# 602-459-6419

Jordyn Giarratano @joojoo314@hotmail.com

9226 N Crimson Canyon

Fountain Hills, AZ 85268

I am a client services representative providing a quality customer experience that

exceeds client expectations.

PROFESSIONAL EXPERIENCE SKILLS

● Customer Service
● Scheduling
Vjordan Salon — Receptionist
● Time management
Scottsdale, AZ - October 2021 - Present ● Organization Skills
● Telephone Skills
● Maintain all stylist schedules for booking clients
● Proficient on Vagaro scheduling software ● Sales

● Process payment using the Clover card system ● Staff management

● Manage the inventory by ordering and restocking low products in the salon. ● Inventory
● Assist clients in scheduling appointments and choosing salon products. ● Customer/Client
● Answered all phone calls and emails in a timely manner. relations
● Call to confirm all clients appointments.
● Organize the project inventory on lobby shelves and tables. EDUCATION
● Maintaining relationships with all clients and encouraging repeat services. .
Desert Mountain High School
● Consistently maintain cleanliness in the salon.
Scottsdale, AZ
High School Diploma
Timeless Med Clinic— Clinic Receptionist/ Executive Assistant
Scottsdale, AZ - May 2022 - March 2022 Arizona State University

● Greeted and checked in patients, collected personal information, and medical Tempe, AZ

information. Currently Enrolled

● Scheduled, rescheduled, and confirmed all appointments.
● Coordinated with the CEO's schedule to set consultation appointments. Penrose Cosmetology

● Used EMR software to upload patient records and schedule appointments. Scottsdale, AZ
● Created efficient spreadsheets for patient information, finances, etc. Upcoming August 2023
● Maintain a clean and organized clinic
ORGANIZATIONS
Moda Forte Boutique & Salon — Lead Receptionist Delta Zeta Sorority

Scottsdale, AZ - February 2019 - February 2020 January 2021-Present

● Scheduled appointments, answered phones, greeted clients, processed

transactions and created service tickets for the salon’s daily customers. ACHIEVEMENTS
● Proficient on Booker scheduling software.
ASU Dean’s List 2020-2023
● Assessed customer needs, suggested services, scheduled appointments, and made
confirmation calls.
● Developed relationships with clients to meet clients' needs and encourage repeat
service.
● Promoted additional services and products to clients.
● Consistently kept the salon clean and maintained a presence at the desk area
Tween Brands Inc. (Justice) — Sales Associate
Scottsdale, AZ - October 2018 - July 2019
● Implemented up-selling strategies such as recommending accessories and
complementary purchases to boost revenue.
● Maintain organized, presentable merchandise to drive continuous sales.
● Organized racks and shelves to maintain store visuals appeal, engage customers
and promote specific merchandise.
● Assisted customers locating products and checking store systems for
merchandise at other sites.
● Educated customers on promotions to enhance sales.
● Prepared merchandise for the sales floor by pricing and tagging.
● Completed setup, breakdown and product preparation for promotional displays
and in store demonstrations.
● Skilled using the cash register including processing sales, discounts and refunds.