Arafat Hussain

Address: J6-Golden Tower, Amborkhana, Sylhet

Mobile: (+88) 01760344520 (WhatsApp)
E-mail: hussainarafat366@gmail.com

Career Summary:
• Worked as Cash in-charge and marketing concern at Al-Arafah Islami Bank Limited & have expertise in
Admin, Operation Management, Reporting, Documentation, Data Management, Customer Service,
Communication, Coordination, Strategic Business Planning, Positioning & Development area.
• A Growth Centric business leader, with a variable record of successful business development through rich
capability in Operation Management & experienced in managing complex business by developing
relationships, convincing & executing strategic business development plan to achieve the final target.
• A result-oriented Admin & Operation Management expert, driven by the desire to excel business by
utilizing new concepts, along with expertise in business planning, positioning & channel development
• Established record of accomplishment of managing diversified teams & products by building rapport with
stakeholders with the interpersonal skill, which increase revenues, market share & profitability.

Career Objective: To work as an Admin & Operation Management expert & assure scalable business growth.

Key Proficiencies:
• Admin Control • Reporting & Documentation
• Operation Management • Data Management
• Team Management • Communication & Coordination
• Situational Leadership • Customer Service
• Accounts & Finance • Stakeholder Management

Job Experience:
Cash in-charge and marketing concern, Al-Arafah Islami Bank Limited, Munshibazar Aug’22 to Oct’22
• Maintain customer query in cash transactions, cash remittance & account opening
• Signing on new clients and helping them through the onboarding process.
• Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
• Handling other transactions, such as writing cashier checks or money orders, when necessary.
• Recommending and explaining banking services and products to clients based on their needs.
• Presenting and cross-selling banking services and products to existing and prospective clients.

Internship Sep’21 to Dec’21

• Understanding the banking operation & activities of every department.
• Assisting customers to fill up & submit different forms

Customer Service Associate (Cashier), Sonali Super Store, Amberkhana, Sylhet Jan’13 to Dec’20
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate & collect payments whether in cash or credit
• Cross-sell products and introduce new ones & maintain clean and tidy checkout areas
 • Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Track transactions on balance sheets and report any discrepancies

Accounts Assistant, Jalalabad College, Sylhet Feb ’23 to March ’23

• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Guides accounting clerical staff by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.

Academic Qualification:
• BBA in Finance from Leading University, Sylhet with CGPA 3.08 out of 4 in 2021.
• HSC in Business Studies from Moulvibazar Govt. College, Moulvibazar with GPA 3.60 out of 5 in 2013.
• SSC in Humanities from Moshoria Emdadia Dakhil Madrasah with GPA 4.19 out of 5 in 2011.

Training, Seminars & Webinars:

• Course on “Microsoft Office Application”, organized by Creation Institutes of Technology.
• Course on “Facebook Marketing for F-Commerce”, organized by Coder Trust Bangladesh.
• “Accounting & Bookkeeping with Xero” from Coder Trust Bangladesh”
• “Digital Marketing” from Coder Trust Bangladesh
• Post Pandemic Skills for Business Graduates
• How to write an effective Internship/Project Report
• Mastering Powerpoint: Beginner to Pro from Lead Academy
• Advance Excel from 10 Minutes school
• Job readiness course from Brac Institute of skill development
• Fundamentals of Financial Literacy Regarding Capital Market of Bangladesh
• Job Market Orientation & Career Preparation for Graduates of the Faculty of Business Administration
• Entrepreneurial Mindset: Steps toward Career Progression
• Potential and entrepreneurship in Halal industry

Club Involvement: Worked as an Executive Member of Sonali Sondha Sporting Club

Soft Skill: Teamwork, convincing, inspiring, influencing, negotiation, leadership skill.

Computer Skill: Sound in Microsoft word, excel & PowerPoint presentation
Language: Fluent in Bangla and English.

References
1. Mohammad Zahed Hossain, Assistant Professor, Department of Business Administration, Leading
University, Sylhet, Phone: (+88) 01816555545, Email: zahed@lus.ac.bd
2. Md Riaz Uddin, Directors, Rajnagar Economic Development Society, Agent, Al-Arafah Islami
Bank,Munshibazar Outlet, Phone: (+88) 01627366006

Signature: Date: