HANEEN
AL-KHAZENDAR
ABOUT ME
Nationality : Canadian - Jordanian
Dabouq, Amman- Jordan
haneen11111@hotmail.com
00962791402943
PERSONAL
PROFILE
Multilingual professional skilled in
translation, exams organization,
customer service, and data entry.
Delivering accurate and efficient
solutions to enhance team
productivity and client satisfaction.
LANGUAGES
Arabic - Native
English - B2
Turkish - B2
COURSES
Turkish language course at
Istanbul University in Turkey
completed several English
language courses at the
Speak Up Jo center.
completed several English
language courses at the
British Council.
Completed a legal translation
and marketing course at the
University of Jordan.
TURKISH AND ENGLISH LANGUAGES
EDUCATION
2019-2023 Bachelor in Turkish and English languages - The University of Jordan GPA 2.94
2018-2019 High School Degree (Tawjihi) - Sky national school with an average of 86.8/100
EXPERIENCE
Customer Service Advisor
Nov 2023 - Feb 2024
at Webhelp company
Responsibilities:
- Assist customers across channels with inquiries, concerns, and complaints.
- Provide product information, troubleshooting, and efficient issue resolution.
- Maintain accurate customer interaction records.
- Collaborate with teams to resolve complex issues while adhering to company policies.
- Demonstrate effective communication and empathy in customer interactions.
- Utilize problem-solving skills for prompt resolution of customer issues.
- Manage time effectively to handle multiple inquiries while ensuring quality.
- Work collaboratively with teams to achieve common goals and deliver excellent service.
- Adapt to evolving customer needs and company processes, ensuring optimal support.
High School Examination Coordinator (Marshal)
May 2023- Jul 2023
at British Council as an marshal.
Responsibilities:
- Managed examination venues, ensuring smooth operations during British Council exams.
- Implemented security protocols to uphold exam integrity.
- Provided assistance to candidates throughout the exam process.
- Effectively communicated with staff and candidates to address concerns.
- Maintained professionalism while interacting with stakeholders.
SKILLS
Translator for researchers into Turkish and English languages
Jan 2023 - Mar 2023
Skilled in data entry, research,
Instant Translator for Research on Iraqi Tribes in Turkish and English.
and translation with meticulous
attention to detail, proficient in Responsibilities:
Microsoft Office Suite. - Provided real-time translation services for research studies on Iraqi tribes Accurate
Exceptional organizational and
translation between Turkish, English, and Arabic.
interpersonal abilities, adept at
- Translated verbal and written communication accurately.
collaborating within groups.
Experienced in delivering top- - Ensured accurate conveyance of cultural nuances and context.
notch customer service and - Collaborated with researchers during interviews and data collection.
managing inquiries effectively. - Maintained confidentiality of sensitive research information.
Entrepreneurial expertise in
online business management,
including e-commerce
platforms. (Word PowerPoint Data entry and Researcher
Excel) 2021-2022
at Al-Marefah Company
VOLUNTEER WORK Responsibilities:
- Entered and managed data accurately in company databases.
- Ensured timely and efficient data entry while maintaining quality.
Contributed to organizing a blood - Verified data accuracy and resolved discrepancies.
donation campaign for cancer
- Collaborated with team to meet project deadlines.
patients several times.
Visited "The White Family House" - Maintained confidentiality of sensitive information.
for the elderly, and several visits
with orphaned children.

Business owner (online store)

2021-2024
I am the owner of an online store.

Responsibilities:
- Managed all aspects of the online store: sourcing, inventory, and order fulfillment.
- Implemented marketing strategies to drive sales and enhance customer engagement.
- Provided excellent customer service and addressed inquiries promptly.
- Conducted market research to optimize product offerings.
- Managed finances, including budgeting and profit analysis.