RESUME

CAREER OBJECTIVE
NAME: Knowledgeable and dedicated customer service professional offering 3.0
Meda Srinivas Mouli years of experience. Passionate about delivering superior interactions with
customers by hearing issues, requirements and requests to provide first-
Mobile No: class solutions. Willing to work in a motivated team involved in a
challenging role utilizing skills and creativity to the best of abilities and
+91 8977377009
strengthen the knowledge base.
Email id:
WORK EXPERIENCE
Concentrix- December, 2017- April, 2019
moulisri143@gmail.com Customer Service Executive –
 Axis Bank- Disputes, Charge Backs, Cheque Bounce Quires, NRI
Current Address:
33-29-9/2, Account and Deals with Credit Cards.
allipuram,
Visakhapatnam,
 HDFC Life Insurance- Policy Premium, Term information and Policy
Andhra Prade sh, 530004 Maturity details and Customer back ground verification, Web Chat.

 UBER - Escalations, Cancellation Charges, Rating, Driver verification

and security.
Teleperformance – August, 2019 to February,2022
 Flipkart - My role is to Serves customers by providing product and
service information and resolving product and service problems.
 Attracts potential customers by answering product and service questions and suggesting
information about other products and services.
 open customer accounts by recording accounting information system.

SKILLS

Customer service | Dispute resolution Account reviews | Risk

Management | Fraud Analysis | Coaching and mentoring | Reporting and
analysis Company policy adherence | Team building | Dedication |
Maintain company balance sheets |

WORK HISTORY
❖ Handled 1st stage MasterCard disputes and fraud charge backs.
❖ Assisted customers by answering questions, responding to inquiries
and handling requests within the set timelines.
❖ Monitored disputed transactions for possible fraudulent activity and
provided appropriate solutions.
❖ Evaluated customer information to explore issues, develop potential
solutions and maintain high-quality service.
❖ Offered friendly and efficient service to all customers, handled
challenging situations with ease.
❖ Reported critical customer issues to supervisor immediately to avoid
escalations. Adhered to company policies and scripts to consistently
achieve call-time and quality standards.
❖ I was cross trained into other process while there are high volumes.
AWARDS | ACHIEVEMENTS
❖ Received CSAT’s – Customer Ratings
❖ Received appreciation towards quality of work

SKILLS

Professional telephone demeanor | Customer service | Email process |

Handling Escalations | Billing, Invoice, Subscriptions | Reporting and
analysis Company policy adherence | Team building | Dedication | AUTO
CAD | Company Invoice | html | css |

WORK HISTORY
❖ Handled Severity cases, escalations
❖ Cost analysis, advising on billing cycle of the Invoice.
❖ Assisted customers by answering questions, responding to inquiries via
emails and handling telephone requests within the set timelines.
❖ Monitored customer’s accounts on fraudulent activity and provided
appropriate solutions.
❖ Evaluated customer information to explore issues, develop potential
solutions and maintain high-quality service.
❖ Offered friendly and efficient service to all customers, handled
challenging situations with ease.
❖ Explained online self-help options to customers to promote additional
and after-hours support choices.
❖ Reported critical customer issues to supervisor immediately to avoid
escalations. Adhered to company policies and scripts to consistently
achieve call-time and quality standards.

VOLUNTEERING EXPERIENCE:
Concentrix Participations – Blood Donation Camp, Beach Cleaning

BASIC ACADEMIC CREDENTIALS

Secondary Education | Priyanka’s Vidyodaya

High School | 2011

Intermediate: MPC | NRI Junior Collage | 2013

Bachelor of Technology: Mechanical Engineering | Chaitanya Engineering College | 2014 –

2021

PROJECT

Fire extinguishing robot without manual control

• ROLE: I am the team lead of my project. As a team leader, I am responsible for collecting
data and suggestions from my team members as well as assigning tasks to those who can carry
them out effectively.
• DESCRIPTION: The main aim of the project is to determine the intensity of the fire and to
control the surroundings automatically without human intervention. We used plywood to build
the robot's body and hold other equipment, like DC motor, water tank, wheels, Arduino UNO
chip and LM35 sensor. We used ARDUINO Embedded System SOFTWARE in order to
control the electronic equipment and robot movement in order to extinguish the fire.
DECLARATION

I hereby declare that the information furnished by me is true and correct to the best of my
knowledge and belief.

Place: Visakhapatnam M Srinivas Mouli