INTERNAL(WITH EXTERNAL)

DIANA NANA 0247423152, 0203050832

dianaekuahaynes@gmail.com
DAH EKUA ACQUAH- DF667 YEW St,

HAYNES Pantang west Oyarifa,

Accra, Ghana.

SU MM A RY

Professional, responsible, and hard-working human resource administrator with vast

experience in office management and customer relations through excellent interpersonal
communication and empathy. Proactive, resourceful, and creatively solve problems in an
organized manner.

SK IL L S

• Detailed and result oriented. • Excellent time management

• Excellent interpersonal communication
• Innovative and resourceful • Excellent Team Player
• People oriented. • Service-Oriented
• Leadership through ethical and self -
awareness.

E XP E R IE N CE

Human Resource (Talent Acquisition) - July 2021 – Till date

GBfoods – GB foods Ghana
Ghana Ltd

• Recruitment, interview schedules, data collection and onboarding.

• Employee set up, introduction, office tour.
• HR onboarding check-ins and joiners challenge resolutions
• National Service talent acquisition and intern recruitment.
• Joiners background check and its dynamics for employment confirmation.
• Research support on HR policies and other projects and initiatives
• Employer branding and employee engagement activities coordination.

HR Administrat ion (General Services)

• Domestic and international courier management
• Office celebrations, hotel bookings, internal and external training coordination.
• Cleaning, catering, stationaries, groceries, and other office consumables management.
• Vendor compliance regulation, reconciliations, and payments.
• Front desk coordination and supervision.
• Procurement and stock management.
• Internal and administrative project support.
 INTERNAL(WITH EXTERNAL)

Assistant Office Administrator - Feb 2020 ‐ July 2021

H2 Solutions Africa Limited Accra Ghana
Assistant Office Administrator
• Organize meetings with vendor, clients, and prospective clients.
• Bid deals, write minutes, and prepare reports for my superiors.
• File records of documents of every deal ; requests, quote confirmation, purchase order,
and invoices.
• Administrative support to all departments; Logistic, Engineering, Sales, and Account.
• Prepare standard sales quote for the clients.
• Cheques pick-ups from clients to appropriate department.
• Compile exam questions for Engineers partnerships certifications with Original
Equipment Manufacturers (OEMs) such as Huawei, HPE, Cisco, Dell EMC, etc.
• Product tours and re -affirmation of business with clients.
Receptionist
• Visitor’s recipient and su pport.
• Organize internal and external meetings.
• Supervise constant availability of office consumables.
• Receives and transfers calls to the appropriate departmen t.
• Receives letters, documents, and di rect to intended department.

Digital Ambassador and, Sep 2018 ‐ Aug 2019

Client Service Executive (CSE )
Standard Chartered Bank Ghana

Digital Ambassador
• Introduce convenient account opening process to Client at their doorstep weekly,
using SC Mobile App, increased 10% of accounts opened weekly.
• Provide information and assistance to Client through telephone calls boost client’s
issues resolution by 10%
• Compile list of new cli ents for record keeping progress evaluation and further support
needed.
• Frequent telephone calls to Clients on an easy channel of deposit and investment
solutions, increased 44% of the deposit on the average of Ghc20,000 to Ghc45,000.
Client Service Executive
• Accurate filling of customer’s investment instructions with written tags for easy
recovery.
• Introduced processes that resolved delay spots in the banking hall for fast service and
save client's time.
• Effective record keeping and improve data retrieval quality from 10% to 25% through
daily and accurate filling of client's instructions.
• Support employee s in the banking hall for effective and efficient service to customers.
 INTERNAL(WITH EXTERNAL)

Back Office Client Service Executive

• Manage verification of bank cheques clearance .
• Daily monitoring and evaluating of customer instructions.
• Processing and return instructions to the source for correction when necessary.
• Timely completion of Client's instructions and improved 15% of document process at the
branch.
• General administrative support to all other employees.

ED UC A TI O N

Bachelor of Arts, Communication Studies May 2018

Ghana Institute of Journalism (GIJ)

Private Secretary Dec 2017

Government Secretarial School

Stenographer Secretary Jun 2017

Government Secretarial School

Stenographer Grade 1 Dec 2016

Government Secretarial School

Stenographer Grade 2 Dec 2015

Government Secretarial School

I NT ER E ST S

Romantic novels.

Movies.

Cooking.

Socializing.