Phone:

+91-6260337336
Bhojraj Vishwakarma +91-8602576276
Email:
bhojraj.vishwakarma@gmail.com

Summary
Highly effective Quality Manager with 7 years of experience (Quality Assurance & Operations). Strong
work ethics and expertise in grievances handling and customer’s support. Engaging and patient
customer service professional. Repeatedly built cohesive team and achieve high standard of proposal
into realism.
Eager to work/grow the customer loyalty and maintain highest level of customer service. Strong
background in project management and customer relations.

Skill Highlights

• Operation management and • Strong decision maker

Employees supervision • Corrective action planning
• Customer service Expert • Service focused
• Complex problem solver • Negotiation Skills

Experience
Quality Assurance Manager - 08/2014 to 04/2021
CapitalVia Global Research Limited, Indore (M.P.)
• Handling customer support to entire operational activities. Excellent reputation for resolving
problems and improving customer satisfaction.
• Keep meticulous records and identify and troubleshoot problems. It includes operational
improvements, program implementation and documentation.
• Collect and analyze activity data and initiate, develop and recommend improvement to system.
• Fix operational issues effectively to increase productivity and boost workflow.
• Educate employees on specific QA standards and confirm maintenance of those standards.
• Provide regular update to leadership team about quality metric, product deficiencies and
improvement plan.
• Monitor product standards, quality control programs and maintain optimal workflow.
• Provide excellent customer support (Calls, Chat & Email) to ensure the customer has a pleasant
experience.

Customer Service Associate – From 11/2010 to 07/2011

Firstsource Solution Limited, Indore (M.P.)
• Handle inbound calls to customers and clients to provide instant support.
• Provide troubleshooting and technical assistance to customers within a pre-defined timeline.
• Assess the customer's needs and translation into solutions to ensure the customer has a
pleasant experience.
Area of Expertise

• Quality and Customer Service • Client Participation

• Operation Excellence • Process Improvement and compliance
• Customer Satisfaction check.
• Continuous Professional Development • Problem Management

Trainings

• Training on Basics of Six Sigma at CapitalVia Global Research Limited (Investment Advisor).
Introduction of Six Sigma and concepts for work improvement in day to day activity.
• Internship training on Operational Procedure for Personal and Business Loans from Fullerton
India Credit Company Ltd. (Vijay Nagar Branch-Indore).
• Training on Written Communications Skills by Mr. Abhishek Tiwari (corporate trainer at
Pinnacle T&D Solutions).

Awards and Recognitions

• My team (Quality Assurance) got recognized as Troop of the Year on December 2020, under my
supervision.
• Awarded as Service Excellence Award for excellent service and grievance handling.
• Awarded as Master of Deal Award for taking the corrective decision to decrease the grievances
and increasing the customer satisfaction.
• Received appreciations from customer end for resolving their queries and grievances.
• Recognized as Consistent Performer in quality operations.

Education

• MBA: Marketing and Finance, 2012-2014 from DAVV, Indore.

• BBA: 2007-2010 from DAVV, Indore.

Personal Details

• DOB: 10th November, 1990

• Marital Status: Married
• Languages Known: Hindi and English
• Address: 30 Siddh Nagar, Sukhliya, Indore (MP), 452001