Gopalakrishnan. P.

A
gopalakrishnanpa1985@gmail.com
Mobile: +91 9884873612
Support Analyst
OBJECTIVE

To be an essential team member in the HMS implementation and support domain, wherein I can share the acquired knowledge
and gain new expertise. Also, would like to be associated with an organization where opportunities to learn and grow are
encouraged.

CAREER OVERVIEW

Years in Oracle and HMS products Adhering to delivery plan Error-free

implementation rollouts

● Implementation Engineer and Techno-Functional Consultant in Hotel management software product with extensive
knowledge and experience in handling global clients.
● Ensured to adhere to the project delivery plan with quality and received client appreciations for the same.
● Proven proactive techie with fast track record of process mapping and roll outs within much agreed timelines.
● Excellent understanding of QA, QC Process and internal audit activities.
● Travelled for Implementation support in Hotel management system
● Strong analytical and problem-solving skills with attention to details. Proven ability to meet aggressive schedules.
● Established history of achieving goals through process mapping, insightful listening, working as a problem solver, and an
active team member.
● Self-motivated, self-driven with good communication and interpersonal skills.

CORE COMPETENCIES

● Strong experience in Software Implementation and Technical support.

● Actively involved in daily Scrum meetings and backlog refining sessions.
● Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support
functional specifications.
● Possess strong customer service and organizational skills, which increased customer satisfaction and realized 100%
on-time delivery of assigned projects.
● Gained knowledge in Help Desk in Oracle Product and its functionalities in India and Australia & newzland customers.
● Integrated Hotel Management software with Oracle data Hotel management software for Personal Data and Time
Management.
OTHER SKILLS

● Knowledge in database concepts, SQL queries.

● Testing of web and windows based applications
● Handling clients calls related to Bug Triage
● Discovering, verifying, documenting, and tracking Software defects.
● Identifying / troubleshooting bugs and assisting developers in ensuring better quality of the final deliverables.

CAREER SNAPSHOT

ORACLE INDIA PVT LIMITED

SUPPORT ANALYST AUG 2015 – FEB 2020

As a Senior Support Executive in HMS Domain, my prime responsibility is to provide full cycle of HMS solution for SME APAC
region, North-Indian clients.

Roles and Responsibilities

● Significant contributor in the discussions and debate requirements with Senior stakeholders at Customer
● Articulating the requirements and help enable the Support teams to deliver on time
● Conducting and participating in iterative meetings with the client to provide customization related inputs and clarifications
● Paying onsite client visits on need basis for GAP analysis and solution
● Understanding & documenting clients’ requirements and mapping the same to the application
● Working with Project Managers to draw up project Implementation Plans
● Driving weekly meetings and status calls with clients and internal stakeholders on the progress of the project
● Troubleshooting the issues in every stage and performing the unit testing
● Helping the clients by performing error-free
● Analyzing & validating the data, ensuring accurate output and the project goes LIVE within the agreed timelines
● Responsible for imparting End User Training to our clients (either remotely or in person) on the Adrenalin software and
working with the client to implement the HMS Solutions
● Assisting clients in providing adequate training and resolving the end user queries post implementation
● Supporting the clients’ post initial Go-Live stages on the usages and generating customized reports
INTERGRATED DATA SYSTEM

TECHNICAL SUPPORT ASSOCIATE APRIL 2013 – NOV

2014
As a Technical Support Associate in Hotelk management software Domain, my prime responsibility was to provide end user
support for internal employees all over the country.

Roles and Responsibilities

● Implementing and Supporting HMS (Hotel Management System) modules.
● Providing training for the customer’s end users Prioritizing client’s problems, troubleshoot issues
● Understanding the complete user flow of the application & provide support to the end users.
● Maintaining employee payroll information.
● Generating data reports through back end.
● Testing the product and raising tickets for the issues and new requirement with FSD.
● Administrating biometric and attendance interface with data server.
FOURTH DIMENSION SOFTWARE SYSTEMS INDIA (P) LTD

PRODUCT CONSULTANT APR 2011 –APR

2013
As a HMS Product consultant, my prime responsibility was to provide solution for South region clients with respect to their
business needs and fit in the functionality of the product.

Roles and Responsibilities

● Implementing and Supporting HMS (Hotel Management System) modules.
● Providing training for the customer’s end users.
● Prioritizing client’s problems, troubleshoot issues, and providing RCA.

EDUCATION

● B. Tech (computer science ) with 66% from Tj Instuite of technology Anna University (2008)
● Diploma in computer science with 74% from Dote Anna University

PERSONAL DOSSIER

Date of Birth : 20-02-1985

Age : 35 years
Gender : Male
Nationality : Indian
Marital Status : Single
Languages Known : Tamil, English (read, write & speak)
Hobbies : Sports, listening music

Location: Chennai ___________________

Date: Gopalakrishnan P.A