RACHEL BERGMAN

2551 Elm Ave, Salt Lake City, UT 84109 | rachelkb95@gmail.com |

801-541-0051

OBJECTIVE I am a highly-motivated Parks, Recreation, and Tourism major with a design minor, soon to
graduate in 2017. Im currently completing my internship in Events Management at
Riverbend Events and Sports Complex. I intend to continue building my career and skills
with Riverbend upon my graduation. I have a passion for events management, but also for
the music industry and dream to eventually move career along to enter events management
in the music industry.

SKILLS AND Leadership, training, customer service, marketing, attention to detail, planning/organization,
ABILITIES proficient in Microsoft Office programs and experienced in using and adapting to many
specialized computer systems personalized to each business.

EDUCATION U n i v e r s i t y o f U t a h | G r a d ua t i n g 2 0 1 7
Major: Parks, Recreation, and Tourism Major with Hospitality Management Emphasis
Minor: Design

C o t t o n w o o d H i g h S c h o o l | G r a d ua t e d J un e 2 0 1 3
3.7 GPA
Diploma of Merit with 6 distinctions (Math, Science, Social Studies, English, Academics,
Language)
AP Biology, AP Statistics, AP Comparative Government, AP US Government, AP
English, AP European History, AP US History, AP World History

EXPERIENCE EVENTS MANAGEMENT & MARKETING INTERN RIVERBEND SPORTS COMPLEX

MARCH 2017 CURRENT
Assist with event set-up and organization
Act as a primary contact for our clients
Creates and manages marketing plan for Riverbend, including social media
marketing
Transcribes all important notes for meetings
Create and present presentations on progress and work of Riverbend

MANUFACTURING SHIFT LEAD BIOFIRE DIAGNOSTICS

DEC 2015 DEC 2016
Follow strict procedures to maintain a sterile environment and manufacture
products correctly.
Utilize leadership skills to help guide my team towards reaching our goals.
Oversee all paperwork to ensure that it is properly filled out.

MANUFACTURING TECHNICIAN BIOFIRE DIAGNOSTICS

JUNE 2014 DEC 2015
Follow strict procedures to maintain a sterile environment and manufacture
products correctly.
Utilize teamwork to meet goals.
Use Excel to document manufacturing.
 SHIFT MANAGER TACO BELL
NOV 2013 JUNE 2014
Direct supervision of employees, and monitoring performance to ensure service
and quality goals are achieved.
Training new hire employees to ensure suitable performance to Taco Bell
standards for quality.
Performed shift cycle counts for inventory reconciliation and loss management
programs.
Knowledgeable and skilled in dispute resolution techniques for both internal team
members and customer issues.
Opening/Closing documentation, this includes database entry, record completion
for employee time, waste, labor costs, sales totals and speed of service.
Prioritized the order of tasks for efficient performance of processes during peak
service hours.
Responsible for and trusted to perform register counts and bank deposits.

FRONT DESK/MAIL ROOM CLERK UNIVERSITY OF UTAH

AUG 2013 NOV 2013
Responsible for learning and following all University policies and procedures in
regards to dissemination of sensitive student information, and sign out of University
Property.
Customer service for University students accessing the services of the Peterson
Heritage Center.
Answered questions regarding University policies.
Checkout of temporary keys, games and cleaning supplies etc.
Sorted and distributed incoming mail for all building recipients.
Trained to provide support in Emergency situations for students and guests.

SALES/MARKETING INTERN BIOFIRE DIAGNOSTICS, LLC

JUN 2013 AUG 2013
Data entry, assisting coworkers with projects deliverables, competitor research, file
maintenance, organization, and inventory documentation/tracking.
Gathered and organized swag for appearances at conventions.
Provided input on new design development for advertising.

CASHIER/LEAD TRAINER TACO BELL

NOV 2011 JUN 2013
Cashier, Cook, Custodian, and customer service expert.
Won many cash rewards for the quality of customer service and high scores in the
Voice of the Customer surveys.
Promoted to Lead Trainer within 6 months. Responsible for training new team
members.

REFERENCES AVAILABLE UPON REQUEST

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