DINH QUOC TOAN Objective

Customer Service Representative
Contact information
Experience handling incoming calls, resolving customer issues.
Native Vietnamese and English speaker. Dedicated to maintaining
highest customer satisfaction while processing large volumes of
calls in busy offices. Dedicated Customer Service professional with
knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships. Open and
clear communication style with good multitasking skills. Customer
Service Representative bringing top-notch skills in oral and written
communication, active listening and analytical problem-solving
skills. Enhances customer experiences by employing service-
oriented behaviors, understanding customer desires and providing
customized solutions to build loyalty.

 February 21st, 1995

Education
 Male
 +06 173 452 890 AMERICAN POLYTECHNIC 2017- 2020
 Sebastiann.dinh@gmail.com COLLEGE

 Residensi Pudu Alam Rekreasi (PARC3, 5, Major: Hospitality Management

Jalan Pudu Perdana, Taman Pertama, 56100
Kuala Lumpur, Federal Territory of Kuala
Lumpur
Work experience
 linkedin.com/in/quoc-toan-dinh-
90b10b198 Technical Solution Specialist June 2021-Present

Teleperformance Malaysia
Main responsibilities:
Skills - Promptly responding to customer queries via email, live chat,
video, phone, and social media channels.
Language - Immediately escalating serious complaints or issues that I'm not
English, Vietnamese. equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to
Computer customers’ issues.
- Identifying common problems and escalating them to
Word, Excel, Powerpoint.
management, along with possible suggestions for improvement,
Soft Skills wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
Communication, observation, teamwork, time - Obtaining and sharing customer feedback with colleagues and
management, color vision, active listening. other departments so that products and services can be improved.
- Familiarizing myself with new products and services as they are
introduced.
- Attending workshops and meetings as required.Providing training
to new customer service agents.
- Respecting client confidentiality at all times.

Cook's supporter Nov 2020-Jun 2021

THE COFFEE CLUB HAN THUYEN

- Cooking food as standard recipe of company.
- Preparing raw food beforehand.
- Following food storage to make purchasing requirement.
- Managing fresh, out of date food in the kitchen.
- Cleaning dishes.
- Training Fresher man.

Receptionist Sept 2019-May 2020

FUSION MAIA RESORT & SPA DA NANG

- Warmly welcome visitors at the front desk by greeting, directing
and announcing them appropriately.
- Ensure reception area is tidy and presentable, with all necessary
stationery and material (e.g. pens, forms and brochures).
- Maintain office security by following safety procedures and
controlling access via the reception desk (monitor logbook, issue
visitor badges).
- Keep updated records of office expenses and costs.
- Check on hotel's occupancy, vacant room, occupied room, etc. aim
to always be aware hotel's status.

Honors & Awards

Jan 2022 : Top Performer of the Month

JAN-APR 2021 : Employee of Quater at QSR Vietnam

2017 - 2020 : Fist place of Hospitality Management Department in

American Polytechnic College

FEB 2020 : Rock star of a month at Fusion Maia Resort & Spa Da
Nang

Certifications
2023 : Jump Supervisor Training

2023 : Best staff of the month

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