RAVI KUMAR

Delhi , India 110055

+918826906353
RK1150485@gmail.com

SUMMARY Diplomatic customer service professional experienced in defining and analyzing

customer requests to resolve issues. Accurate in documenting customer concerns
and dedicated to maintaining deep knowledge of products and promotions.
Confident communicator recognized for consistently receiving excellent customer
feedback.

SKILLS • Report Creation • Customer Service

• Complex Problem Solving • Team Building
• Multitasking and Organization • Credit Card Payment Processing
• Handling Customer Complaints

EXPERIENCE CUSTOMER SERVICE EXECUTIVE,04/2022 -03/2023

Tech mahindra, Noida, Uttar Pradesh
• Tracked customer issues to report patterns and trends for metrics and report
building.
• Maintained positive working relationship with fellow staff and management.
• Shared feedback with team and offered suggestions for customer experience
improvements.
• Composed grammatically correct, clear and concise email responses to reflect

company tone and style.

• Leveraged telephony, email and chat technologies to resolve end-user inquiries.

OPERATIONS EXECUTIVE, 01/2021 - 02/2022

Easemytrip, Delhi, India
• Evaluated trends in customer service issues to analyze complaints and identify

opportunities for improvement.

• Explained benefits and advantages of different product and service offerings to
customers.
• Increased customer buy-in of loyalty programs and facilitated smooth signups to

support revenue development objectives.

• Answered questions from customers by phone and email, offering company
details and policy information as requested.

EDUCATION AND University of Delhi, Delhi, 02/2020

TRAINING Bachelor of Arts: Programme

LANGUAGES English, Hindi: First Language