Kriti Taneja

Contact: +1 250-879-4036
E-Mail: krititaneja23@gmail.com

Profile Summary
● Skilled at analyzing and understanding business requirements and customer-value

● Combination of academic expertise and leadership qualities inherent in the working style resulting into the
recognition of the team at various occasions
● Result-oriented, quick learner with good communication skills.

● Completed Chinese/mandarin language certification from Nanchang University, China.

● Completed Advance Diploma Course in Chinese/Mandarin from Bharatiya Vidya Bhavan, Mandi House, Delhi.

● Part Time Mandarin Trainer at International Lingua Institute, Noida

Academic Details

● Graduation from Guru Nanak Dev university in 2016

● 12thfrom CBSE Board, Delhi in 2013

● 10thfrom CBSE Board ,Delhi in 2011

Organizational Experience

Lang’s Ventures (R2 gaming), Kamloops as a Project Coordinator. Sep’22- till now

 Assist in managing assigned projects, ensuring effective teamwork and communication, high standards of
work quality and organizational performance and continuous learning.
 Represents the client at site meetings and on various technical committees including staff and stakeholders;
attends project related community consultation meetings as required.
 Communication with all relevant parties such as contractors, technicians, staff, customers via email and
phone.
 Exhibits polite and professional communication via phone and e-mail.
 Supporting all other departments and working closely in order to execute and manage project efficiently.
 Work order creations and management using Service Max software.
 Providing weekly internal updates and as requested regarding project and work status.
 Working with all other departments and managers in order to achieve project and work success.
 Communicating plans, actions, risks, and issues with key stakeholders.
 Assist in solving any issues that may come up during the projects.
 Analyzing project data and producing progress reports.
 Assisting in scheduling technicians work orders with customers.

Accenture, Bangalore as a Quality Analyst (Mandarin Language). Feb’21- Aug'22

● Gather and track individuals and team progress using a quality tracking data management system.

● Manage and organize call sessions for Incident managers, working on Microsoft project.

● Extract reports and conduct quality analysis session of data for review on monthly basis.

● Coordinate and facilitate calibration call sessions with global QA team.

 ● Track major incident management process and ensure adherence of the process and escalation
requirements within the various support and delivery areas.
● Conduct enablement session for new hires (Incident Managers).

● Assess quality of Critsit cases (Critical cases) based on defined KPI metrics.

Samsung, Noida as a Mandarin Language Expert March 2020 – Feb’21

● Working with Samsung partners/counter parts from china on mobile development domain.

● Working with business managers as Chinese Language Professional and work as a bridge between Indian and
Chinese.

Amazon, Bangalore as a Chinese/Mandarin Language Expert in Service desk August 2018-August’19

● Taking complete ownership for a portfolio of accounts- Standard and High –Value advertisers, to help them
with Amazon advertising tools for UK, US, Canada and China marketplaces
● Reviewing and optimizing every account in the portfolio in complete detail to understand the current level of
performance with ad spends and revenue.
● Leading Kickoff calls with advertisers and Account Executives to drive discussions using a preset agenda, as
and when necessary and understand their advertising goals and expectations from the program.
● Analyzing account performance against key metrics to identify, recommend and implement optimization
solutions to increase efficiency and meet clients’ KPIs like impressions, clicks, CTR, CPC, Conversions,
Advertising cost of spend (ACOS) and Return on Ad spend (ROAS).
● Analyzing data trends by gathering account, campaign and industry level information and creating keywords
lists, bids, and budget suggestions.

ADOBE, Noida as a Mandarin Language Expert (contractual job) August’17-June’18

Roles:

● Assisting new resellers in China region with onboarding issues, and existing resellers with renewals and with other
account related issues.
● Providing phone, chat and email support to Adobe authorized partners in APAC region.

● Assisting resellers with change of reseller and change of admin requests.

● Monitoring/handling escalations.

● Assisting resellers with their account renewals, specializations, and Up-Level requests.

Dell International Services, Noida as a Mandarin Language Expert (contractual job) August’16-
August’17

Roles:
● Translating the technical data in Mandarin (Chinese Language)

● Collating all the data and uploading the same on the Answerflow by Oracle

● Imparting Oracle SL support

● Detecting the errors pertaining to the language in various paper work, documents and files

● Checking & maintaining the quality of work done by team

IT Skills
● Microsoft word.

● Microsoft Excel.

● Microsoft PowerPoint.

● Outlook

Internship

Organization: VIKASHEEL (NGO)

Duration: Dec’15-Mar’16
Description: Internship aimed at spreading awareness amongst people regarding various social issues.
Drives, campaigns, and workshops were conducted addressing the same.
Role: Conducted workshops on behalf of the organization

Personal Details
Date of Birth: October 16, 1995
Address: 777, Stansfield Road, Westsyde, Kamloops, British Columbia- V2B 0G2
Languages Known: Hindi, English, Punjabi and Chinese/Mandarin