Manasa Yanamandra

Cell: +971 56 455 6550

Email: manasamv10@gmail.com

OBJECTIVE

To work in a learning and challenging environment, utilizing my skill, knowledge, and experience,
and contribute positively for the growth of Organization.
PERSONAL SKILLS

Hardworking, Enthusiastic, Passionate, Comprehensive problem-solving abilities, Excellent

customer service skills, Team player, Willingness to learn, Fast learning with positive attitude,
Strong sales ability.
Strengths/Traits:

➢ 3yrs of work experience in NMC Trading, Abu Dhabi.

➢ Achieved division of appreciation for quality in 2018 1st qtr. & awarded cash prize.
➢ Well versed with MS-Office and CRM.
EXPERIENCE IN UAE

Organization: NMC Trading, Abu Dhabi

Role : Sales Coordinating Executive
Period : July 2017 – June 2020
Responsibilities:
• Responsible for Preparing Quotations, Tenders, Enquiries, and follow-ups.
• Speak over the phone with clients, answer questions, & address concerns regarding product
availability, prices, and credit terms.
• Inform clients about warranties, maintenance requirements, delivery schedules, and other
information regarding their purchase.
• Communicate with clients to negotiate terms and prices on quotations, tenders & agreements.
• Resolving complaints, managing records of customer service.
• Attend sales meetings & preparing monthly reports as and when required.
• Coordinating with internal departments regarding client enquiries.
• Order follow-up from the time of receiving the LPO till delivery.
• Record keeping & timely backup support to sales team.
• Follow-up to reserve stocks according to the delivery schedules & coordinating with procurement
team for no stocks and order placements.

Additional Responsibilities:
• Dedicated Quality coordinator for the division.
• Conducting Market surveys via email & Hard copy
• Coordination with new joiners for Quality Training & CSR activities.
Manasa Yanamandra
Cell: +971 56 455 6550
Email: manasamv10@gmail.com

EXPERIENCE IN INDIA
Organization: IBM (Bangalore)
Role : Customer Relationship Manager
Responsibilities
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Strive for first-call resolution of customer issues.
• Built customer satisfaction and loyalty by providing best customer service.
• Provided timely and effective resolution to a range of customer queries related to the
service.
• Complete ongoing training to stay abreast of product, service and policy changes.
Organization: CLI3L (Bangalore), ITC Group.
Role : Technical Support Executive
Responsibilities
• Worked with one of the best Internet service providers of United States by providing
internet connection problems of customers.
• Offered first call resolution by providing the correct solution to the customer quire.
• Built a very good rapport with customers while checking for solution during the call.
• Increase the customer experience by providing information on new products and services
through up selling opportunities.

EDUCATIONAL QUALIFICATION

• Master of Business Administration (MBA) in Health and Safety Management.

PERSONAL PROFILE:
Name : Manasa Yanamandra
Nationality : Indian
Marital Status : Married
Languages Known : English, Hindi, Kannada, Tamil, and Telugu.
Visa : Spouse Visa
COVID -19 Vaccinated

Manasa Yanamandra