Address: Range Rd 180, AB T0G 1E0, Canada

Phone: +1 479309827

Mail: Delisle499@mail.com

SKILL: EDUCATION:

Communication Skills Western University

Financial and Banking Knowledge 2014-2018

Software and Technology Skills Financial Management

Time Management Skills GPA: 3.71/4.0

WORK EXPERIENCE
Bank tellers Jun 2022 – Present
Royal Bank of Canada

 Customer Service: Providing exceptional customer service by assisting customers with their banking needs,
such as cash transactions, payments, and internet banking. This includes ensuring a positive customer
experience and resolving any inquiries or issues.
 Cash Handling: Managing large amounts of cash and petty change, including processing cash deliveries
and maintaining accurate cash balances.
 Customer Queries: Addressing customer queries and concerns both in person and over the phone. This
includes providing information about banking products and services, assisting with account inquiries, and
resolving any issues or discrepancies.
 Promotional Activities: Participating in company events, such as grand openings, to promote the bank's
brand and services to the public. This may involve engaging with customers, providing information, and
promoting special offers or new products.
 Protecting bank assets by being vigilant for fraudulent transactions and adhering to required procedures.
This includes verifying customer identification, monitoring transactions for suspicious activity, and
reporting any potential fraud incidents.

Bank tellers Jan 2019- Feb 2022

Scotiabank
 Operated a cash till, serving customers and facilitating cash transactions. This involved handling cash,
ensuring accuracy in transactions, and balancing the cash at the end of each day. I was responsible for
resolving any discrepancies or differences in the cash drawer.
 Oversaw all foreign currency transactions in the branch. This included logging orders for foreign
currency, recording transactions involving foreign currency, and ensuring proper documentation and
compliance with regulations.
 Worked as part of a sales team, assisting customers in selecting and acquiring banking products and
services. This involved providing information about various products, promoting relevant offerings, and
building strong relationships with customers to meet their financial needs.
 Played a role in training new employees on operating a cash till and providing excellent customer service.
This included imparting knowledge on transaction procedures, cash handling protocols, and customer
interaction techniques.