Achan Trinity,
achantrinity12@gmail.com,
+256784535399,
Kampala, Uganda.
Utopia Agro Industries,
Nasser Road,
Kampala, Uganda.
Dear Sir/Madam,
Subject:Administrator/Receptionist Position Cover Letter
Having learnt from a friend that there is a need for an Administrator/Reception position at Utopia Agro
Industries Limited, I would therefore wish to express my strong interest in this position.
With a proven track record of success in Reception and Administrative roles, I am excited to contribute
positively to your team and one of my key strengths is excellent customer service, efficient office
management and a friendly demeanor. I am confident in my ability to make a significant contribution to
your team.
In my previous role as an Administrative/Front Desk Officer at Reach a Hand Uganda, I successfully
managed the front desk and administrative tasks, ensuring a smooth and welcoming experience for
visitors, staff and clients, My proficiency in handling daily office operations,maintaining a clean and
organized workspace has helped streamline the workflow and enhance the overall image of the
organization.
Particularly, I am drawn to Utopia Agro Industries Limited because of its commitment to excellence and
dedication to employee development. I am eager to contribute to Utopia’s continued success.
Thank you for considering my application. I look forward to the possibility of contributing to your team.
Sincerely,
Trinity Achan
+256784535399
achantrinity12@gmail.com
Trinity Achan
Email: achantrinity12@gmail.com
Contact: +256784535399
Location: Ntinda, Kampala Uganda
Linkedin: Achan Trinity
Personal Profile.
Trinity is a highly driven individual with proficiency in financial analysis, data
management, Human Resource and administrative work. She is a graduate with a
diploma in journalism and mass communication.
She is committed to institutional excellence through advancing innovation, quick
problem solving and data management, delivered through excellent leadership,
Interpersonal, communication, organizational, and negotiating abilities.
Experience
Position ; Administrative Officer - April 2021- April 2023 (2 years)
Reach A Hand Uganda.
Key Roles:
● Managing administrative and Human Resource operations by improving organizational
efficiency.
● Adopting at developing and implementing office policies and coordinating meetings,
● Human resource management with in the operations department; supervising a team of
5 administrative staff
● Supplies and records management including fuel liquidation management
● Storage and inventory management
● Client reception, service and client relations
● I have a proven track record of enhancing productivity and streamlining processes,
seeking to leverage my expertise to contribute to a dynamic organization’s success.
Professional Experience Gained
● Highly organized and detail-oriented Administrative officer with over 2 years of
experience and a proven track record of managing administrative tasks, optimizing office
operations, and ensuring organizational efficiency.
● Excellent communication skills, both written and verbal, with the ability to maintain a
courteous and professional demeanor.
● Proficient in using office equipment, including multi-line phone systems and computer
software like Microsoft Word, Excel, Powerpoint etc.
● Monitoring of office supplies, preparing purchase orders, and managing vendor
relationships to optimize cost savings.
● Strong problem-solving abilities, with a focus on resolving inquiries and issues promptly.
● Committed to maintaining a clean and welcoming reception area.
● Handle confidential information and sensitive documents with utmost discretion and
professionalism.
● Act as a point of contact between management, staff, clients and external partners.
● Prepare reports, presentations, staff timesheets and correspondence, ensuring accuracy
and timeliness.
Roles and Responsibilities
Customer Relations
● Answer questions and address complaints from clients to the respective persons
● Answer all incoming calls and redirect them or keep messages
● Check, sort and forward emails.
Supplies Management
● Monitor office supplies and place orders when necessary
● Monitor office expenses and costs
● Undertake other duties as assigned (travel arrangements, Managing schedules, etc.
● Maintain Office petty cash and make sure all the money is accounted for
● Tracks procurement requests form suppliers and makes sure items are received on time
Records Management
● Keep RaHU information private
● Filing of Rahu entries and in-house disbursal
● Keep updated records and files
Human Resource Management within the Operations Department
● Provide line management leadership, support, mentorship and evaluation of staff under
my supervision including senior drivers, drivers, Hospitality Assistants, interns, office
assistants and volunteers
● Preparing staff timesheets for the different projects
● Process travel arrangements for our staff and executives
Fuel Liquidation Management
● Approval of fuel liquidation reconciliation for the Rahu fuel cards
Stores Management and Inventory
● Maintain stock cards and prepare monthly inventory and accountability reports
● In charge of receipts, safe storage and issuance of stationery and all consumables
● Ensure that goods and services are delivered to the right users within a reasonable time
frame and keep accurate records of distributed goods
● Petty cash handling
La-Patisserie Express –September 2020/February 2021
Barrister, Cashier, and Receptionist
As a barrister, Cashier, and Receptionist at La patisserie express, my main responsibility was to
provide exceptional services to the clients and handle money. This involved welcoming clients,
taking orders, taking them through the menu for those who needed guidance, and of course
making them the best coffee or any other desired drink available. I was responsible for
managing customer complaints, resolving issues and building positive relationships with our
clients, and also ensuring seamless and enjoyable experiences for clients while at our coffee
shop. I would also prepare accountability reports every end of the business day to ensure we
have enough stock for the next day.
Skills
● Marketing
● Communication Skills
● Leadership Skills
● Client Management
● Time Management
● Problem Solving
● Report Writing
● Computer skills (Microsoft Word, Excel, etc.)
● Cash Management
Peer Educator -January 2019- January 2020
Reach A Hand Uganda
This is a one-year mentorship and voluntary program through which youth are trained, mentored
and empowered to become advocates, change-makers and leaders in the field SRHR. It is a
one-month training of young people followed by a 1 year fellowship program.
Skills
● Communication Skills
● Leadership Skills
● Community Engagement
● Report Writing
● Data Collection
● Networking Skills
● Computer Skills (Microsoft Word, Excel, PowerPoint)
Workshops Attended
● The Girls Forum International under PLAN INTERNATIONAL on creating cities that is
free from all forms of gender based violence and girls safety walk on 18th April 2018.
● International Organization for Migration (IOM) on improving youth livelihood in slum
areas of Kampala at Imperial Royale Hotel Kampala.
Education Levels
● Bachelors in journalism and Mass Communication Cavendish University- Kampala 2023
to date
● Diploma in Journalism and Mass Communication YMCA Comprehensive Institute -
Kampala
2018-2020
● Certificate in Journalism and Mass Communication YMCA Comprehensive Institute
–Kampala
2016-2017
Gulu High School
● Uganda Certificate Of Education 2012-2015
Nakivubo Primary School
● Universal Primary Education 2005-2011
Languages Spoken
● English (very fluent in both written and spoken)
● Luo
● Luganda
● Nubian
Professional Reference
Catherine Cassidy Alwenyi
Director, Fund Africa
Contact: +256700551037/ +256773002801
Email: catherinecassidy06@gmail.com
Charity Kiwumulo
Learning and Documentation Officer, Light For The World International
Contact: +256750635082
Email: charitykiwumulo@gmail.com
Brian Nsubuga
Senior Finance Officer, Reach A Hand Uganda
Contact: +256703070348
Email: briannsubuga75@gmail.com
