Lara Melissa T.

SYSTEM FAMILIARITY QUALIFICATION SUMMARY

Dynamic, self-motivated and proactive Professional with over 8 years of experience in

• Google Sheets providing quality Client, Customer & Training Services to clients across the Pacific as well
• RingCentral as providing comprehensive communication and quality call handling training to prepare
• MS Apps
subordinates and new hires to accomplish and meet specific goals and objectives set by
• Google Calendar
company standards. Results-driven, solutions-focused and committed to generating
• Oracle
results that are at par or beyond company expectations.

PROFESSIONAL EXPERIENCE
TRAINING &
CERTIFICATIONS
REAL ESTATE CUSTOMER SERVICE RE PRESENTATIVE
Synchrony | Amazon | E-commerce
• Basics of Real Estate:
Home Buying & Selling •Answering questions about the company’s products or services.
• MLS Circulation and •Processing orders and transactions.
Management •Handling customers complaint
•Help customers build a good credit score by making sure that they pay off their
• Handling Objections
account on or before due date.
• Lead Management:
Tom Ferry Scripts
• Lead Management:
Mike Ferry Scripts CUSTOMER SERVICE SUPERVISOR
• Basics of Geo-Farming T e l e p e r f o r m a n c e | JP MORGAN (CHASE) | R E T A I L B A N K I N G
• Buyer & Seller Leads
• FSBO Leads •Answers escalated calls from my agents.
• Expired Leads •Listens to calls to make sure that the quality of each call is maintained and all
• Circle Prospecting Leads company policies are met.
•Give feedback/coaching with my agents.
ADMIN & MARKETING

• Calendar Management
• Email Management CUSTOMER SERVICE REPRESENTATIVE
• CRM Management T e l e p e r f o r m a n c e | JP MORGAN (CHASE) | R E T A I L B A N K I N G

•Answering questions about the company’s products or services.

•Processing credit card limit increase.
•Handling customers complaint
•Helps customers maintain a good credit score
• Helps customers to setup auto debit payments for credit card