Professional Documents
Culture Documents
PROFILE
● Progressive and hands-on knowledge in design and delivery of software solutions and services
● Team player with end-to-end product lifecycle management experience
● Skilled communicator with excellent working relationship with internal and external stakeholders
● Experienced in handling complex projects and delivering quality solutions in USA, EMEA and APAC
regions
SKILLS
Product Lifecycle Management Agile /Scrum Framework Use-Case Development
Solution Demonstration Product Documentation User Journey Design
INTERESTS
Product Engineering Program Management Systems Thinking
Product Implementation User Experience Design Market Research
PROFESSIONAL EXPERIENCE
Ideas2IT Technology Services Limited, Chennai Feb 2022 – Present
Ideas2IT Technology Services Limited, headquartered in Chennai, India, is a custom software development
company that crafts innovative products and services using emerging technologies.
Agilysys Technologies India Private Limited, Chennai Aug 2019 – Jan 2022
Agilysys Inc., headquartered in Alpharetta, USA, is a developer and marketer of proprietary enterprise
software and other products for the hospitality industry. The company specializes in point of sale, property
management, inventory and procurement, document management, workforce management, and mobile and
wireless products.
Business Analysis
● Analyzed business requirements and created user stories for enterprise-level products
● Developed wireframes for product features and performed design walkthroughs
● Documented user and functional requirements for sign-off from stakeholders
● Developed process model, flow diagram, and data dictionaries
● Collected prototype and finished product feedback for functionality, usability and performance
aspects
Project Management
● Involved in project planning and release management
● Developed customer journeys and identified pain points from business
● Involved in creation/review of release/handover documents- release notes and user manual
● Coordinated user acceptance testing for deliverables and collected feedback from focus groups
● Reviewed all project collaterals from ideation to release stage
Customer Engagement
● Front-ended critical customer engagements and facilitated product implementation
● Led discussions with business groups for gathering and prioritization of business needs
● Conducted one-on-one interviews, requirements workshops and surveys with business users
● Participated in product showcase and feedback collection on prospective business opportunities
● Documented VoC and created feedback channels for funneling into product development
Scrum Management
TOOLS
ACADEMIC PROFILE