Swati Satpathy

Phone_no : 8147836135
Email_id : swatisatpathy46@gmail.com

CAREER OBJECTIVE

Quest to work in a professional atmosphere, which will help me to impart knowledge about the latest
technologies in the world of information by virtue of my sincerity and dedication. To be a part of a vibrant team
where my potentials can be exploited to the maximum. I intend to contribute positively towards the growth and
prosperity of the company.

PROFESSIONAL SUMMARY

 3+ years of experience on SQL and UNIX platform specifically in Application/ Production Support
environment, as well as good understanding of ITIL processes.
 Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
 Provides out of hours support when and where required e.g. change/release management.
 To investigate and resolve problems associated with the applications in a timely and customer/business focused
manner and resolve tickets within SLA.
 A genuine willingness to work in a role where the operation of availability & time-critical systems is routine.
 Own the detailed root cause analysis of any production incident, followed by resolution directly or via coordination of
other teams and/or third-party vendors.
 Maintain the excellent levels of the customer service to internal and external clients ensure the timely resolution of the
production incidents and escalation to the Development team for application fixes.
 Develop an understanding of the capacity and performance characteristic of the application supported. Proactive
management of the applications to avoid incidents is required.
 Constantly focus on improvements including automation of the manual processes and implementation of the proactive
monitoring tools.
 Maintain strong working relationships with internal and external clients, IT development and support teams, IT
infrastructure teams.
 Self starter, ability to maintain and prioritize tasks independently.
 Providing knowledge transfer (KT) to new members.
 Monitoring the Batch Jobs by using Autosys.
 Providing support to client on 24/7 basis.
 Extensively worked in production support like resolving the issues, file transferring, scheduling and monitoring the
jobs.

TECHNICAL SKILL

Domain : Banking & Finance service Insurance

Databases : Oracle 10g,11g (SQL)
Scheduling Tools : Autosys
Incident Tools : Service Now
Software Tools : SQL developer, SQL*plus, Putty, WinSCP
Operating Systems : Unix/Linux, Windows
 WORK EXPERIENCE

 Currently associated with “Capgemini Technology Services India Limited” as an Application Support Engineer at
Bangalore location from Aug 2017 to till date. .Around 3+ year of experience in Application Development,
Production Maintenance using Oracle (SQL-11g).

PROJECT DESCRIPTIONS

Project : 1

PROJECT TITLE : UBS (UNIVERSAL BANKING SOLUTIONS)

Client : Credit Suisse

Environment : SQL, UNIX
Team size : 07
Duration : Jan 2019 to till date

PROJECT DESCRIPTION

➢ Universal Banking Solutions is a retail banking system.

➢ It’s a three tier and much advanced database referential system.
➢ The purpose of this system is to provide interface for branch user to do their day to activity.
➢ This application has been design for fully automation of banking information system.
➢ This application mainly deals with managing Accounts, reports, users, Letter of credit, Bills and collection, Loans and
deposit, Fixed deposit, Fund transfer etc. .
➢ UBS basically comprises of three part, the three modules are FCR (Flexcube Retail), FCC (Flexcube Corporate) and
FCGL (Flexcube General Ledger).
➢ FCC is part that handles the corporate modules of UBS, FCR handles the retail part of UBS and FCGL handles the
general ledger updates and the one consolidated balance sheet for flexcube corporate which is used by finance
department.

ROLES & RESPONSIBILITIES

▪ Receive application issues from L1, users, operational centers through ticketing system as well as mails and phone
calls.
▪ Perform day-to-day operations including health checks and maintenance activities in support of the application.
▪ Monitor ticket queues, including tickets generated from alarms (automated).
▪ Monitor & resolve all the tickets in our queue and resolve them as per SLA.
▪ Involved in Cab (change advisory board) calls/ Incident management calls.
▪ Initiate the bridge call and attend outage calls, during the outage.
▪ Fixing the issues by running sql queries and shell scripts to keep Payment Flow running without any interruption.
▪ An Active member of release management team and performs application restart, script deployment as part of the
release process.
▪ Communicating with clients/end users towards the issue resolution.
▪ Performing weekend health check up to run the support process smoothly.
▪ Monitoring file processing and daily running jobs (Autosys, ITRS and Emails).
▪ Documenting all the resolutions of the repetitive issues and updating Run Book.
▪ Managing shift transitions.

Project : 2

PROJECT TITLE : CBS (CORE BANKING SOLUTIONS)

Client : Dresdner Bank

 Duration : Aug 17 to Dec 2018
Technology : Sun Solaris, Oracle11g, Unix, Autosys
Team Size : 11

PROJECT DESCRIPTION

Core Banking Solution offers services to Dresdner Bank of Germany. Employee welfare and others (limited
offer) for money generation. These organizations deal in large volume of securities and have large number
transactions. The system has an interface for easy to use of daily transaction. This project has been design for fully
automation of banking information system. This project mainly deals with managing the types of account such as
saving account, current account and recurring deposits. Tasks involved in this project are opening the user accounts,
recording the account holders transactions, modify the user records and generating reports. This project having three
modules Transaction module, Reports module and Bank master module.

ROLES & RESPONSIBILITIES

• Responsible for day to day activities like tracking customer issues and resolve them as per SLA.
• Analysis the issue and execute SQL and UNIX command as per the requirement.
• Monitoring the batch run through Autosys and co-ordinate with Autosys team.
• Running the script as per the requirement.
• Escalating the issues to the higher level support teams for further assistance if needed.
• Frequently evolving in incident and prepare Incident report as per SLA.
• Changing and editing the reports as per the user request.
• Frequently evolving in answering in outage call.
• Check the log files and release the space if the mount point is running out of memory space.
• Involve in all type of change and release activity and co-ordinate with other team to apply the patch.
• Involved in sanity checking.
• Providing database table dumps to development team.
• Interacting with Consultants and Clients.
• Update run book, Raising CR, follow-up for approvals.
• Application health check on daily basis before & after the business hour.

MY ACADEMICS

 Completed Post Graduation (MCA) from Silicon Institute of Technology with CGPA of 8.23 under BPUT,(Biju
Pattanaik University and Technology) Odisha in the year of 2013 .

 Completed Master of Technology (M.Tech) in Computer Science discipline with 77% from Utkal University,
Odisha in the year of 2016 .

DECLARATION

I do here by declare that all the particulars mentioned above are true to the best of my knowledge and belief.

Date :
Place : Swati Satpathy