CURRICULAM VITAE

MD. JAHID AKHTAR

Address: F-112, Aarya Hostel, MIG Colony,
Near Tejas Nursing Home, Indore (M.P) 452001
E-mail: jahid.akhtar88@gmail.com
LinkedIn: https://www.linkedin.com/in/md-jahid-akhtar-9118929a
Phone: +91 – 9179102223, 7987504390

OBJECTIVES

• A senior business development and marketing management position within a fast growing company
located within India or Overseas. Seeking a leading role contributing to improved and profitable
performance, business growth, enhancing return on investment, creating competitive environment
advantages under difficult market conditions and where required, developing and implementing sales
& Marketing, advertising, business development and business survival strategies. A position that
allow me to inject energy and enthusiasm to motivate and inspire staff and deliver outstanding
results.

SALES ACHIEVEMENTS & CAREER HISTORY

CAREER ACHIEVEMENTS
• 5 (Five) years plus experience in B2B/B2C sales, channel sales, key account management, brand
promotions, new business development and human resource management in IT Industry.
• Extensive functional knowledge of software development activities, web development, ERP
implementation and Mobile Application Development.
• Excellent background into Social Media Marketing used for Online Marketing/ E-Marketing and also
deep knowledge of social groups.
• Leveraged expertise in new product/service launches, technology sales presentations, strategies
partnerships/alliances, product awareness and management strategies to build business across all
over INDIA.
• Proficient at managing and leading teams for running successful process operations and experience
of developing procedures, service standards for business excellence, skilled communicator with
exceptional presentation skills and a strategic planner with proficiency in effective customer service
and sales.
• Responsible for meeting budgetary sales targets through motivating and developing staff,
consistently achieving and surpassing key performance indicators.
• Supporting management and staff to help create their own successful and productive team and
become effective team leaders.
• Maximising every sales opportunity by promoting the highest standards of customer care and
recognising potential development and training opportunities.
• Reviewing and evaluating weekly key performance indicator achievement and producing an end of
week spreadsheet.
• Responsible for overall growth and revenue generations.
 • Major strengths including strong problem solving skill, effective communication and time
management.
• Got Excellence work performance award many times.
• Developing new client acquisition strategies for sales team and subsequently trained workforce in a
new client acquisition program. Within five years, the number of active clients increased by 70%.

Business Development Manager February 2018 – January 2019

Safa InfoTech, Indore, Madhya Pradesh

RESPONSIBILITIES
• Preparing written presentations, reports and pricing quotations for customers.
• Responsible for strategy and development of marketing programs for internet-based social media /
communities.
• Cold call prospects and conducted needs assessments to determine current and future technical need.
• Primary contacts for key accounts.
• Preparing sales proposal for future prospects.
• Attend sales calls and meetings to ensure employee development and achievement.
• Monitoring the performance of the sales staff & addressing any shortcomings.
• Coming up with solutions to tackle the activity of competitors.
• Ensuring that all staff treat the customers in a friendly and polite manner and do everything in their
power to exceed customer’s expectations.
• Ensuring sales staffs comply with company policies, procedures and practices.
• Product positioning in the marketplace through strategic pricing and bundling etc.
• Recruiting and selecting qualified candidates to fill open sales positions.
• Coaching counselling and developing sales representatives.
• Establishing trust and a good relationship with all key clients.
• Understanding a client’s needs and issues from a business point of view.
• Managed both new and existing accounts.
• Soliciting new business opportunities.
• Communicating skilfully with customers on new products & service offerings.
• Boosting the existing revenue streams by making practical recommendations.
• Handling clients inquiries and ensuring their demands to met.
• Overseeing placement of adverts in the local media and online.
• Willing to take ownership and responsibility of all the marketing activities in a company.
• Coming up the way to boost the account base.
• Collecting customer feedback in a courteous, efficient and timely manner.
• Generating new business both in face to face meetings and over the phone.

Business Development Manager July 2016 – January 2018

Memozin Private Limited ( Websquare ), C91 Sector 10, Noida U.P

Business Development Manager April 2014 – June 2016

Bigsoft Technology Bhopal M.P

Business Development Executive July 2011 – June 2012

Bigsoft Technology Bhopal M.P
KEY COMPETENCIES AND SKILLS

AREA OF EXPERTISE

• Market Sales • Negotiation and • Executives

management
• Training/Employee
Development
• Business Turnaround
• Motivation & Coaching
• Software Sales
• Software Licensing
• Business Development
• IT Products Sales
• Lead Generation
• Software Solution Sales
• IT Product Sales
• Inside Sales
• Competitive Sales
Analysis
• Corporate Sales
• New Market
Development
• Sales Team Management
• Marketing Head
• Sales Team support
• Staff Management
• Client Services
• Closing Skills
• Email Marketing
• Office Management
Influencing Presentations
• Multichannel Sales • Metrics Management
• Communication & • Financial Analysis &
Follow-up Planning
• B2B/B2C Sales • New Business
• Software Marketing Development
• Enterprise Software • Software Solutions
• Solutions Sales • IT Sales
• Website Sales • ERP Sales
• Cold Calling • Service Sales
• Sales Consulting • Domestic Calling
• B2B Sales • IT Product Marketing
• Channel Sales • B2C Sales
• Channel Sales • Direct Sales
Management • Channel Sales
• Channel Development Strategies
• Social Media Marketing • Solution Selling
• Service Marketing • Online Product
• Area Sales Management Marketing
• Marketing Planning • Sales Strategic
• Developing Marketing Planning
Strategies • Brand Promotion
• Market Intelligence • Online / Offline
• Time Management Technical Support
• Presentation Skills • Mobile Marketing
• Online Product • Customer Handling
Promotion • Public Relationship

SALES & BUSINESS DEVELOPMENT SKILLS

• Responsible for all direct sales, managing daily operations and channel partner relationship.
• Performed marketing activities to improve sales including establishing and maintaining relationships
business partners.
• Interact with clients and business partners through e-mails and conference calls to generate business
and resolve operational aspects/issues. Add and evaluate clients to increase business prospects.
• Make cold call to develop new clients and getting various partnerships from large clients/consulting
companies.
• Managed multifunctional teams to accelerate required growth and business targets.
• Responsible for maintaining data bank, identifying in-demand technologies and proactively building
relations with potential clients.
• Developed catchy ads that helped to bring more customers.
• Established goals, trained and motivated staffs, supervised calls and provide ongoing incentive to
drive top-tier sales results.
 • Lead and managed process, identity and implement strategies to improve teams efficiency and
promote a spirit of die-hard among team member.
• Utilized innovative up sell techniques that increased the revenue streams of the firm.
• Setting sales team objectives and priorities in alignment with company objectives and priorities.
• Establishing action plans to drive the performance of sales.
• Rebuilt damaged partnerships.
• Hired and trained a strong team and worked closely with departmental sales executives to identify
issues, solve problems, establish goals and align productivity with corporate standards.
• Always monitoring new developments and identifying new markets.
• Helped the firm to expand into new markets which led to a broad customer base.
• Negotiated and secured various amount contracts of huge amounts.
• Developing productive relationships with work Colleagues.
• Developing initiating and maintaining complex filling systems.
• Communicating skilfully with customers on new products & service offerings.
• Proficient in analysing financial statements and completing financial models.
• Strong solution-oriented selling skills.
• Managing highly complex and parallel projects that involve multiple stakeholders.
• Analysing sales figures and forecasting future sales volumes to maximise profits.
• Conduct training workshops to get best use of social networking sites/blogs/groups.

MANAGERIAL SKILLS

• Responsible for all client communications, conflicts resolution and compliance on client deliverable
and revenue.
• Ensures that clients issues are dealt with in an efficient manner, own the contract and renewals for
projects for an existing client and new clients.
• Responsible to account management, client servicing, resource management, sales plan and budget
management.
• Ensure that all processes and procedures are completed, quality standards are met and we achieve set
targets.
• Requirement gathering and proposing a best resolution and write proposals.
• Provides mentoring and training to BDE’ and new joined.
• Proactively identify service deliver issues and provide appropriate and timely solutions.
• Lead team effort in developing solutions to difficult or complex client situations to ensure goals and
objectives are met, including delivering results on time and within budget.
• Motivating and assisting sales/marketing executives to achieve these targets by regularly monitoring
and communicating progress, providing personal support and taking action where necessary ensuring
that sales/marketing executives receive the resources, support and training they require.
• Maintaining the service quality customer service standards library for the department.
• Established immediate rapport with clients to build new business and enhance existing customer
relations.
• Defining the importance of business relationships and their value for the customer.
• Managing and developing sales/ marketing executive monthly incentives program.
• Supervising, motivating and developing team reward and recognition programs.
 • Participates in sales meetings and delivers presentations as an executive-level representative and
provide one-on-one coaching to optimize individual performance.
• Tested and trained other team members on new automated lead-tracking system.
• Providing Training and education on various topics such as product details, overcoming objections
and closing sales.
• Managed both new and existing accounts.
• Key management updated by submitting daily and weekly reports.
• Monitored our competitors and coming up with the ways to give us an edge.
• Handling and swiftly resolving customer’s complaints in a professional and effective manner.
• Creating and introducing in-office customer awareness and feedback forms with most useful results.
• Encouraging the highest possible standards of customer service from the team and maintaining the
smooth day-to-day operations of the office.
• Maintaining good staff relations through effective communication, leadership, discipline and
motivation.
• Ensured a high quality customer experience, customer satisfaction and quality standards.
• Source potential candidates through job portals, networking and employee referrals.
• Manage Full recruitment cycle independently including resource requirement gathering, sourcing,
initial screening, short listing, pre and post interview follow-ups, preparing offers, negotiation and
closures.

STRENGTHS

• Experience in business development efforts and increasing customer base.

• A hardworking self starter who is results-oriented.
• Well organized and able to meet deadlines.
• Able to meet new prospects and negotiate with them.
• Able to leverage skills to boost sales activities.
• Exceptional skills in customer retention.
• Able to work under pressure.
• Can work either in a team or as a free member.
• Good leadership skills in areas involving team initiatives.
• Skilled in customer service and customer satisfaction.
• Computer Proficiencies in various software include MS PowerPoint, MS Access, MS Excel.
• Able to cope with pressure and work in a fast paced environment.
• Willing and capable of learning and adapting quickly.
• Build business in new markets and areas.
• Understanding a client’s needs and issues from a business point of view.
• Having the patience to deal with multi decision makers sales processes.
• High level of personal and management skills.
• Keeping accurate statistical information and records.
• Ability to always maintain self motivation and be consistently pro-active.
• Able to work independently in a fast paced and changing environment.
• Experience in a client facing environment.
• Seeking out and identifying new business opportunities.
 • Driving peak performance across all areas of the business.
• Remain calm under high pressure and able to meet the deadlines.
• Willing to take ownership and responsibility of all the marketing activities in a company.
• Responding quickly and efficiently to all sales enquiries.
• Having an in-depth knowledge of computer systems and software relevant to sales and business
development.
• Can communicate complex technical data and statics clearly.
• Maximizing revenue at every opportunity.
• Arranging and then giving online demonstrations.
• Developing business relationships through networking.
• Possessing a positive ‘can do’ attitude, with a strong focus on achieving results.

DATABASE MANAGEMENT AND TECHNICAL

• Maintaining the database of the clients.

• Data cleaning in MS-Excel/ MS-Access remove tag values, irrelevant fields.
• Providing offline technical support to the clients.
• Providing online technical support to the clients by connecting through show my pc, any desk, team
viewer.

TRAINING, TEAM AND QUALITY MANAGEMENT

• Lead, train and motivate new team members, quality monitors, process trainers ensuring their career
development and positive contribution to the company.
• Set quality standards and closely monitor to quality department, responsible to train team members,
quality coaches, supervisor and verifier.
• Conducting training programs for team to enhance operational efficiencies of work force, focusing
on sales and customer care aspects.
• Lead, train executives about the product and services, scope of selling, quality instructions, tele-sales
techniques, voice & accent training.
.

HUMAN RESOURCE MANAGEMENT

• Handled full-cycle recruiting including development of recruitment strategies, establishing

recruitment processes, sourcing, offer management and on boarding.
• Lead human resource activities including hiring, developing training plans and conducting trainings
for employees.
• Manage and track recruiting data to ensure meet metrics and business expectations.
• Source/ Interview and hire potential candidates through job portals, networking, placement
companies and employee referrals.
• Conduct job fairs in colleges/ institutes to hire new available talent.
• Exercise full authority to decide salary package and benefits.
ACADEMIC QUALIFICATIONS
Board/ Year of Percentage of
Certificate/Degree School/Institute
University Passing Marks
Radharaman Engineering
MTECH (CSE) RGPV 2015 79.4%
College, Bhopal M.P
Bhabha Engineering Research
B.E (CSE) RGPV 2011 72.78%
Institute, Bhopal M.P
Littile Flower Higher Secondary
12th MP Board 2007 80.22 %
School Pathakhera (Betul) M.P
Littile Flower Higher Secondary
10th MP Board 2005 72.60 %
School Pathakhera (Betul) M.P

CO-CURRICULAR ACTIVITIES/ACHIEVEMENTS

• Got Excellence Achievement Certificate in 2011.

• Got Excellence Achievement Certificate in 2016.

PERSONAL TRAITS

• Leadership • Positive attitude

• Professionalism • Conscience
• Highly motivated • Quick learner
• Can handle stress • Curious
• Always pro-active • Result oriented
• Good Communication Skills • Flexibility
• Being Positive • Being Effective
• Team Leader • Good Convincing Power

PERSONAL INFORMATION

Name : MD. Jahid Akhtar

Parents Name : MD. Aslam Akhtar
Anjum Nisha
Sex : Male
Marital status : Single.
Date of Birth : 4th Sep, 1988
Nationality : Indian
Passport : Available
Contact Number : +91-9179102223, 7987504390
Languages Known : English, Hindi, Urdu
Permanent Address : Hut No. 387, Ward No. 18, Bhagat Nagar
Masjid Chowk Pathakhera
District - Betul (M.P)
Pin code - 460449
DECLARATION

I, MD. JAHID AKHTAR, hereby declare that the above information furnished is true to the best of my
knowledge and belief.

Date: MD. JAHID AKHTAR