BORIS TOLEV

About Me
I'm an open-minded, adaptable, and motivated individual who thrives on
challenges at work. Whether in small or big teams, I excel at sharing ideas
and embracing new ways to improve. I'm eager to be part of a dynamic
work environment where I can contribute my experience and continue to
grow.

Experience
Self Employment 2022-2023
Foris Europe 2021-2022
During my tenure in the customer service field, I successfully managed
customer requests by offering suitable solutions promptly, ensuring timely
resolution. I maintained records of customer interactions, processed
accounts, and data, and organized various documents. Adhering to
communication procedures, guidelines, and policies, I always went the extra
mile to engage with customers and achieve the best possible outcomes for
Contact all parties involved.

Phone Tele agent at TELUS International 2020-2021

My responsibilities were related to video gaming industry and taking
+359 895829080
care of players' accounts all over the world.
Email Customer Support Representative at 60K
boristolev96@gmail.com International Contact Centres 2018-2019
At the time I was working for one of the most well-known companies in
Address Europe offering holidays. I was selling and amending package tours as well
Plovdiv Bulgaria as different events.

Languages
Education
Plovdiv University "Paisii Hilendarski" Bulgarian and English
Bulgarian
Philology 2018-2022, BA
English Cambridge Assessment International Education Certificate
Other
Participation in Nonformal Educational Programs at Erasmus+:
KA1 "Enhancing Youth Employment" as a Group Leader
KA1 "Learning Mobility of Individuals" as a Participant
Traning Course "Experiential Learning for Equal and United"
Expertise
Tools
Skills and Knowledge
Soft Skills Advanced command of both Microsoft Office™ and Google™
Excellent aproach in finding and working with information on
Adaptability and the web.
Responsibility Experience with standard project management programs
Problem-solving and other applications: Jira, Trello OKTA, Discord, Slack,
Zendesk, Confluence, Shopify, etc.
I have honed strong leadership and organizational skills
through managing various group projects during my lifetime.
Knowledge of Cryptocurrencies and Fiat System