft Teams
● Google Drive LinkedIn
● Microsoft Excel PowerPoint
● Gmail Google Suite
● Google Drive Facebook
● Google Sheets Microsoft Word
● Canva
● Calendly Adobe Photoshop
● Adobe Express