ABIGAIL ATTAH
A
ABIGAIL
CONTACT
+233 (0) 54 824 5809
Attahabigail5@gmail.com
Accra, Ghana
EDUCATION
BSc Tourism Management
University of Cape Coast
Aug 2016 to Aug 2020
SKILLS
Microsoft Office suite
Customer relationship
management software
Communication tools (phone,
email, live chat and social media)
Teamwork
Communications
Client relations
Problem Solving
Time management
Leadership
Resource management
LEADERSHIP ROLES
Cadet Commanding Officer,
Adehye Hall, University of Cape
Coast (2019/2020).
Coordinator and Secretary,
JNUBS, University of Cape Coast
(2018/19 and 2019/20
respectively).
REFERENCES
Mrs. Miriam Naadu Nartey
Co-supervisor (Digitization unit)
SSNIT Records Department
Tel: (+233) 24 612 6643
Email:
naadusteelnartey@gmail.com
Mr. Foster Dangbey
Team Supervisor, Telecel Ghana
Tel: (+233) 242825343
Email:
foster.dangbey@vodafone.com
PROFESSIONAL PROFILE
I am a well-organized and industrious young lady with experience in customer relations
and management. I possess at least four years of combined working experience in
customer care services and records management. I hold a positive attitude toward work
and committed to organizational values, practices, and ethics. I am very comfortable
working in a team with diverse kinds of people towards achieving a common goal. I also
work efficiently even when multi-tasked. I am competent, efficient, and effective in
assigned tasks either alone or as part of a team.
EXPERIENCE
Customer Support Agent
Telecel (Formerly Vodafone) Ghana LTD / (Feb 2021 to present).
• Handling and addressing customer complaints in a professional and empathetic
manner.
• Displaying empathy, patience, and a customer-focused attitude in all
interactions.
• Responding to queries through emails, SMS, and calls.
• Raises service requests for customers with serious issues.
• Maintaining accurate records of customer interactions, issues, and resolutions.
• Identifying opportunities to introduce customers to additional products or
services.
• Conducting follow-up communications with customers to ensure satisfaction,
gathering feedback, and addressing any additional concerns.
National Service Person (Records Department)
Social Security and National Insurance Trust / (Oct 2020 to Oct 2021).
• Undertook system audit of members’ folders.
• Generated barcodes for documents to be worked on.
• Scanned members and staff documents.
• Assisted in writing the unit’s monthly reports.
• Kept records of documents worked on.
• Filing and extraction of folders.
Housekeeper (intern)
Kempinski Hotel Gold Coast City Accra LTD / (May 2018 to Aug 2018).
• Conducted inspections to ensure rooms met cleanliness and quality standards.
• Cleaned and tidied guest rooms, including making beds, changing linens,
vacuuming, and dusting.
• Maintained accurate records of room cleaning activities and inventory levels.
• Interacted with guests in a professional and courteous manner, responding to
their needs and contributing to a positive guest experience.
• Coordinated with front desk, maintenance, and other departments to ensure
efficient and smooth hotel operations.