ALBERTA NYANIBA BONFUL

+233 20 368 7536 | bonfulnyanie@gmail.com

Profile
A results-oriented and detail-driven professional with a keen interest in customer service, communications, and
brand management, having worked across various roles in the Media, Insurance, and Banking sectors.

Key Skills
Technical Skills: Human Management, Customer Experience, Excellent Presentation Skills, Public Relations,
Training and Mentorship.
Transferable Skills: Managing projects that require teamwork, Leadership skills, Strategic thinking, Time
management skills, Communication skills, Critical thinking, and problem-solving skills.
Software Proficiency: Microsoft Word, Excel, PowerPoint, Outlook.

Professional Experience
PERSONAL ASSISTANT | ADMINISTRATIVE ASSISTANT
BLOOMFONTEIN VENTURES - April 2023 to date

• Support in the smooth operation of daily office activities.

• Utilize realty websites to post property listings and engage with prospective clients via phone, email, or text.
• Schedule and accompany clients for property viewings based on their preferences and interests.
• Maintaining organized records and documentation.
• Managing appointments and calendars for executives or team members.
• Assisting in the preparation and distribution of reports and documents.
• Handling incoming and outgoing communication, including emails, calls, and correspondence.
• Providing general administrative support to ensure the office runs smoothly.

CUSTOMER CARE OFFICER | TELLER

ACCESS BANK PLC - December 2018 to July 2022

• Managed customer service and ensured an exceptional experience.

• Addressed customer inquiries and resolved complaints promptly.
• Handled incoming calls, assisting customers with form completion, PIN resets, and related matters.
• Offered a range of services, including ATM card issuance, bank statement generation, and facilitating fixed
deposits and other investments.
• Promoted the bank's products and services, effectively cross-selling to customers.
• Managed account-related tasks, including opening, maintenance, and regularizing accounts.
• Delivered account services to both personal and commercial customers, encompassing deposit acceptance,
check cashing, savings withdrawals, and issuing banker's drafts.
• Conducted remittance disbursements through providers such as Western Union, MoneyGram, RIA, Unity Link,
and Zeepay.
• Facilitated various fund transfers, including staff salaries, outgoing cheques, and foreign exchange
transactions.
• Handled inward, interbank, international Swift, and other transfer processes.
• Processed bill payments, covering entities like SSNIT, WAEC, ECG, water bills, and various fees.

Education
University of Ghana - 2013 - 2017
Bachelor of Arts: English and Political Science