ADEOGUN, AMEENAT WUNMI

Address: No 82 One Day Avenue, Off Isuti road, Egan Igando

Mobile no: 08105930446 Mail: abrahamdavidchukwuma1@gmail.com.

PROFESSIONAL SUMMARY
Seasoned Bank Teller/Customer service representative well-versed in customer care and successful
in achieving sales goal while maintaining high levels of customer satisfaction, consistently accurate in
counts and balances. Outgoing personality with attention to delivering outstanding customer
experiences. Possesses excellent multitasking teamwork, management skills and channels skillsets
effectively towards solving problems and managing projects with complete accuracy and
professionalism. Clear communicator and skilled at interfacing effectively with management and
clients

SKILLS
 Communication • Time Management • Problem Solving
 Listening • Client Management • Strategy design
 Negotiation • Leadership

EDUCATION
2016 – 2018 Microbiology
Moshood Abiola Polytechnic (Higher National Diploma)

2012 – 2014 Science Laboratory Technology (Ordinary National Diploma)

Moshood Abiola Polytechnic

PROFESSIONAL EXPERIENCE
BANK TELLER HEAD: FEB 2020 – Present
Access Bank Nigeria Plc, Lagos, Nigeria
 Created independent tools to verify data and results of analytical systems.
 Assisting customers with routine account-related requests such as: automatic funds
transfer, inquiries about ATM and debit card usage with limits.
 Monitored customer behaviours and upheld strict protocols to prevent theft of assets
when necessary.
 Executed customer transactions, including deposits, withdrawals, money orders and
checks.
 Upheld strict financial controls by keeping funds secure and accurately transferring
monies.
 Responsible for departmental project strategy crafting, task assignment and lead project
implementation.
 Ensuring all ATM channels uptime do not fall below the prescribed ATM %uptime.
 Ensuring that Auto Bank and Auto Cash terminals are always adequately stored with cash
and stationery.
 Ensure that sufficient cash levels are maintained to meet normal customer requirements.
CUSTOMER CARE OFFICER
Access Bank Nigeria Plc.
 Assisted in cheque issuance.
 Accurate documentation of all cash payments.
 Provide customers with excellent customer service and feedback.
 Accurate documentation of all cheque payment to brokers.
 Appropriate cash disbursement to all units of the organization.

INTERESTS
 Community service/volunteering
 Travelling
 Dancing