HASHAM SAJJAD

House # 224/A Rafah-e-aam Co-Operative Housing Society Malir Halt (RACHS) Karachi.
Mobile: 0092-333-2392632 Res: 0092-21-34590377
Email: hasham.sajjad20@gmail.com
BANKING PROFESSIONAL
Profile
More than 8 years successful experience in customer service and support with recognized strengths in
problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures
and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using Banking In-house systems; Microsoft Office, and other related
applications,
Ability to train, motivates, and supervises Call Center executives.
A team player, acknowledged as Total Quality Customer Service Professional.
Develop plan, conduct trainings and variance analyses.

Employment Habib Bank Limited (HBL) Branch Banking July2012 Prese

Manager Teller Services,

Conducted monthly and bimonthly audits for

review by the Branch Manager and ensured ongoing
maintenance and compliance with Credit Union
guidelines
Requiring high-level problem-solving and decision-
making abilities. Trained new tellers on bank
procedures and sales techniques Manage and
Supervise customer transactions; processed sales
referrals, and promoted bank services and products.
Consistently provided outstanding customer service.
Developed fliers to promote new and existing products.

Cash Officer,
Maintained the vault and associated security
procedures. Opened new accounts and handled
account maintenance. Organized and removed files
that had been held in the branch for too long.
Implemented a branch cash journal to determine
trends associated with branch cash needs to monitor
and maintain branch limits.
. Balanced the cash drawer ATM, and the main cash
vault on a daily basis. Achieved a 99.92% teller
balancing average.
applied a high degree of accuracy to process
transactions in a timely manner. Ensured exceptional
levels of customer service were met and maintained.
MCB Bank Limited

Seniors Call Center Analyst.

Dealing with all products that come under the
Consumer Banking umbrella (Liabilities and Asset
Personal and Auto Loans / Mortgages / Credit and
Charged Cards).
Identify and train backups to handle routine Call
Center activities.
Ensure error free processing, by conducting control
checks in order to maintain accurate account
maintenance done on a daily basis.

Synopsis of Achievements
Spot Award (4 times as a Spot Award Winner 2007-
2012)
Outstanding Officer (26 times as a outstanding officer
2007-2012)

Education
Graduate - Karachi University. 2010
Intermediate - Board of secondary education khi. 2006
Matriculation - Nasra School. 2004

Interest and other Curriculums

Soccer , Cricket and Reading Books and Watching
Documentaries based on Wild Life

Personal Information
Date of Birth: 21st April 1986
CNIC: 42201-4728466-7