TAMEIAH DESTINY CUMMINGS

0000, Valsayn Trinidad & Tobago

18683432488

tameiahcummings80@gmail.com

SUMMARY Communicative customer service professional motivated to maintain customer

satisfaction and contribute to company success. History managing large amounts of
inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM
systems paired with outstanding active listening and multitasking abilities. Enthusiastic
client services professional with strong background directly interfacing with industry
customers. Well-versed in products, services and consumer trends. Dependable achiever
committed to holding highest ethical standards and maintaining customer trust. Highly-
motivated employee with desire to take on new challenges. Strong worth ethic,
adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills. Hardworking employee with customer
service, multitasking and time management abilities. Devoted to giving every customer a
positive and memorable experience. Organized and motivated employee eager to
apply time management and organizational skills in various environments. Seeking
entry-level opportunities to expand skills while facilitating company growth.

SKILLS • Paperwork Processing • Client Relations

• Data Entry • Product Promotion
• Appointment Scheduling • Call Center Operations
• Account Updating • Creative Problem Solving
• Information Security • Executive Management Support
• Upselling and Cross-Selling • Conflict Mediation
• Data Collection • Warranty Service
• Call Management • Problem-Solving Abilities
• Product Knowledge • Document Control
• Consultative Sales • Multi-Task Management
• Service Upselling • Researching
• High-Energy Attitude • Microsoft PowerPoint
• Minute Taking • Customer Relations
• Microsoft Excel • Customer Service
• Coordination • Microsoft Outlook
• Spreadsheets • Sales Closing
• Sales Expertise • Product Sales
• Administrative Support • Adaptive Team Player
• Critical Thinking • Problem Resolution
• Conflict Resolution • Retail Marketing
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE, 01/2023 - Current
B Mobile, San Juan, Trinidad & Tobago
• Provided excellent customer service to resolve customer complaints in a timely
manner.
• Gathered customer feedback through surveys and used the data to improve customer
service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and
technical support.
• Resolved complex problems by working with other departments to provide solutions
that meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and
friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance
with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused
tense situations.
• Maintained knowledge of current promotions, exchange guidelines, payment policies
and security practices.

EDUCATION AND Matelot Community College, Matelot, 07/2019

TRAINING High School Diploma
• Completed coursework in English Language ( lvl3), Visual Art(lvl3) and Clothing Textile
and fashion (lvl3)

LANGUAGES English: First Language

ACTIVITIES AND • Fashion Modeling

HONORS • Sports (swimming,diving,jogging,hiking)
• Art ( Painting )

ACCOMPLISHMENTS • 2023 Miss North East Cost Beauty pageant

• 2022 Most well groomed
• Fıtness Instructor
• 2019 Young leader
• 2019 Lıbray award

CERTIFICATIONS • Fitness Instructor

• C.P.R