Prajwal Aiyangar y

527, OTF EXT, Bangarpet Road, Kolar, Kolar • 9035550820 • 007prajju@gmail.com

Senior Representative

With 5+ years of experience in HR and customer service, I have successfully managed and led teams to
achieve a 20% increase in customer satisfaction and a 30% decrease in employee turnover. In just 2
years, I have consistently delivered exceptional results at Infosys BPM and Concentrix Daksh Services PVT
LTD.

WORK EXPERIENCE

Concentrix Daksh Services PVT LTD • Bengaluru • Full-time • 01/2020 - Present

Concentrix Daksh Services India Private Limited is a Private incorporated on 24 December 1999. It is
classified as Non-govt company and is registered at Registrar of Companies, Delhi. Its authorized share
capital is Rs. 62,500,000 and its paid up capital is Rs. 17,854,553. It is inolved in Software publishing,
consultancy and supply. Software publishing includes production, supply and documentation of ready-
made (non-customized) software, operating systems software, business & other applications software,
computer games software for all platforms. Consultancy includes providing the best solution in the form
of custom software after analyzing the user?s needs and problems. Custom software also includes
made-to-order software based on orders from specific users. Also, included are writing of software of
any kind following directives of the users; software maintenance, web-page design. Concentrix Daksh
Services India Private Limited's Annual General Meeting (AGM) was last held on N/A and as per records
from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 31 March 2021. Directors of
Concentrix Daksh Services India Private Limited are Vasanthika Srinath, Jane Catherine Fogarty, Andrew
Albert Farwig and Sankalp Chaturvedi.
Senior customer Representative
• Collaborated with cross-functional teams to develop and implement new processes for handling
customer complaints, leading to 50% faster resolution times.
• Led customer service team in improving customer relationships by following communication
procedures and policies, resulting in a 75% increase in customer retention rates.
• Implemented new processes for handling customer complaints resulting in 50% faster resolution
times and increased customer satisfaction by 75%.
• Consistently recognized for excellence in work and received client appreciation for outstanding
performance.
• Awarded for sustaining high quality in processes and possessing high process knowledge.
• Received best employee award multiple times for excellence in training new trainees and
implementing innovative ideas to enhance team productivity.

Infosys BPM • Bengaluru • Full-time • 07/2016 - 07/2018

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for
our clients across the globe. Our integrated IT and business process management solutions approach
enables our clients across industries and service lines to unlock business value and address their
business challenges.We enable our clients to achieve their cost reduction objectives, improve process
efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative
business excellence frameworks, ongoing productivity improvements, process reengineering,
automation, and cutting-edge technology platforms.
Senior HR Process Executive
• Implemented new processes for HR policy formulation resulting in improved employee engagement
by 50%.
• * Developed and implemented HR processes resulting in 50% faster resolution times for customer
complaints.
• Awards (Team Spirit Award, Spot Award, and Client Appreciation Award) for sustaining high quality in
process and for high process knowledge.

EDUCATION

BCA in Computer Science

SRI BHAGAWAN MAHAVEER JAIN COLLEGE • ROBERTSONPET, KGF • GPA: 68% • 04/2013 - 06/2016

Bangalore University

PUC in Computer Science

VIDHYA JYOTHI COLLEGE • BASAVANATHA,KOLAR • GPA: 55% • 04/2011 - 03/2013

Pre University Education Bangalore

SSLC in General
JNANA BHODI HIGH SCHOOL • NADUPALLI,TAMAKA PO,KOLAR • GPA: 70.88% • 03/2010 - 03/2011

Karnataka Secondary Education

CERTIFICATIONS

Hardware and Networking

SRI BHAGAWAN MAHAVEER JAIN COLLEGE • 08/2013 - 06/2014

PROJECTS

Online Store Website

SRI BHAGAWAN MAHAVEER JAIN COLLEGE • 10/2014 - 02/2015

JSP

AUTO GENERATION OF MARKS CARD

SRI BHAGAWAN MAHAVEER JAIN COLLEGE • 06/2014 - 08/2014

VISUAL BASIC 6.0

VOLUNTEERING & LEADERSHIP

Concentrix Daksh Service PVT LTD

SME • Bengaluru, Karnataka • 07/2020 - 10/2023

Handled overall team productivity of the team with 46 employees to achieve the highest level of
accuracy in resolving customer complaints whenever required and in the absence of the TL and
Manager.
SKILLS & INTERESTS

C++, Critical thinking and problem solving, Decision Making, Excel Macros, Flexibility and Adaptability,
Hardware and Networking, Interpersonal Skills, JAVA, Leadership and Teamwork, Oracle 11i, Programming
in C, Teamwork, Time Management, VB, AI automation, Application development, Photography