Victoria Nqobile Moyo

CUSTOMER ADVISOR

Profile Details
I am an enterprising young lady with a degree in Social Work. I have experience +48 786917940
dealing with challenging situations and researching complex issues. I love working shanyvic1993@gmail.com
with people and I can carry out my duties with no or minimum supervision. I am a
very enthusiastic and work through every challenge with determination and passion.
Skills
Microsoft suite
Employment History (Word,Excel,Outlook,Teams)

Client Services Personnel, Oasis Vital Resort , Rewal, Poland.

Good leadership and
JUNE 2021 — PRESENT
Management skills
• Providing excellent service to ensure satisfaction of the guests. 
• Taking customer orders and delivering food and beverages to them in a Business Communication Skills
professional manner.  (Both verbal and written}
• Making recommendations, answering questions and sharing additional
information about the resort and the surrounding environment. Fast Learner
• Up-sell additional products when appropriate. 
• Check customers’ IDs to ensure they meet minimum age requirements for Creative and Goal oriented.

consumption of alcoholic beverages in line with the regulations.

Flexible and responsive to
• Follow all relevant health department regulations and attend daily meetings to
challenges.
brain storm on the daily operations. 
Client Management.
Customer Service Consultant(Temporal), Proximal Solution, Bydgoszcz,
Poland. Proficient in handling large
DECEMBER 2020 — FEBRUARY 2021 amount of data
• Updating company website's information regarding product and service provided
by the company. Attend to details

• New clients research and contacting them via email and phone.  Multi-tasking

• Writing business proposals and communicating them to clients.

Google Drive
• Working with international clients via emails and live chats, listening to their
complaints, and assisting them. 

• Writing reports weekly reports and submitting them to the team lead.  Languages
• Escalating complex issues that are raised by the client to the team leader and other English
teams.
German
Social Worker Volunteer , Department of Social Welfare of Zimbabwe.,
Bulawayo.
DECEMBER 2018 — JUNE 2020 Hobbies
• Attending to the clients( the venerable, disabled and elderly).  Traveling, reading, sports, and
• Research and refer clients to community resources. networking.
• Help people of all life stages cope with and solve everyday problems.
• Advocate for and develop plans to improve clients' well-being.
• Work with individuals, families or groups get the the root-cause of the issues
are presented.
• Evaluate and monitor Improvement of the processes that are used to resolve
the issues. 
• Serve as a Client's Advocate for the client that are assigned for my profile.
• Respond to clients in crisis situations and making recommendations to help.
Social worker(Intern), Development Anchor Foundation, Bulawayo
OCTOBER 2018 — DECEMBER 2018

• Provided holistic support and care to vulnerable children staying in and around
Cabatsha/Terrance squatter camps.
• Provided psycho-social support to vulnerable children.
• Provide informal education classes to out  of school children in the squatter
areas.
• Responsible for  dealing with all safe guarding issues and providing safe
environments to vulnerable young adults and teenagers

Education
International Tourism and Hospitality Management, University of
Economy(WSG), Bydgoszcz
OCTOBER 2020 — PRESENT

Bachelor of Arts in Social Work, Cyprus International University, Cyprus

FEBRUARY 2015 — AUGUST 2018

Graduated with a Upper class. 

References
References available upon request