Seeking a Supervisory assignment in Branch Banking, Wealth Mangement,

Insurance or Retail Sales with a growth-oriented organization

Professional Experience

A strong leader and highly effective manager with over 17 years experience in Branch
management, branch operations and retail sales. Broad background in developing, planning, and
executing market driven sales and exceptional customer satisfaction levels while building and
developing high performance team. Achieved consistently superior results in all job assignments. A
creative problem-solver and an effective communicator.

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Core Competencies

Sales & Marketing / Business Development

 Initiated contact with potential customers for developing leads, direct sales & cross-selling
insurance / banking/ financial products.
 Market and distribution of various financial and retail banking products like Current /
Savings Accounts, Personal Loans, Car Loans & Mutual Funds along with Certificate of
Deposits and Term Deposits.
 Business planning and analysis for assessment of revenue potential in business
opportunities.
 Conducted product presentations & promotional activities for market development & brand
visibility.


Client Relationship Management

 Managing customer centric operations, forwarding customer instructions to the concerned

department & ensuring customer satisfaction by achieving delivery & service quality
norms.
 Interfacing with clients for understanding their requirements & suggesting the most viable
solutions / products and cultivating relations with them for customer retention & securing
repeat business.
 Developing relationships with the institutional customers in target markets for business
development.

Team Management

 Monitoring, recruiting, training & motivating the manpower & ensuring quality services in
the market.
 Leading, mentoring & monitoring the performance of the team members to ensure
efficiency in process operations and meeting of individual & group targets.

Employment Scan
From April 2008. HDFC Bank Ltd. Delhi.

Appointed as a Branch Manager in a Retail Branch Banking function and taken care and
directed overall branch operations, administration, distribution, sales, LAP and customer
service in accordance with bank’s objectives along with team of reporting managers. I am an
AMFI certified professional and expert in selling Mutual funds and securities business to retail
and institutional customers of a branch.

 Lead a result-oriented team and responsible for a branch profitability, ensure high
quality service and customer relationship management. Own all branch banking
objectives and overall branch supervision. Ensure achievement of branch targets
consistently.
 Maintaining compliance within banking rules and regulations, achieved third party
products targets of the branch which included cross sell, insurance along with branch
team.
 Ensuring that the financials of the branch are under control and the branch adheres to
the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms always.
 Providing advisory services to corporate & high net-worth customers on funds
management while maintaining relationship with Key Accounts. Responsible for dealing
with external and internal auditors and inspections.
 Monitoring the branch sales target and implemented competent strategies in
coordination with the branch and the sales team with a view to penetrate new accounts
and expand existing ones for a wide range of financial products & services.

A successful Mortgage background specialist in providing clients with mortgage solutions.

 Assessed clients mortgage needs by interviewing them

 Analyzed clients’ financial data to determine eligibility
 Managed documentation of loan processes and applications
 Acted as a liaison between clients and other employees to ensure the best in customer
services

Jun’05-Mar’08 with ICICI Bank Ltd., Jaipur, worked as an Area Head – Business
Banking Group-SMEG

 Responsible for products like casa,fd,credit cards, bancassurance for customer base >25 cr
 Responsible for the overall direction, coordination, and evaluation of branch activities.
 Handled the task of recruiting and training new tellers
 Created new business opportunities for the bank
 Supervised and coach employees throughout the branch and maintain workforce stability,
through creating a supportive environment for staff.
 Routinely work with high profile account relationships to satisfy their financial banking
needs.
 Investigated and resolved technical operating problems as appropriate.
 Conducted self audits in operations. Through audit findings, made recommendations to
strengthen internal controls and safeguards for ensuring general compliance with laws,
regulations, managerial policies, and generally accepted audit standards.
 Performed related operational, sales and administrative functions as directed by the Branch
Manager.
  Met goals and metrics

Jan’04-Jun’05 with Bajaj Allianz Life Insurance Co., Noida as a Sales Team Manager

Sep’02-Dec’03 with Escotel Smart fone Services-Presently Idea Cellular, Haldwani as

Senior Officer

Noteworthy Milestones

 Consistently achieved monthly sales targets, which substantially increased the revenues by
17% at Bajaj Allianz Life Insurance Co.
 Maintained cordial client interaction, which resulted in driving business at Bajaj Allianz Life
Insurance Co.
 Launched Grahmeen Cellular Service in various parts of Uttaranchal at Escotel Smartfone
Services.
 Generated Revenue in terms of prepaid & postpaid cards, which resulted in 150% growth
in terms of volume at Escotel Smartfone Services.
 Commended with the Outstanding Performer Award in Liabilities and Fixed Deposits from
ICICI.
 Holds the distinction for bringing churn clients in the system, which resulted in recovering
company’s huge amount in terms of collections.
 Felicitated as Best Solution Manager Icici Bank Award for attaining the highest CASA, FD
and Life Insurance Business pan India consecutively in 2006 and 2007.

Academia

 PGDM in Marketing from SIBM, Pune in 2000.

 Web-Centric Software Diploma Program from NIIT in 2002.
 B.Com. from Meerut University in 1996.
 AMFI Mutual Fund certified professional

Personal Dossir